They don’t even know if the sauce is GF! Then don’t clean the counter and put your tray on top of all the food and crumbs. I told them thanks but ill go somewhere else.
The staff was very knowledgeable about the ingredients in their food and were more than willing to check labels if they were not 100% sure. The vegan cheese was a great alternative as well! They changed their gloves, used different utensils and cutting boards to cut the pizza, and cleaned their space for me before making my pizza! Awesome service and very friendly!
No longer serve gluten free pizza
They take a lot of precautions when you saw gluten free
I've been to the newer one in Hendersonville and they take extra precaution when you tell them gluten free. They change gloves, use different pans, tools and cutting boards. And the pizza was excellent.
Their website says, "Due to the risk of cross-contamination, Pie Five DOES NOT recommend this pizza for customers with celiac disease or gluten allergies." (CAPS in original at http://www.piefivepizza.com/menu/) Think I will heed their warning because I get really sick when I eat even tiny amounts of gluten.
Good individual-sized pizza. Tool good precautions to prevent cross-contamination with wheat.
We eat here weekly. my husband says it's the best gf pizza he had tasted and we've tried a lot. A++ from us
Um... Well I just have to say... I had called and they said they don't usually do to go orders. I said that I only had a 30 min lunch and work in a huge office building that takes about 5 min to get out of and into my car and about another 10 to get to their location. They made an exception... Which I appreciated because I forgot my food at home today. Totally made my day better... So thanks... Also the pizza tastes amaz! My first time there. I eat gluten free b/c of genetics not celiac... so I'm not exactly sure if it's completely free of gluten... but what in life is 100% guaranteed? I don't have celiac so I don't know how friendly it is for them.
the food was great, but the lines can be a little long. the menu clearly states that if you have a severe allergy to gluten, not to eat here. If you are just gluten sensitive, they take the necessary precautions making your pizza. the first reviewer should of talked to a manager and read the full menu before such a unnecessary bad review
My family came on opening day, and I was hopeful from the reviews on other Pie Five locations around the country that they would be able to cater to the gluten free diet. That said, they used the same ingredient bins that are used with the gluten pizzas, and did not seem to understand cross-contamination (they did change their gloves, used a different tray for the pizza crust that was wrapped in plastic and opened in front of you, and the pizza was put in a to-go box instead of a tray). This may be due to it being opening-day and not having much experience yet. If they started using fresh ingredients from unopened bins and were more careful, then it might be an option.When all was said and done, my husband and step-son loved their gluten pizzas and side salads (they have a great bundle option), but I ultimately decided not to take the risk and took the pizza home for my husband to eat the next day. I was torn between wanting to try the pizza and avoiding being sick. It wasn't an "if" I would end up sick, as I saw the ingredient bins and knew there wasn't a chance I would walk away unaffected. It just wasn't worth it, so I couldn't even tell you if the pizza crust was any good.Overall, I do NOT recommend for Celiacs or those who are very sensitive. It's more cost effective to pick up a frozen Against the Grain pizza (which is larger anyway and thicker crust) and cook it at home.
I went to Pie Five soon after they opened in Springfield, and it was alright then. The gluten free crust is extra charge, and they also have vegan options. After a few months of being open, they became very sloppy with their work, including normal pizzas. They don’t do much to avoid cross contamination, and the last time I went, they put my gluten free pizza on the same cutting stone, covered in flour, that the pizza before me had been on, which wasn’t gluten free. Eating here has made me sick on the last three occasions that I went. The gluten free crust doesn’t taste particularly good in my opinion, either. If you have celiac, the risk to be glutened is very high here.
This location appears to have just recently closed. Was great for our gluten free child. Dedicated sauce container, individually wrapped crust. Employees well trained. The crust only comes in full size and is a $2 add on so is a little expensive for a child.
We ordered two pizzas at the same time. One gluten-free, one normal. Where they did have a gluten free crust and its own baking tray, they used the same exact utensils to cut the pizza, thus cross contaminating it. If you choose to eat here be very specific with them on what they need to do.
I am very celiac and have a hard time finding places to eat. Upon request they make their GF pizza in the back with fresh ingredients so there is no contamination. The oven is the same but with it being on a pan they don’t get contaminated. They have their own cutting board and pizza cutter on a separate counter so they’re not mixing. Best pizza I’ve ever had. Definitely should check it out if you are celiac and even those who aren’t fully celiac!
