Portillo's

1 rating
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu
2306 E Lincoln Hwy
New Lenox, IL 60451

Most Recent Reviews


Celiac

Overall Rating

Review


Their fries have their own fryer. We bought our own gluten free buns and just ordered burgers/hot dogs bunless and brought them home and put on the buns we got. Neither of us got sick but i wouldn’t say they are gluten friendly just if your careful you can still enjoy. I would still call however if you have questions.

As far as i know it’s just the fries. But if you add the cheese it’s also safe from cross/contamination. But not the cheese on the burgers.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • None Listed

Categories

  • Fast Food
  • Kid Friendly
  • Takeout

Photos


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Reviews of this Chain

Celiac

Overall Rating

Review


They currently offer Italian beef bowls that you can add toppings and even add Italian sausage.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers online ordering
Gluten Intolerant

Overall Rating

Review


Dedicated frier for fries so they’re gf, but if you don’t eat meat or have any questions at all you’re screwed. I was able to see online that the frier is for fries only making it gf, but staff was NOT knowledgeable (at one of their biggest and newest locations in Chicago…), and acted super annoyed by safety questions. Plant based hot dog is vegan but NOT gf and i had to ask 5 people to confirm if the hot dog itself had gluten (it does). Every answer was “well the bun has gluten”….obviously… but shouldn’t staff be knowledgeable about the other 10 ingredients? Wouldn’t risk it!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

Celiac

Overall Rating

Review


Ordered a nudie hotdog with the manager who was able to ensure it remained gluten free. Their fries are cooked in a dedicated fryer, however the oil goes through a filtration system at night that commingles it with the oil from the chicken tenders - thus they are technically not celiac safe. As a celiac myself however, I do risk these fries on occasion and have never had an issue even though I tend to be quite sensitive to cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


The worker here told me the frys are fried in a separate fryer only for fries! He double checked with the kitchen as well and they gave the all clear other than the fact they have gluten in the kitchen so they can not guarantee. I decide to try about a handful and had no symptoms at all! I also ate a burger no bun which was good!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Lol don’t come here. They said they can’t help cross contamination and the bowls look so gross. The dogs without a bun is a waste. If you’re with a group you can come but I would never choose to. Expensive too

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Poor

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