I was a bit worried after some reviews, but our experiance was wonderful. My husband has celiac and my daughter has an anaphylactic allergic response to garlic. The kitchen manager came out and personally addressed our issues. They went to far to cook both meals in tinfoil pans they made. I was very inpressed with the detail they spent on our meal
I was so excited to eat here. They have a gluten free menu and brought out my salad saying it was gluten free. I ate a few bites and was so excited and then I hit a crouton. There was a crouton mixed into my salad. I guess I'm about to find out what happens when I get glutened.. the manager came out and apologized heavily - said it was the servers fault for bringing the wrong salad - said he'd take care of our meal and bring it all out personally and watch it getting cooked. I may risk coming here again - I haven't decided yet
I've never gotten sick here and I have a very sensitive stomach my favorite is the Alice Springs Chicken without the mushrooms, one time when I went with my boyfriend it had mushrooms they were very understanding and made me a brand new one and apologized and gave us our meal for free!
I will NEVER visit this location again. Despite being so far away, we really like Outback and wanted to try it. First visit - my husband became violently ill. Our waiter was more concerned with flirting with the table of four women in their late 20s-early 30s than with anything to do with us. We didn't order alcohol, so we never saw him again until he brought our food and then brought our check. That was it. Three whole visits. We complained and received a free dessert coupon - that we couldn't use! When I mentioned it, the manager wrote we could get one of the two gf options instead. So about two weeks later, we make the LONG drive down south to eat at this location. Second visit - my husband becomes violently ill. Our waitress told us they didn't have gf selections because they weren't "that kind of restaurant". We asked to be reseated with a new waiter/waitress. That was a huge commotion, and the waitress threw a tantrum about it in front of everyone. New table, new waitress, we finally order. The food delivered is not what we ordered, not how we ordered it, and not gf. Also, we received alcoholic beverages - which we did not order nor can consume. We get through the meal and my husband is violently ill before we leave the restaurant. He goes to the bathroom to be sick and is there for over half an hour. During this time, I am asked THREE TIMES to leave so they can have the table. We haven't even gotten the check yet! We don't even order the free dessert we went for. In the parking lot, I call the restaurant and ask for the manager. I complain about the HORRIBLE service we received, and he starts to yell at me over the phone. I mention I'm in the parking lot, and he comes to my car and yells at me in person. I wanted to call the cops, I was so scared! A LONG time passes, and we're craving Outback. So we decide to give it ONE MORE CHANCE. Third visit - our waiter sits us at a dirty table, then at the bar (which we specifically said we didn't want), and finally at a booth that was clean. We ordered drinks and our entrees (since we know what we eat there). The drinks come with the entrees 45 minutes later. Mine has everything on it I asked to be left off; my husband's is missing the bacon. Both have mashed potatoes with gravy instead of loaded baked potatoes. We send them back and the manager comes over to ask "what our problem is". As soon as I mention that we're gluten-free he says, "Oh. You're that bitchy couple that's always in here complaining about our bad food. Well let me tell you - my staff is trained and certified in gluten-free service. Our food is the best around, and this restaurant is perfect. If you don't like it, then stop eating here. We don't want you here anyways." We were so shocked, and so were the people around us. I started crying, I was so upset and humiliated. We left, and three other tables left with us. In the parking lot, they all spoke with us to find out what was going on. WE WILL NEVER EAT HERE AGAIN. Outback is amazing, but this location can frankly go to hell and take its "perfect" and "best around" food with it. You poison my husband and myself, yell in my face, and blame me? Nope. BAD RESTAURANT, BAD SERVICE. Stay away.
What an awesome experience!!! I love going someplace and telling them I have a Gluten Allergy and they are like...OK. They are well educated and friendly. They have a delicious desert - The Chocolate Thunder From Down Under!!! Gluten Free and OMG... Is come here just for that. Plenty of GF options and Lilly in Dover was the best server we have had all year!
Definitely ordered things that’s we’re supposed to be gluten free and got sick. Filet, grilled shrimp and a Ceasar with no croutons. Bread was never even brought to the table per my request. Had a rash within an hour. Very sick later. Server seemed to not really care about me needing no gluten, doubt she told the kitchen.
Sadly I have to change my review. Not safe to eat here anymore. Found croutons buried inside my salad the last few times I ate here. Old review: Have stopped to eat here for many years. Very dependable. Food is your usual chain fare, unimpressive but still tasty. Make sure to ask for an experienced server.
Felt weird after I ate my meal even after telling the server specific instructions on my food since I have a gluten and soy allergy. Got a salad to go explaining the same thing. Got home to find my salad covered in croutons and got a stomach ache again from eating my leftovers from dinner so I know he didn’t specify my allergy. Have eaten at other locations without problems. Just be careful at this location.
My celiac daughter ate there twice and was sick both times. Waiter seem unconcerned and dismissive about celiac and GF. The first time brought the salad with croutons, came back with the salad without croutons and she felt sick immediately. The same happened the second visit, no croutons on the salad but sick within minutes of eating the salad. This is particular to this Terre Haute location. They must not follow procedures to avoid cc. We have had consistent no issues back in Plano TX.
