Every time I go there I get sick
I have ate here 3 times since going gluten free for celiac. I have gotten sick all 3 times. Will not try again, they are not knowledgeable of cross contamination.
I was so excited to eat here. They have a gluten free menu and brought out my salad saying it was gluten free. I ate a few bites and was so excited and then I hit a crouton. There was a crouton mixed into my salad. I guess I'm about to find out what happens when I get glutened.. the manager came out and apologized heavily - said it was the servers fault for bringing the wrong salad - said he'd take care of our meal and bring it all out personally and watch it getting cooked. I may risk coming here again - I haven't decided yet
I've never gotten sick here and I have a very sensitive stomach my favorite is the Alice Springs Chicken without the mushrooms, one time when I went with my boyfriend it had mushrooms they were very understanding and made me a brand new one and apologized and gave us our meal for free!
I will NEVER visit this location again. Despite being so far away, we really like Outback and wanted to try it. First visit - my husband became violently ill. Our waiter was more concerned with flirting with the table of four women in their late 20s-early 30s than with anything to do with us. We didn't order alcohol, so we never saw him again until he brought our food and then brought our check. That was it. Three whole visits. We complained and received a free dessert coupon - that we couldn't use! When I mentioned it, the manager wrote we could get one of the two gf options instead. So about two weeks later, we make the LONG drive down south to eat at this location. Second visit - my husband becomes violently ill. Our waitress told us they didn't have gf selections because they weren't "that kind of restaurant". We asked to be reseated with a new waiter/waitress. That was a huge commotion, and the waitress threw a tantrum about it in front of everyone. New table, new waitress, we finally order. The food delivered is not what we ordered, not how we ordered it, and not gf. Also, we received alcoholic beverages - which we did not order nor can consume. We get through the meal and my husband is violently ill before we leave the restaurant. He goes to the bathroom to be sick and is there for over half an hour. During this time, I am asked THREE TIMES to leave so they can have the table. We haven't even gotten the check yet! We don't even order the free dessert we went for. In the parking lot, I call the restaurant and ask for the manager. I complain about the HORRIBLE service we received, and he starts to yell at me over the phone. I mention I'm in the parking lot, and he comes to my car and yells at me in person. I wanted to call the cops, I was so scared! A LONG time passes, and we're craving Outback. So we decide to give it ONE MORE CHANCE. Third visit - our waiter sits us at a dirty table, then at the bar (which we specifically said we didn't want), and finally at a booth that was clean. We ordered drinks and our entrees (since we know what we eat there). The drinks come with the entrees 45 minutes later. Mine has everything on it I asked to be left off; my husband's is missing the bacon. Both have mashed potatoes with gravy instead of loaded baked potatoes. We send them back and the manager comes over to ask "what our problem is". As soon as I mention that we're gluten-free he says, "Oh. You're that bitchy couple that's always in here complaining about our bad food. Well let me tell you - my staff is trained and certified in gluten-free service. Our food is the best around, and this restaurant is perfect. If you don't like it, then stop eating here. We don't want you here anyways." We were so shocked, and so were the people around us. I started crying, I was so upset and humiliated. We left, and three other tables left with us. In the parking lot, they all spoke with us to find out what was going on. WE WILL NEVER EAT HERE AGAIN. Outback is amazing, but this location can frankly go to hell and take its "perfect" and "best around" food with it. You poison my husband and myself, yell in my face, and blame me? Nope. BAD RESTAURANT, BAD SERVICE. Stay away.
Awesome restaurant always very good with gluten free menu!
