I'm giving one star for having a GF menu (although it is only available online and it took forever for the server to locate the tablet given to customers to access it) and one star because I didn't get sick from the food. That, however, were the only positives to my experience there. The service is terrible, the servers know nothing about GF and the food is mediocre at best.
I hate to even give 1 star because they don't deserve it! We had 3 different waiters that came to the table & not one of them knows what gluten is!! This restaurant has NO GLUTEN FREE MENU - NONE! My husband & I asked for the mgr to come to our table & talk to us- he refused, told his staff to hand us iPad & we could figure it out! I asked if fries were GF- waiter said they fry breaded food in same fryer! We got up to leave, saw mgr- (Ben) who said "we are just supposed to hand you the IPAD for you to figure it out! Don't try this restaurant - NO ONE KNOWS ANYTHING ABOUT GLUTEN ALLERGY!!!
Delicious food. Gluten free buns and fries. My husband and I are both highly sensitive to gluten, and neither of us had any reaction.
I have to say that I read the review below this afternoon when looking for somewhere to eat lunch. It's very hard to find GF stuff in Montgomery so I took a chance and decided to go for it. My server Candee was awesome and very knowledgeable about the menu. She reassured me that they completely change the oil for the fries and will not place anything else near the food. I also have other allergies such as fish/shellfish and milk, so it's especially hard for me to find things to eat. I had the Simply Grilled Chicken burger with the optional lettuce wrap. It was delicious and flavorful. I will definitely be going to this restaurant again.
I must say that I had a truly pleasant GF experience at this Red Robin in Montgomery, AL, while on my way to a business trip in Atlanta. I was nervous to try this place, considering the GF menu having SO MANY disclaimers. Upon calling, the manager Derek reassured me that they offer GF buns, prepare the food very carefully to avoid cross-contamination, and have a dedicated GF fryer for the french fries. With this reassurance, I decided to give them a try (a bold move considering the major business meeting I have in Atlanta tomorrow). My waitress, Toya, was even more reassuring. She quickly instructed me not to use the special Red Robin salt seasoning on my fries, and shared with me that a she regularly has people request GF accommodations. Pam from the local GIG group also recommended I try it, after sharing that their support group recently had a meeting there. I will definitely returning to this Red Robins and hope to have similarly pleasant experience at other locations within this restaurant chain.
When I'm traveling where there is a Red Robin I have to eat there. Their burgers are consistently good at the many locations I've visited. This one had slow service and wasn't very clean but food was delicious as usual. Their gluten free buns are great.
Read their website on sources of their food. says they cannot guarantee if their suppliers change their ingredients without notice. Not reliable for celiacs.
They offered us an electronic menu that made allergen info easy.
Really helpful servers, give you an iPad where you check off things you cannot have, then you can see a real menu, I had the Ensenada Chicken prepared gluten free and it was very good. As a business traveler I typically go to chain restaurants for consistency.
They have an app that allows you to eliminate allergies from the menu. Then it shows items you can have and lists if there are sauces, ingredients, etc., that you can't have in that meal. They wrapped my chicken sandwich in lettuce like it was a bun and it was delicious.
If you have Celiac Disease this is not a safe place for you. The chance of cross contamination is too high. So disappointed in the service I had last time I was here which was on my birthday. I carefully explained to the waitress that I had Celiac Disease and I double checked that they did their very best to keep things separate. When she brought out my fries after I took one bite I realized they were not gluten free because they were covered in seasoning( he gf fries always come out plain) I told her that they were not gf and that I would need new fries. Instead of just apologizing and starting a new batch she fought me on the issue for a good 3 minutes telling me that she knew they were gluten free. But finally she said she would start a new batch. Well she never did bring it out. Not the birthday dinner I was hoping for. Not to mention I spent the rest of my birthday on the couch or in the bathroom.
Good food, I had the California chicken sandwich on a gluten free bun. The bun did not fall apart, which is a plus. Our server was great, he showed me the iPad with the allergy list where I was able to check off gluten and dairy and soy. It pulled up foods that I could have while avoiding those allergens. It showed me the food item and what would be eliminated or what substations could be made. After leaving the restaurant I started feeling like I do when I eat gluten. I won't be surprised if I vomit later today or get extremely constipated. DO NOT EAT HERE IF YOU HAVE CELIAC!
Ate here for the first time since being celiac. Heather was my server and she was great. She brought over an iPad and pulled up the gluten allergen menu which pulled up everything I could eat and what to remove to make it safe for consumption. It also showed options such as lettuce wrap or gf bun. She explained there is a separate fryer for the fries. My meal came out clearly marked with colored toothpicks. I look forward to a return trip. Update July 2017: Red Robin gets it. Their buns are one of the few GF I will actually waste my calories on. Their gf fries are put in the oven and are so good. Great family option.
Just found out all the oil gets filtered by the same filtering machine. So the oil used to fry gluten free fries and then the oil used for onion rings go through the same machine. So there is no way to avoid cross contamination once the filtered oil gets put back in the vat. The burgers are tasty though
Glad they changed things so I can have a burger and fries!
Great gluten free buns for burgers! If you ask for the gluten free menu they bring you an iPad. I'd say they have more options than some.
I have celiac disease. I have been here several times--GF bun is amazing and food is so good I kept trying--but I get sick every single time. Once I found a crouton at the bottom of my salad dressing cup. The employees need better allergen/celiac safe education. The food is so good but I will never go back to this Red Robin and I'm very leery of other Red Robins now!
Don't have a dedicated fryer. There a few choices for protein and veggies, but until my little celiacs can partake in the bottomless fries, we won't likely return.
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