UPDATE: NOT celiac friendly. This was one of a few places in the LV I would eat but they are disorganized. They do not have fries on the GF menu but said the fryer is dedicated GF. A manager confirmed...so I had been ordering them and wondered what was making me sick. Suddenly they told me they were NOT gluten free and bad things were happening in the kitchen so they were transitioning to a new kitchen manager... fast-forward and I decided to give it another try 1+ months later. They gave me a salad that had cheese picked off with residual cheese and a few small pieces left (I also can't eat dairy), but it was obvious they weren't following proper procedures for gf with fresh ingredients, changing gloves, etc. I did make a big deal about having celiac. AFTER that I alerted the manager and said my entree NEEDS to be made carefully and properly. When it was delivered the broccoli had butter all over it. The manager then made my broccoli again herself. After all this they didn't comp ANYTHING from the bill. They made me sick, I paid them $80. They are too sloppy in the kitchen, not checking themselves, getting people sick. Stay away if you have celiac and other allergies/intolerances!!
My 4 yo is newly diagnosed Celiac and this was our first restaurant experience since diagnosis. I was extremely nervous but the manager was amazing! He came and spoke directly to us and went to make sure he told his entire cook staff and our waitress the situation. The cook has already developed a plan and cooked her entire meal in a separate location to ensure no cross contamination could occur. They checked on us regularly and the manager came back out to ensure everything went well before we left! We will always visit here when we are back home! They were very knowledgeable and friendly and made sure to cater to any request or need we had!
They ARE NOT serious with their Gluten free. We had ordered salads and they gave us croutons. I was anxious about eatting the rest of the food because if they messed up with some thing as simple as salads what else did they mess up on.
Been here so many times never have had an issue (knock on wood). They have a gf menu just have to ask for it. The staff and mgr are extremely knowledgeable and aware of the dangers for patrons with celiac and gluten sensitivity. I have had their steaks, salads, seafood and veggies. I cannot eat pork or chicken so I haven't tried them.
I ate safely here while visiting family. Although lately I noticed all Outback heavily using a salty seasoning which i don’t like - it’s overkill sometimes! I had Alice Springs Chicken (love it!) - was too full for dessert (unfortunately!). But it’s still a very safe place to eat!
Our daughter was recently diagnosed with celiac disease and we were terrified of eating out for the first time. My brother previously worked at another outback and said it was a great place and they were great!!! Needless to say we were beyond shocked, the chef came out himself and talked to us about what she could have and what he recommended! Such a relief, the server was amazing to she admitted she wasn’t the greatest at allergies but wanted to ensure the kitchen knew
The food was pretty tasty and the staff seemed knowledgable but still got likely CC'd by something here. Had the alice chickea with mash potatoes. Not as bad as normal, but still had symptoms after eatting. Sad because we waited a extra long time for food too.
Excellent experience. I mentioned having celiac and the waitress immediately knew everything I would need. I was able to have the Alice springs chicken, mashed potatoes, and... the chocolate thunder from down under. It felt like the old days before a diagnosis- finally felt free to eat. Be sure to check out outbacks website for their specific GF menu. Makes it a lot easier to order.
Very disappointed. Usually an outback is my go-to place when travelling. I always use a NIMA to test my food and the steak failed, the steak! I was able to eat the salad, but not the least, why?!! The manager had to come by as always, and wasn't surprised or apologetic either. Just like an "oh well". I would not recommend this place mainly for the manager's attitude and the fact that the steak failed. Salads I understand, but not the grill.
While I did not get sick the restaurant was disorganized and not very clean, with lots of crumbs on my seat and smushed French fries under the table. The staff seemed eager to help but not 100 percent clear on the concept of food that is safe for celiacs. A disappointment because Outback has been a reliable friend for business travel and we miss the Outback that used to be in Wheaton.
Staff was able to discuss the celiac protocol. There is a separate menu. The dessert was AMAZING- warm chocolate pecan brownie with chocolate fudge, ice cream, and whipped topping. It was 1500 calories, but it was worth every calorie!
I told the staff that I needed gluten free. The owners daughter is also gluten free, which makes what happened really surprising. I ordered a salad with no croutons. I ate about half of it before finding a crouton on the bottom.
I had a really nice experience here! I ordered the grilled chicken and my mom (also celiacs) ordered a sirloin. I’m also dairy-free so I asked for my chicken with no butter. The waitress accidentally pressed the wrong button so the manager came out to talk to me and told me they were remaking the chicken. Once I got it, it was very juicy and tasty.
We ate at this particular location a few months back and somewhere along the line, I consumed gluten, as evidenced by my quick body response. We went back a week or so ago and I had my staple (Alice Springs chicken) and an alcoholic beverage (of which I did copious phone/Internet research because I'm one of those that can't have distilled beverages if the starting grain is gluten-containing). I'm happy to say I was not cross-contaminated this visit and our waitress took excellent care of me. Outback is almost always a safe place for me to eat and instances of contamination are very few for me. If I'd gotten sick a second time here, I probably wouldn't go back.
Great little gluten free menu. My son had the 6oz sirloin with a loaded baked potato and he was in heaven and ate all of his food. I had a 9oz sirloin with mashed potatoes. We then both got the desert “chocolate thunder from down under”. So good we will be back. Very knowledgeable about gluten free items. My son has Celiac Disease and I have EoE. Felt very comfortable eating there. Thank you 😊
They try, but too many issues. Got a salad and the dressing had a crouton at the bottom of the bowl. Not saying it was intentional, but either there was a crouton in their main dressing container or it fell into the bowl when they poured it. Neither make me confident.
Had a very nice meal here a couple of nights ago, they have quite an extensive GF menu so you don’t feel like you’re missing out. waiter himself admitted he wasn’t knowledgable about what was gluten free but he was careful to put my meal through following their procedures and my food was brought out separately to the rest of my party by a manager. One star knocked off because of the waiters limited knowledge but overall they know enough to keep you safe.