Yummy! They even have a flour less brownie that is to die for! Staff very understanding of celiac and gluten intolerances.. Pricey but nice every now and then
I have been to the one in Huntsville several times and had a wonderful experience! However; I went to the Auburn location for a friend’s birthday and made sure the server and manager knew I had Celiac Disease. I explained that cross contamination will make me sick. However, my meal (I ordered the pork steak, baked potato, and salad) was brought out, and my server had plated my food with mac & cheese as the side, touching my pork. I explained to the server that I could not eat this food without getting sick because the pork had now been cross-contaminated and asked her to remake it. She took it back to the kitchen, but came back almost immediately with the pork re-plated and baked potato on the plate. I re-iterated to her that I couldn’t eat something that had been cross-contaminated, but the server insisted it was a different piece of pork meat. Not wanting to make any more of a scene on my friend’s birthday, I ate it, and got very sick from the meal. I wish all of the servers took Celiac Disease seriously.
Staff was attentive to ensuring food was prepared separately. Kitchen manager came to our table, without being asked, to explain how the food would be prepared to ensure no cross-contamination. Really appreciated the extra care for our family of celiacs.
I have eaten at Outback in Gilbert three times in the last month. I have ordered a Cobb salad each time. Unexplained that I had celiac disease. They said they would be careful and every time I have been sick. I keep going back because they say they are careful but unfortunately I have not found that yet. I will continue and keep trying because I love Outback, but beware.
Outback had a separate gluten free menu that included many choices. I was impressed they even had a dessert! I had a steak, salad (no croutons) and baked potato. I’m not one to make a big fuss about my gluten allergy, but our server immediately noticed my gluten free menu and said she would make sure my food was made properly. Our server was very knowledgeable and I didn’t get sick at all after dinner- which is very very rare for a restaurant meal! We will be back.
Great gluten free menu... lots of options. Steak of course is great and love the Alice Springs Chicken. Staff is very helpful and knowledgeable. Great take out option with curb side pick up. Have been there several times both eating in and taking out without any problems.
I told the waitress my son had celiac and we ordered from the GF menu, but all she did was write it down and said she would make a note. She was not interested in my questions about how the food was prepared. I think it may depend on the server, but this place is too risky. Partly our fault-we are learning to call ahead to restaurants during non-peak hours and ask to speak to the chef.
The staff was not super knowledgable, but you just have to emphasize to them what you need depending on your level of sensitivity. I got the grass-fed burger, but they do NOT have a gluten free bun. I ordered it without the bun. They do have a gluten free lava cake though, which was amazing.
My rating is for the accuracy of their gf menu only. WARNING:::::: The prime rib on their gluten free menu *does* have small amounts of gluten in the seasoning. I can verify this because I became very sick. However, I am a celiac's sufferer so the typical gf sensitive person might not have any reaction at all.
Gluten free menu. Server was very knowledgeable about GF. Once I explained that I had Celiac Disease they were very careful in the kitchen to not cross contaminated food. Manager brought food out separate from the rest of the orders. Had no issues after eating! Was very impressed with the whole dining experience.
I trust Outback for a safe delicious gf meal. I always get the same thing. The grilled salmon with fresh veggies and mashed potatoes. Oh, their Alice Springs chicken is also gf and delicious. The Chocolate Thunder from down under is also gf and out of this world!
They had 1 GF menu for the whole restaurant. Nothing special identifying the meal was gluten free, but no adverse reactions to my meal afterwards. Non-Celiac Gluten Sensitive. I react pretty quickly so can’t guarantee cross-contamination level is safe for Celiacs. Your mileage my vary.
Celiac daughter: They provided a gluten-free menu when requested. The waitress understood my daughter’s g-f diet need and assured me that the cook staff would be informed. There were sever main courses offered but few side choices. However, upon receiving her salad it was apparent that croutons had been placed on her salad and then removed.
This location used to have a manager with a celiac spouse and it was reliably safe and good. Since he retired a couple years ago, they are sloppy and often clueless on gluten concerns. The GF selection is okay but not great. Service quality has also become terrible. We stopped going there.
11:30 am - 10 pm
11:30 am - 10 pm
11:30 am - 10 pm
11:30 am - 10 pm
11:30 am - 10:30 pm
11:30 am - 10:30 pm
11:30 am - 9 pm