I was so excited to eat here. They have a gluten free menu and brought out my salad saying it was gluten free. I ate a few bites and was so excited and then I hit a crouton. There was a crouton mixed into my salad. I guess I'm about to find out what happens when I get glutened.. the manager came out and apologized heavily - said it was the servers fault for bringing the wrong salad - said he'd take care of our meal and bring it all out personally and watch it getting cooked. I may risk coming here again - I haven't decided yet
I've never gotten sick here and I have a very sensitive stomach my favorite is the Alice Springs Chicken without the mushrooms, one time when I went with my boyfriend it had mushrooms they were very understanding and made me a brand new one and apologized and gave us our meal for free!
I will NEVER visit this location again. Despite being so far away, we really like Outback and wanted to try it. First visit - my husband became violently ill. Our waiter was more concerned with flirting with the table of four women in their late 20s-early 30s than with anything to do with us. We didn't order alcohol, so we never saw him again until he brought our food and then brought our check. That was it. Three whole visits. We complained and received a free dessert coupon - that we couldn't use! When I mentioned it, the manager wrote we could get one of the two gf options instead. So about two weeks later, we make the LONG drive down south to eat at this location. Second visit - my husband becomes violently ill. Our waitress told us they didn't have gf selections because they weren't "that kind of restaurant". We asked to be reseated with a new waiter/waitress. That was a huge commotion, and the waitress threw a tantrum about it in front of everyone. New table, new waitress, we finally order. The food delivered is not what we ordered, not how we ordered it, and not gf. Also, we received alcoholic beverages - which we did not order nor can consume. We get through the meal and my husband is violently ill before we leave the restaurant. He goes to the bathroom to be sick and is there for over half an hour. During this time, I am asked THREE TIMES to leave so they can have the table. We haven't even gotten the check yet! We don't even order the free dessert we went for. In the parking lot, I call the restaurant and ask for the manager. I complain about the HORRIBLE service we received, and he starts to yell at me over the phone. I mention I'm in the parking lot, and he comes to my car and yells at me in person. I wanted to call the cops, I was so scared! A LONG time passes, and we're craving Outback. So we decide to give it ONE MORE CHANCE. Third visit - our waiter sits us at a dirty table, then at the bar (which we specifically said we didn't want), and finally at a booth that was clean. We ordered drinks and our entrees (since we know what we eat there). The drinks come with the entrees 45 minutes later. Mine has everything on it I asked to be left off; my husband's is missing the bacon. Both have mashed potatoes with gravy instead of loaded baked potatoes. We send them back and the manager comes over to ask "what our problem is". As soon as I mention that we're gluten-free he says, "Oh. You're that bitchy couple that's always in here complaining about our bad food. Well let me tell you - my staff is trained and certified in gluten-free service. Our food is the best around, and this restaurant is perfect. If you don't like it, then stop eating here. We don't want you here anyways." We were so shocked, and so were the people around us. I started crying, I was so upset and humiliated. We left, and three other tables left with us. In the parking lot, they all spoke with us to find out what was going on. WE WILL NEVER EAT HERE AGAIN. Outback is amazing, but this location can frankly go to hell and take its "perfect" and "best around" food with it. You poison my husband and myself, yell in my face, and blame me? Nope. BAD RESTAURANT, BAD SERVICE. Stay away.
Awesome restaurant always very good with gluten free menu!
Yummy! They even have a flour less brownie that is to die for! Staff very understanding of celiac and gluten intolerances.. Pricey but nice every now and then
I have a newly found love for outback! not only is their steak and sweet potato with butter and brown sugar DELICIOUS, but they are very careful about ensuring gf. my meal was brought out with the bourbon glaze on top of my steak, which was NOT gf, but the manager immediately cane out and apologized and had a whole new plate made for me. while I was starving when my friends enjoyed their dinner, the manager and waitress were very apologetic and helpful.
We LOVE eating gluten free at Outback. We typically order the "chocolate thunder from down under" brownie dessert for our appetizer because it is so incredible. They have a great gluten free menu and we've never had an issue with cross contamination in the 10+ times we've eaten there. (My wife has celiacs and is very sensitive) we usually get the Alice springs chicken and a simple sirloin and share them both. Ooh and the Caesar salad is great too. (Without croutons)
My husband has Celiac. we ear at th u still Outback when we come to Charleston. as long as he doesn't eat the salad, he does not get sick, so he gets an extra side instead of the salad. I don't know what the problem is with salad, but I would not recommend it
Best GF experience yet. I have celiac with high sensitivity. They had a separate GF menu with dessert! And I didn't get sick after eating here.
Outstanding service and great food!
I was excited to see Outback had Gluten Free menu. I explained my severe gluten allergy to the waitress and ordered a Cesar salad. It looked great and as I ate half of it. Then I saw several croutons on the bottom of the salad!! These are gluten containing croutons. It's my impression that there could have been croutons on top of the salad but that they were picked off but forgot about the ones already mixed in. I do not recommend going to this Outback if you have Celiac or any other gluten related ailments.
We had a wonderful meal from the gluten free menu. There were plenty of options. The staff were helpful and we were told the kitchen is well trained and they have a lot of gluten free eating guests (I asked lots of questions). My 9 year old daughter who has Celiac loved her food and had no issues.
my daughter has celiac and could not say enough about this particular outback they understand the Cross Contamination especially it's great they have a decent amount of options just wished they had a dedicated fryer for French fries. I always need to bring my own for my 6 year old.
Diagnosed celiac disease and extremely gluten sensitive. Spoke with take out folks and they were wonderful, explained how food is cooked separately etc. Have eaten there twice and the food was terrific! Highly recommend for those gluten sensitive. Separate g free menu including very yummy dessert!!!
Love outback's GF menu. Our waiter checked with the manager after we told him we were ordering gluten free. Steak was good and the baked potatoes were ok. I usually get mashed potatoes, but at this location they were a little dry and bland. Overall it was a good meal though!
Very knowledgeable staff. Since I'm newly diagnosed with Celiac, I'm still learning about what to ask about in order to avoid cc. I was very impressed when my waitress asked if I also wanted my chicken wrapped in foil when being cooked on the grill. Food was also delicious.
They have an extensive GF menu, and while I've been in other Outback restaurants that knew how to handle GF orders, this one did NOT! Obviously they have not been trained properly. I told them up front that my order needed to be GF. Even so, I still always tell them no croutons for my salad. The salad came out with croutons. My steak came out with an announcement that it was lo-cal and when I asked if that meant that it was also GF, they didn't know. The waitress came back and said she checked and was okay because they didn't put butter on it! After calling on the manager and supposedly checking with the cook, I finally had a cold $24 steak that I was not confident that I could eat!
Outback had a really good deal going on so we went for dinner one evening. I was blown away by the fact that they had a dedicated Gluten Free menu so I didn't have to seek and find the little GF icon and the special that they had included the GF meal's. We also ordered the GF Brownie thingy and I kept asking the waiter if it really was GF...it was PHENOMENAL!!!!!
I decided to give it a try despite the bad reviews due to the recent good one. I got salmon with baked potato and a side salad. The food not only tasted bad but I got sick as well. Do not recommend. Only one of two outbacks that I have had problems with.
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