Punch Bowl Social

For years I have eaten at PBS, but recently each visit the options and service have been getting worse. They used to have a dedicated fryer, but that is no longer the case. All tortilla chips, fries, breakfast potatoes (standard breakfast) share a contaminated fryer. Despite many items being labeled gf in the menu, most are not celiac safe. Thankfully the manger and chef are aware of cross contamination concerns however the wait staff is not very knowledgeable. Last Sunday I went there for brunch and was made an non gluten free breakfast because the waitress forgot to log it into my order, despite stating my allergy multiple times. When my food arrived, I was very apprehensive of the bread (it looked too good to be gf) and asked the chef to confirm my meal was made gf. Thankfully I asked / trusted my senses and they completely remade my order. However when it came out, there were no potatoes ( just learned that visit that they are made the shared fryer) and ended up paying $10 for an egg, 2 pieces of bacon and toast (they did not offer to substitute the potato for a gf item).

TL:DR If you are Celiac and plan to eat here, do not trust the menu /wait staff, and make sure you speak with a manager about your food prior to ordering to confirm what can actually be made gluten free and if something has to be removed, what it can be replaced with so you don't pay full price for only half a meal.

Celiac friendly?

No

Got sick after eating there the third time. Each time I ordered the fried chicken.

Celiac friendly?

No

Amazing! So happy with my meal. The server was extremely knowledgeable and the menu was easy to read and figure out. Will be going back at some point. Also fries are safe there!!! Just make sure to ask questions

Celiac friendly?

Yes

Amazing! Menu is clearly marked, dedicated fryer, educated staff. When I did have questions beyond staffs knowledge they sent the head regional chef to our table. Excited to eat here again.

Celiac friendly?

Yes

Celiac friendly?

Yes

Good gluten free fried chicken!! I’ve never gotten sick. Just be prepared for slow service and a few mess ups with orders in the kitchen.

Celiac friendly?

Yes

Love this place! Great for families to hang out and good food. Eaten here several times with no issues

The staff was very helpful and nice, even the manager stoped to make sure everything was good. I got the fried chicken and it tased great. I will go back!

Celiac friendly?

Yes

Gluten free fried chicken is great! It’s pan fried. They are great with celiac and I’ve been there many times. Try the tacos (corn tortillas), they are delicious too. Good experience, they have never made me sick

Celiac friendly?

Yes

Good food but TERRIBLE service. I've come here with every size party imaginable, and the service is awful every time, regardless if you're dining with 1 other or 15 others. When they finally bring your food out to you, it will be delicious, IF they don't accidentally put the croutons on that you asked them to leave off.

I gave them so many chances, but fool me 10 times, shame on me.

Great place with great food. Lots of GF options. Everything was really fresh. The staff is friendly. And the atmosphere is nice. I recommend the roasted carrot salad.

I have celiac and I had a great experience here while on a vacation. They have a lot of GF options. The grilled cheese excellent!

Celiac friendly?

Yes

Breakfast food here is amazing. Just be clear with the server about making sure why you need GF food and you'll be fine.

The brunch menu only has one gluten free salad on the menu and it wasn't very good. The dinner menu had many more options so looking forward to trying that.

Gluten free buns available. Delicious food!

The fryers are gluten contaminated. Do not eat here.

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

Almost everything on the menu is gluten free or has the option to be made gluten free. We had a party of 10 for my wife’s birthday (celiac) and were able to order a bunch of shareable apps and entrees that she was able to enjoy! I don’t know how this place isn’t already on Find Me GF, but it’s a gem! Lots of fun activities there too, and family friendly (although they do turn 21+ after 10pm).

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Ordered the nachos which are “gluten free friendly” but definitely not safe for celiacs. Delicious, but toxic. Don’t get glutened here folks.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I called to ask if they had a dedicated GF fryer which I had read they did. The man I spoke to on the phone said yes they did. We showed up. An EXTREMELY LIMITED menu. A few sandwiches, etc. The grilled chicken sandwich didn’t have a GFA next to it, and the waitress said that was bc of the bun, although other sandwiches with buns had GFA next to them. My celiac daughter got a grilled chicken with a GF bun and bacon (which she asked not to have) with green beans. It was ok. My dairy allergic son asked to flag his dairy allergy and asked for his hamburger not to come with cheese, but it came with cheese. Food was subpar. Next time we will eat somewhere else and come for drinks and games. Cleveland location.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor