I was so excited to eat here. They have a gluten free menu and brought out my salad saying it was gluten free. I ate a few bites and was so excited and then I hit a crouton. There was a crouton mixed into my salad. I guess I'm about to find out what happens when I get glutened.. the manager came out and apologized heavily - said it was the servers fault for bringing the wrong salad - said he'd take care of our meal and bring it all out personally and watch it getting cooked. I may risk coming here again - I haven't decided yet
I've never gotten sick here and I have a very sensitive stomach my favorite is the Alice Springs Chicken without the mushrooms, one time when I went with my boyfriend it had mushrooms they were very understanding and made me a brand new one and apologized and gave us our meal for free!
I will NEVER visit this location again. Despite being so far away, we really like Outback and wanted to try it. First visit - my husband became violently ill. Our waiter was more concerned with flirting with the table of four women in their late 20s-early 30s than with anything to do with us. We didn't order alcohol, so we never saw him again until he brought our food and then brought our check. That was it. Three whole visits. We complained and received a free dessert coupon - that we couldn't use! When I mentioned it, the manager wrote we could get one of the two gf options instead. So about two weeks later, we make the LONG drive down south to eat at this location. Second visit - my husband becomes violently ill. Our waitress told us they didn't have gf selections because they weren't "that kind of restaurant". We asked to be reseated with a new waiter/waitress. That was a huge commotion, and the waitress threw a tantrum about it in front of everyone. New table, new waitress, we finally order. The food delivered is not what we ordered, not how we ordered it, and not gf. Also, we received alcoholic beverages - which we did not order nor can consume. We get through the meal and my husband is violently ill before we leave the restaurant. He goes to the bathroom to be sick and is there for over half an hour. During this time, I am asked THREE TIMES to leave so they can have the table. We haven't even gotten the check yet! We don't even order the free dessert we went for. In the parking lot, I call the restaurant and ask for the manager. I complain about the HORRIBLE service we received, and he starts to yell at me over the phone. I mention I'm in the parking lot, and he comes to my car and yells at me in person. I wanted to call the cops, I was so scared! A LONG time passes, and we're craving Outback. So we decide to give it ONE MORE CHANCE. Third visit - our waiter sits us at a dirty table, then at the bar (which we specifically said we didn't want), and finally at a booth that was clean. We ordered drinks and our entrees (since we know what we eat there). The drinks come with the entrees 45 minutes later. Mine has everything on it I asked to be left off; my husband's is missing the bacon. Both have mashed potatoes with gravy instead of loaded baked potatoes. We send them back and the manager comes over to ask "what our problem is". As soon as I mention that we're gluten-free he says, "Oh. You're that bitchy couple that's always in here complaining about our bad food. Well let me tell you - my staff is trained and certified in gluten-free service. Our food is the best around, and this restaurant is perfect. If you don't like it, then stop eating here. We don't want you here anyways." We were so shocked, and so were the people around us. I started crying, I was so upset and humiliated. We left, and three other tables left with us. In the parking lot, they all spoke with us to find out what was going on. WE WILL NEVER EAT HERE AGAIN. Outback is amazing, but this location can frankly go to hell and take its "perfect" and "best around" food with it. You poison my husband and myself, yell in my face, and blame me? Nope. BAD RESTAURANT, BAD SERVICE. Stay away.
Awesome restaurant always very good with gluten free menu!
Yummy! They even have a flour less brownie that is to die for! Staff very understanding of celiac and gluten intolerances.. Pricey but nice every now and then
Food was good but there was a crouton in the bottom of the salad bowl!! Guess waiter just picked them out! Not happy!!
Ate here twice, no reactions. The sirloin was the best steak I've ever had at an Outback. It was cooked perfectly, but a bit too spicy for me. Potatoes were a bit salty, but I am not a big salt user, so they might be fine for most people. Had Alice Springs chicken the other time. Slightly overdone.
Nothing says, "happy 40th birthday" like being the victim of cross contamination! 😭 We researched online prior to going out to eat at a restaurant in Shenandoah tonight. Outback Steakhouse's website claims that it "is serious about gluten-free" so we decided to give it a go. I was pleased to see so many items on their gluten free menu. My husband and I split a gluten free Caesar salad as an appetizer since there were no other GF appetizers on the menu. I ordered the Alice Springs Chicken and a fully loaded baked potato. I was very clear with the waiter that I needed him to let the kitchen know that I have celiac disease and definitely needed a gluten free meal. He assured me that he would and that Outback was serious about gluten free. Along with dinner, I ordered a house margarita that I only took a few sips of because the flavor wasn't as good as my favorite one elsewhere but I didn't complain. Instead, I ordered an Angry Orchard to go with my meal. I only drank half of it because it tasted like beer. I also only ate half of my meal because I started feeling nauseous and bloated before I could finish it. We promptly paid and left the restaurant. An hour later, I look like I'm 6-7 months pregnant and am absolutely miserable! I contacted the restaurant and spoke to a manager named Kelly. She apologized profusely stating that her roommate also had celiac disease, could sympathize, and offered to comp my meal. I told her that I appreciated the gesture, but wanted her to know that I felt obligated to let others in the GF Foodies Facebook group and on the Find Me Gluten Free app know about my negative experience tonight. As promised, here's my review of the Outback Steakhouse on the feeder of I45 in Shenandoah; buyer beware!
