Every time I go there I get sick
I have ate here 3 times since going gluten free for celiac. I have gotten sick all 3 times. Will not try again, they are not knowledgeable of cross contamination.
I was so excited to eat here. They have a gluten free menu and brought out my salad saying it was gluten free. I ate a few bites and was so excited and then I hit a crouton. There was a crouton mixed into my salad. I guess I'm about to find out what happens when I get glutened.. the manager came out and apologized heavily - said it was the servers fault for bringing the wrong salad - said he'd take care of our meal and bring it all out personally and watch it getting cooked. I may risk coming here again - I haven't decided yet
I've never gotten sick here and I have a very sensitive stomach my favorite is the Alice Springs Chicken without the mushrooms, one time when I went with my boyfriend it had mushrooms they were very understanding and made me a brand new one and apologized and gave us our meal for free!
I will NEVER visit this location again. Despite being so far away, we really like Outback and wanted to try it. First visit - my husband became violently ill. Our waiter was more concerned with flirting with the table of four women in their late 20s-early 30s than with anything to do with us. We didn't order alcohol, so we never saw him again until he brought our food and then brought our check. That was it. Three whole visits. We complained and received a free dessert coupon - that we couldn't use! When I mentioned it, the manager wrote we could get one of the two gf options instead. So about two weeks later, we make the LONG drive down south to eat at this location. Second visit - my husband becomes violently ill. Our waitress told us they didn't have gf selections because they weren't "that kind of restaurant". We asked to be reseated with a new waiter/waitress. That was a huge commotion, and the waitress threw a tantrum about it in front of everyone. New table, new waitress, we finally order. The food delivered is not what we ordered, not how we ordered it, and not gf. Also, we received alcoholic beverages - which we did not order nor can consume. We get through the meal and my husband is violently ill before we leave the restaurant. He goes to the bathroom to be sick and is there for over half an hour. During this time, I am asked THREE TIMES to leave so they can have the table. We haven't even gotten the check yet! We don't even order the free dessert we went for. In the parking lot, I call the restaurant and ask for the manager. I complain about the HORRIBLE service we received, and he starts to yell at me over the phone. I mention I'm in the parking lot, and he comes to my car and yells at me in person. I wanted to call the cops, I was so scared! A LONG time passes, and we're craving Outback. So we decide to give it ONE MORE CHANCE. Third visit - our waiter sits us at a dirty table, then at the bar (which we specifically said we didn't want), and finally at a booth that was clean. We ordered drinks and our entrees (since we know what we eat there). The drinks come with the entrees 45 minutes later. Mine has everything on it I asked to be left off; my husband's is missing the bacon. Both have mashed potatoes with gravy instead of loaded baked potatoes. We send them back and the manager comes over to ask "what our problem is". As soon as I mention that we're gluten-free he says, "Oh. You're that bitchy couple that's always in here complaining about our bad food. Well let me tell you - my staff is trained and certified in gluten-free service. Our food is the best around, and this restaurant is perfect. If you don't like it, then stop eating here. We don't want you here anyways." We were so shocked, and so were the people around us. I started crying, I was so upset and humiliated. We left, and three other tables left with us. In the parking lot, they all spoke with us to find out what was going on. WE WILL NEVER EAT HERE AGAIN. Outback is amazing, but this location can frankly go to hell and take its "perfect" and "best around" food with it. You poison my husband and myself, yell in my face, and blame me? Nope. BAD RESTAURANT, BAD SERVICE. Stay away.
Awesome restaurant always very good with gluten free menu!
Yummy! They even have a flour less brownie that is to die for! Staff very understanding of celiac and gluten intolerances.. Pricey but nice every now and then
Staff seemed aware and careful when bringing gluten free menu items to the table. My son had no reactions following the meal. Would be nice if they could offer a gluten free fryer. Menu is pricey for a chain, but a good option to add to our local list.
It was a great place!I had a chicken and everyone else had ribeyes.Our waiter knew the answer to all of our celiac questions.My daughter had the Chocolate Thunder from Down Under and I split a cheesecake with her friend.Aussie Rules!They really understood.
Amazing experience. I am very very sensitive to gluten. The manager came out to assure me that they take allergies very seriously, told me the chefs will change their gloves. He Showed me their gluten free menu and explained the ingredients in the amazing chocolate dessert. They even paid for the dessert for us. This will be my new go to place!!
We have visited this location on a monthly basis for a couple of years, and they have a gf menu and offer a few gf items off the regular menu if you ask about them. I have always enjoyed courteous and usually prompt service here! And the food has always been tasty and safe.
I ate at Outback for my dad’s birthday tonight, and I was at least willing to try it after seeing a few positive reviews here in the Fort. After all, beggars can’t be choosers. I will say, though, my waitress was very knowledgeable about cc and she was able to give me a full run down on cooking processes. I had the chicken and mixed veggies, with an added shrimp skewer. Overall, the dish was pretty plain. But it was also safe! And I Nima tested it, with a happy result. The waitress also brought me a side of bbq sauce and butter, both gf. Add that with some salt and pepper, and we were in business! I don’t love eating out, but there were a decent number of options and in the end— it was safe. That’s a 100% win in my book!
The gluten free menu was easy to order from however had no prices listed on it. I also feel like there could be more to cater to kids who need to be gluten free including a dedicated fryer for fries. Other than that the 3 celiacs in our family including myself did not get sick, and the waitress made every effort to ensure that we had a good experience. She even suggested cooking our food on foil to keep us safe. 5 stars for her.
After checking with the chef, the waitress informed me that the only option for me was a steak-if I had veggies, they would need to be dry as ALL their butter has gluten. Same with their baked potatoes. No butter available. The salads are all prepared with croutons, so there would be no guarantee there wouldn’t be croutons or crouton-crumbs in every salad.
Be super careful with any Outback. A lot of celiacs seem to also have msg sensitivities and Outback absolutely loads their food down with it. I stopped eating there because there hasn’t been a time that I can recall not getting extremely sick for days.
Our waiter Caleb was amazing. He was super helpful. Very attentive and careful not to pass gluten containing food/plates over mine. I had the sirloin w/ grilled shrimp. Loaded mashed potatoes and grilled asparagus. Chocolate thunder from down under for dessert. I had no issues. We were very pleased with the trip and the food was fantastic.
I have gone to Outback for several years now and have never had an issue with cross contamination. My husbands eats gluten and we may order the same thing off the menu and I have never had any issues!!! Always accomodaing to my eating GF and a great experience!!
WOW!!! They are totally about avoiding cross contamination. Our server was barely to the table and when she saw my menu .... she pulled back on putting the complimentary bread on the table. The two food runners that brought out plates out .... one for everyone else and my gf plate carried out by itself by a separate person to avoid cc!!! I can’t wait to go back. Wish I could give them 10 stars.
Server did not pay attention to the version of the dish that I ordered off the gluten free menu, and gave me the regular version of the dish, so I had to send it back. She also made a mistake on our bill, and the building was being remodeled. This review reflects just this location not the chain. My food was delicious when it came. The gluten free menu was very informative and had enough variety, but it did not list all ingredients like lemon butter on the tilapia.
11:30 am - 10 pm
11:30 am - 10 pm
11:30 am - 10 pm
11:30 am - 10 pm
11:30 am - 10:30 pm
11:30 am - 10:30 pm
11:30 am - 9 pm