Long review ahead. It will be worth to read how gluten-UNfriendly this place is, but for those who don’t want to read, I’ll tell you this: find another place to eat or eat at home. This place does not take allergy protocol seriously and does not know what gluten free truly is. This place is completely unsafe for celiacs. I have celiac disease and have been to this restaurant 3 times. All 3 times were not a pleasant experience. You’d think I would learn the first time, but seeing so many raves on Facebook about RRs amazing gluten free menu and how safe everyone was, I kept deciding to give it a try. The first time, a few months ago, I ask for the gluten free menu (they have tablets they bring to the table for allergy selection) and she told me to look it up on my phone. Not sure why it’s assumed I have a smart phone or the ability to look the menu up myself, but okay. I look it up and it’s not easy to access from my phone. It’s glitchy, it’s slow, and it’s all in all hard to navigate. I wished they had given me a tablet but I thought maybe this location didn’t have them. I ordered a gluten free burger off of the menu and said “so of course the gluten free bun and none of the sauces that come on the original burger, I’ll need gluten free sauces on the side”. The waitress then proceeds to ask me what else on the burger has gluten, which I find astonishing as I believe all waitresses should come equipped with that knowledge or should be able to ask the kitchen staff. I told her I don’t know, but according to this menu I believe it’s just the original bun and original sauces. So please a gluten free bun, no sauces on burger, and I asked for a special gluten free sauce on the side. I told her I have severe celiac disease so will get really sick if my burger is not prepared properly. I can’t have any gluten at all touch my burger, so I’ll need the staff to change gloves and use clean utensils. She acted confused and mad that I was asking for such allergy protocol to take place. I get my burger back and the burger has the original gluten sauce on the burger, which I told her a couple different times I could NOT have on my burger. I asked her to remake my burger because if they just replace the bun, but not the whole patty, I will get sick. It comes back out and it’s fine. The second time I went, my husband ordered it over the phone for me and we went to pick it up for carry out. He stressed over the phone that they HAVE to change gloves before handling my food and make sure nothing with gluten touches my food as I can get extremely sick and last time it wasn’t made correctly. I get it out to the car, and lo and behold, it isn’t gluten free (has the original BBQ sauce that contains gluten) again. I sent it back in with my husband and asked for a refund. The last, and it WILL be my last, time of going in and ordering food was yesterday afternoon. I asked for the gluten free menu (thinking surely they have tablets as I saw another table with a tablet) and she told me look it up on my phone. 🙄 so I did. It, again, wasn’t working the way it should. She then comes over and tells me “she can bring me a tablet over if the phone isn’t working”—something she should have offered in the beginning. I order my food and stress the important allergy protocol I need the kitchen staff to take. I get my food out and there is no purple toothpick indicative of a gluten-free burger. I pointed that out to her and the waitress says “oh I can get that for you if you want”—I said no, that not what I mean. I want to know my burger is safe. That it is COMPLETELY gluten free. She tells me yes it is. I check it over and it SEEMS okay (gluten free bun, no sauces on burger). Okay, then. I eat, and about 15 minutes into eating I start getting my celiac symptoms. By a few hours later, I was puking out of the car door by the side of the road and sick all night long. Point of this long review: celiacs, find a different place to eat, or at least at a different location. I’ve spoken to the manager about this, and he doesn’t seem knowledgeable about gluten free procedures. This Red Robin is not celiac safe and quite frankly I wouldn’t trust any RR at this point. They don’t have a dedicated kitchen space and they do not produce gluten free burgers even when stressed as much as you can for it to be gluten free. This place may make you sick if you’re sensitive like me. Next time I go to Red Robin with family, especially to this location, I’ll stick with a pop.
always safe to eat here for me
I think our visit to this Red Robin was doomed from the start. We asked for a gluten free menu (we have gotten them from other locations) and they told us they no longer carry them to look it up on our phone. Gf menu was difficult to find from a phone. When ordering we talked to the server told him the order was gluten free he seemed knowledgable giving recommendations on which burgers would be gluten free and ordered a gf bun. Also questioned about the fries being prepared gf as each location is different and the server indicated yes but with no seasoning. Fast forward to the meal coming out and the burger came on a regular bun. Talked to the server and sent it back to be made again (not just switch out the bun). Meal came out a second time and appeared to be gf. Well apparently either the fries were not gf as suggested or they cross contaminated the burger because ended up sick.
Amazing GF burgers and fries I will definitely be going back.
We've been here many times and have never had an issue with the unseasoned fries or the GF buns. The food is great and the service is awesome at this Red Robin. I've been to many in the chain without issue and I have an extreme sensitivity so this is important to me. This has to be my favorite location though.
Burgers are great - I order them lettuce wrapped (I haven't tried the gluten free bun). Steak fries are gf just ask for no seasoning.
Told the staff multiple times i had celiac disease and need everything gluten free. Got violently ill there today. Our food came out late and waitress even admitted that the chefs get annoyed having to make gluten free things so he obviously did not care or take any precautions. Told the manager how ill I was and all he did was ask if I wanted any food for the ride home.
Changed management (not for the better), menu changed, staff changed is not knowledgeable about gluten let alone celiac, items naturally containing gluten are listed on gluten free menu. Red Robin seasoning states gf on bottle which is on the table, but you are told you can’t have it because it isn’t gluten free, not sure which is accurate. Was asked if cheddar cheese contained gluten by server. Minimal, if any vegetarian options, NONE are gluten free. Highly recommend NOT going here. Miss the old Red Robin.
The hostess has no idea if they had a GF menu, but once I talked to our sever she had a manager come out with their allergen menu (which is in an iPad, which is kind of cool). Had the spinach dip and Cobb salad - no ill effects.