The staff was super nice! I told them I was gluten and dairy free and they all changed their gloves. They use a brand new pizza slicer and board for my pizza. They also take extra pro cautions and put the pizza in a to go box so there was no cross-contamination!
This is not safe for Celiacs. High risk of cross contamination. Spoons were not changed.(contaminated sauce used) Gloves were changed, but no hand washing. Chose to not eat here for our safety. This may be a good option for someone just trying to lower their gluten intake, but not for someone who has celiac or gluten intolerance.
Owner has gluten allergy! Came over personally to our table to make sure our daughter and I had a good experience! Super friendly staff! Just tell them how sensitive you are and they will take care of you! They did use a dif spoon to sauce the pizza etc. Very happy with experience and no reactions from our daughter with Celiac or me with a gluten insensitivity.
Good GF pizza, decent size, for a reasonable price! We'll be back.
Super careful about cross contamination. They prepare the pizzas separately and use separate cutters. Knowledgeable staff!
I am a very frequent customer. When I order and say that I am gluten intolerant, the staff always knows exactly what to do! The gloves are changed, clean spatula used, the pizza maker lets the pizza taker outer know there is a gluten free pizza in the oven, and separate board, cutter and other tools designated GF only are used. Most importantly, the pizza is DELICIOUS! AND I love using the app to earn points!
Went on a very busy Saturday and they accommodated us incredibly well. The pizza was so good and staff was knowledgeable!
After a brief chat about their gluten free pizza crust, the gentleman behind the counter asked me if gluten free was an allergy or by choice. When I mentioned celiac, he made sure he used all different utensils (and changed both gloves) The entire staff was very accommodating and understanding. I completely appreciate and will be back.
Cross contamination is a huge issue here.
They try, they really do, to make your gluten free pizza carefully. However, even changing gloves, there is still cross contamination from reaching in to grab toppings. They are all shared toppings, I was definitely glutened here eating a SALAD. My son, who is also celiac got the runs last time too. It’s a shame because it’s the best pizza crust ever :(
I had at least four pizzas while in the area for a conference... ALL delicious! if you've never been, it's very similiar to a Subway or Chipolte where you order and build going down the line. They change gloves and alert everyone handling the pizza to the allergy. They do mention on their menu that cross contamination is unavoidable, but their care and alerts left me with no ill effects.
although they have GF crust, they cross contaminate everything else on their pizza. no changing of gloves after touching regular crusts. same sauce container and spreader, etc.
They offer a gluten free crust for a 2 dollar up charge. Their crust is so good especially for it being gluten free! They make a conscious effort for keeping pizzas as gf as possible.
The pizza is good, but the cross contamination is high risk. They ask if you are allergy or preference, but then they use the same sauce and spoon that they dragged across the floor dough on your crust. And even though they change their gloves, I watched the way they handle the toppings with the other pizzas. They have touched the other dough and then grab handfuls of ingredients from the containers. I can't recommend this place for individuals with the allergy. I will not be going back.
The staff is knowledgeable and takes care to avoid cross contamination. During my first visit we sat down to wait for our pizzas and when they brought my daughter’s they apologized and said they had to remake mine. They had accidentally cut it with the regular pizza cutter so they were making me a new one. It’s nice when a place doesn’t have to be told you need it remade. They just did it and apologized profusely. I’ve been back a few times since and it’s been awesome each time!
I have Celiac and my two boys have a gluten sensitivity. We all got the tummy grumbles and bathroom troubles after our visit here despite me asking for fresh sauce and new utensils. Perhaps the cheese or pepperoni was already contaminated by contact? The GF cauliflower crust tastes great! And it’s probably great for folks who don’t have an autoimmune reaction to gluten, but our family can’t risk going here anymore.
Salads are celiac safe, but even the gluten free pizza is not. They use the same sauce and toppings from the line which it’s a great risk for cross contamination. But if you are thy sensitive it’s great. They cook gf pizza alone in the oven and alert all staff that it’s gf
If you ASK they will change gloves, get the sand which fixings from a new container and use a different slicing machine that is away from all bread crumbs etc. I also go during off times bc I know it would be pretty hard during lunch or dinner rush. I didn’t get sick but I had to do a lot of asking this the 4 stars instead of 5
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