I was so excited to eat here. They have a gluten free menu and brought out my salad saying it was gluten free. I ate a few bites and was so excited and then I hit a crouton. There was a crouton mixed into my salad. I guess I'm about to find out what happens when I get glutened.. the manager came out and apologized heavily - said it was the servers fault for bringing the wrong salad - said he'd take care of our meal and bring it all out personally and watch it getting cooked. I may risk coming here again - I haven't decided yet
I've never gotten sick here and I have a very sensitive stomach my favorite is the Alice Springs Chicken without the mushrooms, one time when I went with my boyfriend it had mushrooms they were very understanding and made me a brand new one and apologized and gave us our meal for free!
I will NEVER visit this location again. Despite being so far away, we really like Outback and wanted to try it. First visit - my husband became violently ill. Our waiter was more concerned with flirting with the table of four women in their late 20s-early 30s than with anything to do with us. We didn't order alcohol, so we never saw him again until he brought our food and then brought our check. That was it. Three whole visits. We complained and received a free dessert coupon - that we couldn't use! When I mentioned it, the manager wrote we could get one of the two gf options instead. So about two weeks later, we make the LONG drive down south to eat at this location. Second visit - my husband becomes violently ill. Our waitress told us they didn't have gf selections because they weren't "that kind of restaurant". We asked to be reseated with a new waiter/waitress. That was a huge commotion, and the waitress threw a tantrum about it in front of everyone. New table, new waitress, we finally order. The food delivered is not what we ordered, not how we ordered it, and not gf. Also, we received alcoholic beverages - which we did not order nor can consume. We get through the meal and my husband is violently ill before we leave the restaurant. He goes to the bathroom to be sick and is there for over half an hour. During this time, I am asked THREE TIMES to leave so they can have the table. We haven't even gotten the check yet! We don't even order the free dessert we went for. In the parking lot, I call the restaurant and ask for the manager. I complain about the HORRIBLE service we received, and he starts to yell at me over the phone. I mention I'm in the parking lot, and he comes to my car and yells at me in person. I wanted to call the cops, I was so scared! A LONG time passes, and we're craving Outback. So we decide to give it ONE MORE CHANCE. Third visit - our waiter sits us at a dirty table, then at the bar (which we specifically said we didn't want), and finally at a booth that was clean. We ordered drinks and our entrees (since we know what we eat there). The drinks come with the entrees 45 minutes later. Mine has everything on it I asked to be left off; my husband's is missing the bacon. Both have mashed potatoes with gravy instead of loaded baked potatoes. We send them back and the manager comes over to ask "what our problem is". As soon as I mention that we're gluten-free he says, "Oh. You're that bitchy couple that's always in here complaining about our bad food. Well let me tell you - my staff is trained and certified in gluten-free service. Our food is the best around, and this restaurant is perfect. If you don't like it, then stop eating here. We don't want you here anyways." We were so shocked, and so were the people around us. I started crying, I was so upset and humiliated. We left, and three other tables left with us. In the parking lot, they all spoke with us to find out what was going on. WE WILL NEVER EAT HERE AGAIN. Outback is amazing, but this location can frankly go to hell and take its "perfect" and "best around" food with it. You poison my husband and myself, yell in my face, and blame me? Nope. BAD RESTAURANT, BAD SERVICE. Stay away.
Awesome restaurant always very good with gluten free menu!
Yummy! They even have a flour less brownie that is to die for! Staff very understanding of celiac and gluten intolerances.. Pricey but nice every now and then
I've been here twice. They have a separate and expansive gluten free menu which is great! The first time the server was up front about his lack of gluten knowledge and went through all of the ingredients with me so I could tell him what was not okay plus he let the kitchen know. Five stars for that visit. The second time I felt like the server wasn't paying attention to my need for gluten free, and they brought out my salad with croutons which I sent back and was remade, but it made me nervous about the rest of the food. However, I didn't get sick. Three stars for that visit and I won't go on a busy night again.