Staff was knowledgeable about allergy/Celiac. Eaten there multiple times without a reaction
Always good service, knowledgeable about celiacs and have a separate fryer for fries
I normally love Red Robin restaurants but this particular one is bad. Tasteless food. Dirty bathrooms with zero toilet paper and no one seems to care about anything there. I’m afraid of their care in avoiding gluten. I’m worried about how this meal is going to turn out for me. I recommend not going to this particular one.
Since being diagnosed with celiac we have gone to this particular Red Robin's 3 times, first time was great, no issues. Last two times we talked with our waitress, very knowledgeable and helpful yet my daughter's ceasar salad marked gluten free showed with toast sitting right on top. Last time my GF burger, I commented to my wife it was the best gf bun I've ever had, was NOT gf, was sick for days. No longer will I trust this resteraunt to do their part to get it right.
Stopped in for lunch. Great gluten free bun on a bacon cheese burger with gluten free fries. Perfectly cooked and they made sure my soda and fries stayed topped up.
After speaking with the management it was made very clear that they take food allergies seriously. However, the only way to make sure your food is prepared properly is to ask for the allergen menu, and reiterate to the waitstaff the issue the issue that you have.
Ordered an avo-cobb-o salad. No cheese, no toast. Came out with both. Sent it back and it was returned “remade” but with the toast crumbs still visible. Not sure if that was a management decision or kitchen staff, but either way you can’t trust food there celiac or not.
One of my go to restaurants with the family. Staff can be unsure at time, but make sure to ask for a manger if you feel like you are not being heard. Dedicated menu is online only and can be hard to read on a phone, so I recommend that you look at it ahead of time. Ordered in and to go no issues.
Completely uneducated staff!!! They had a gluten free menu yes, but had no idea what gluten even was. The worst part was that the girl got a huge attitude with me and was interested in what I was politely trying to explain to her. One particular ingredient in question was their aoli sauce. I informed her that Mayo was typically gluten free, but was unsure what Other ingredients were unless I read the ingredients. Because it appeared even the lettuce could have gluten according to their uneducated staff, we left. They should train their staff before offering gluten free menu items. Waste of an hour on my Friday night!!!
Our waitress brought out the allergy menu and was super helpful and made sure everything was safe for me. Their kitchen is set up for gluten free and I have yet to have a celiac reaction to anything I’ve eaten here. They’re super friendly and considerate!
I have had trouble with the food both times I have eaten at this location. In the most recent experience, the kitchen staff accidentally put my burger on a regular bun instead of the gluten free roll. My server was very apologetic and took it back to the kitchen to be corrected. When he returned less than five minutes later, I asked if it was a whole new burger or if they just switched the bun. He stated they just switched the bun. I had to send it back to have a new burger cooked. When the server returned for the third time, he assured me everything was fresh and done correctly, but I still started to have stomach issues within 20 minutes of my first bite. The staff is clearly untrained at this location.
I love this place! My daughter and I are both Celiac and have never had any issues. The allergen menu is available on a smartphone; there is a QR code to scan inside the regular menu. Staff has repeatedly seemed knowledgeable and we'll trained. Bottomless fries are great oh, and the burgers are delicious!
Love the burgers and fries. I always feel safe here
Staff seems very confused about gluten free fries. Used to have to order them without ‘seasoning’, but last visit I was told that ALL of the fries are now gluten free, even with seasoning. The confusion seems limited to this location. Even the manager wasn’t all that reassuring. If you’re celiac, beware...
I’ve eaten at several Red Robin’s with no issues. They have a dedicated fryer for fries. Also they have gluten free buns but I prefer lettuce wrap burgers. I have not gotten sick fro eaten at any of the Red Robin’s throughout Colorado. The staff is very knowledgeable and if not they will provide you with a tablet so you can look st their allergen menu.
Our server was very knowledgeable and helpful. She was willing to explain the items I could eat. There is a separate fryer for allergen free fries, and they have a gluten free bun. All that, but I still got sick an hour after eating there. Probably a good place if you’re less sensitive.
The Secaucus location was absolutely dirty! Would never eat there again. The floors are so greasy that it felt I was ice-skating as I was trying to make my way to the door. The tables are so dirty and stick, I needed a shower when I got home. Though the manager was answering all of our questions and accommodated our needs, It felt like he could not care less to reassure us that there would be no cross-contamination. The GF burger bun was very soggy, fries were crunchy but without any salt, and they had no bottled drinks for GF customers. Definitely not worth wasting money on ... ;( If you must go there, also ask for the fries to be put on the plate and not a basket..
While I would normally give them 5 stars because I've eaten there so often, in the last year lately it's seemed a little risky and the last two visits were the last straw for me. My visit last week I was given a regular full gluten bun and was told it was gluten free as it was placed in front of me. Thankfully I already knew what their gf buns look like or else I would have started eating it. They fixed me a new one which the manager brought out and all was well. Today, I went back bc it was a team lunch and it's really the only place I can eat out, my food was brought out with all of the other food on the same platter, and when I questioned one of the managers I was assured he was 99% sure it should be fine. In the end I didn't feel comfortable eating it (that 1% you know) and only ate a small portion. They tried to make it right by not charging me which I appreciated. I will say this location does try, however there have been too many close calls for me and I just can't risk eating here any longer. There are several staff and managers who take great care in regard to celiac customers, but they need to fully educate everyone or have some kind of alert to management for oversight of gf food prep.
My son ordered gluten free nachos and a piece of pasta was on the nachos. He didn’t eat that, but got very sick from being glutened. I called back to talk to a manager and the manager assured me they were very careful...not this time!
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Red Robin has gluten free buns for their burgers. Many locations also have dedicated fryers for gluten free fries. Please verify with your server.