We ate there today and food and staff were both a 5! Incredible!!
I've never had a gluten issue here, but they always overcook my steak. Don't order lobster at this location either, it's usually rubbery. The Alice Springs Chicken is always good though! Just wish they had a dedicated fryer for French fries.
My 11 year old daughter loves to get a salad and baked potato here. She is over the moon for the chocolate thunder from down under. You can barely get her to share a bite. It's so nice to have a Celiac safe place to go out to eat as a family.
Outback in Norwood is great at ensuring the staff is educated on gluten. I have eaten there at least 100 times over the last few years. I can't say all Outbacks are good like Norwood because there not. Food is good, selection is good, price is good, I feel safe eating there.
I am able to eat at any Outback in the country and not get sick, but I cannot say that is true with the Annapolis Outback. Ordered steak, sweet potato and broccoli. Our server didn't seem to care about my gluten issues, and made himself very scarce. Aside from gluten issues, my steak was over cooked and awful. I was sick as a dog before we made it home, horrible cramps and then you know.. usual celiac problems. I think it was the sweet potato or a topping they put on the sweet potato. Will never return to this Outback again.
Had steak and shrimp with a salad and.. dessert.. never do I have dessert.. absolutely fantastic.. owner came over and talked to us about the steps he has taken to be celiac friendly.. it was nice to be comfortable ordering dinner.. they have a gluten free menu , you will need a regular menu for the prices but well worth it..
Came here as a family with our daughter with Celiac. We always order her meal first. We've been to Outback many times and this was the first time the waitress had a blank look on her face when I mentioned Celiac; clearly she had no idea what I was talking about which was disappointing. Don't think we'll be back given that there are other much safer options.
The staff went above and beyond to make my meal safe and WONDERFUL!! Our server, Kelly, helped my with my order so that I got exactly what I wanted and then consulted with the manager who delivered my meal to the table to be sure that it was perfect. They also let me know it was prepared in a separate area of the kitchen to avoid any cross contamination. They were super friendly and helpful and I wish I could take them everywhere with me!!
I've been here twice. They have a separate and expansive gluten free menu which is great! The first time the server was up front about his lack of gluten knowledge and went through all of the ingredients with me so I could tell him what was not okay plus he let the kitchen know. Five stars for that visit. The second time I felt like the server wasn't paying attention to my need for gluten free, and they brought out my salad with croutons which I sent back and was remade, but it made me nervous about the rest of the food. However, I didn't get sick. Three stars for that visit and I won't go on a busy night again.
We stopped in on a Tuesday around 8pm & sat at the bar. The bartender has a friend with celiac and understands the protocol needed. She went back and alerted the kitchen, which was great. They have a gluten free menu that basically lists everything that is gluten free in the regular menu. Had a great steak and loaded baked potato and had no problem. Will definitely be going back.
This chain does a very good job with gluten free. Has separate GF menu which offers several options. This location is smaller, but very nice. Our server did a very good job. Kiddo loved the gluten free Chocolate Thunder Down Under (Gluten free brownie sundae) What's not to love?
While the gluten free menu was impressive our server knew nothing about gluten free. She brought out moldy grapes (literally black and fuzzy) to my children. I brought it to the attention of another waitress as well as her and she responded with, "yeah it was the bottom of the bag". Thank goodness I had cut them or my kids would have eaten them. No manager ever came over to apologize nor did the waitress. As a long time lover of Outback, the quality of the cook on my steak was diner quality at best. My husband who did not order gluten free was very disappointed with his food as well. Very disappointing and will not be returning.
I give the food 5 stars but the staff was uneducated. I wanted the pulled pork but as many of you may know there is wheat in a lot of BQQ sauces so i asked the waiter to be sure before i ordered it. He forgot 3 times. But when he finally asked and told me it was GF i was pleasantly surprised. And it was delicious!
This place was great! I used my NIMA tester and I was impressed. My salad and tangy tomato dressing were GF. My loaded baked potato was also GF. The first steak they made me came back with gluten. However, the manager realized it was the seasoning and sent me home with a new steak that did indeed test GF. Great staff!
The manager, Patrick, spoke to me on the phone for about 10 minutes when I called to inquire about if they could accommodate a celiac diet. After much reasurance that the restaurant could accommodate my diet restrictions my husband and I went for dinner. Patrick came and introduced himself to me and let me know he would make sure all precautions would be made in the preparation of my food. His wife has severe issues with gluten and he completely understood. our waitress Jenn was also wonderful. I would go there again any time and feel safe about what I am eating.
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