We stopped in on a Tuesday around 8pm & sat at the bar. The bartender has a friend with celiac and understands the protocol needed. She went back and alerted the kitchen, which was great. They have a gluten free menu that basically lists everything that is gluten free in the regular menu. Had a great steak and loaded baked potato and had no problem. Will definitely be going back.
This chain does a very good job with gluten free. Has separate GF menu which offers several options. This location is smaller, but very nice. Our server did a very good job. Kiddo loved the gluten free Chocolate Thunder Down Under (Gluten free brownie sundae) What's not to love?
While the gluten free menu was impressive our server knew nothing about gluten free. She brought out moldy grapes (literally black and fuzzy) to my children. I brought it to the attention of another waitress as well as her and she responded with, "yeah it was the bottom of the bag". Thank goodness I had cut them or my kids would have eaten them. No manager ever came over to apologize nor did the waitress. As a long time lover of Outback, the quality of the cook on my steak was diner quality at best. My husband who did not order gluten free was very disappointed with his food as well. Very disappointing and will not be returning.
I give the food 5 stars but the staff was uneducated. I wanted the pulled pork but as many of you may know there is wheat in a lot of BQQ sauces so i asked the waiter to be sure before i ordered it. He forgot 3 times. But when he finally asked and told me it was GF i was pleasantly surprised. And it was delicious!
This place was great! I used my NIMA tester and I was impressed. My salad and tangy tomato dressing were GF. My loaded baked potato was also GF. The first steak they made me came back with gluten. However, the manager realized it was the seasoning and sent me home with a new steak that did indeed test GF. Great staff!
The manager, Patrick, spoke to me on the phone for about 10 minutes when I called to inquire about if they could accommodate a celiac diet. After much reasurance that the restaurant could accommodate my diet restrictions my husband and I went for dinner. Patrick came and introduced himself to me and let me know he would make sure all precautions would be made in the preparation of my food. His wife has severe issues with gluten and he completely understood. our waitress Jenn was also wonderful. I would go there again any time and feel safe about what I am eating.
This was the first bad experience we've had at Outback. We were promptly seated, but had to wait 10 minutes for our waitress, while watching several waitstaff pass us by with no water on the table. The waitress we ended up with acted like someone who is on pills. Very odd behavior. The blooming onion was overcooked and greasy, but she did offer to bring another one. My ribs were delicious, but EXTREMELY fatty. My husband's quesadilla was overcooked. I don't know if this was an off day at this restaurant or if management is bad, but we won't return to this Outback.
We have had positive experiences at all Outback locations. They are very accommodating. Food is always good. Sometimes kitchen staff tends to not read restrictions and will add butter and bread on the plate anyways but our server kept watch to ensure it was corrected before coming to us. They take accountability for their errors and make up for it. Great customer service.
Ordered the ribs $ chicken dinner with loaded baked potato from gf menu. My meal was so good! Been many years since I've been to an outback. Waitress answered questions I had about cross contamination concerns. I learned manager is only person who cooks and handles food allergy orders here. Great place to dine!
We compete here often and as always, you have to tell them immediately but they are usually very good at taking care of you. You would think it would be cheaper to eat Gluten Free at home but my Son is highly allergic to Coconut and our grocery bill is deplorable. They treat us like family and only have a problem once out of 9 visits and they corrected immediately. Just make sure on meat and baked potatoes that they use Salt and Pepper ONLY and NOT their seasoning packets.
We have eaten here several times successfully. My son is a very sensitive celiac, so we all order gluten free to keep the residue off the table. The first time, the manager came out and said his sisters are celiac, so no worries. We really had a great experience, ordered ribs, baked potato, and gluten free chocolate thunder brownie. No ill effects. The second time, we had to tell the waitress twice not to bring the bread and I am pretty sure that she is the reason my son did get sick that time. The waitress just didn't understand. We will still try again, because the gf food is delish, but make sure to get a wait staffer in the know.
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