Long review ahead. It will be worth to read how gluten-UNfriendly this place is, but for those who don’t want to read, I’ll tell you this: find another place to eat or eat at home. This place does not take allergy protocol seriously and does not know what gluten free truly is. This place is completely unsafe for celiacs. I have celiac disease and have been to this restaurant 3 times. All 3 times were not a pleasant experience. You’d think I would learn the first time, but seeing so many raves on Facebook about RRs amazing gluten free menu and how safe everyone was, I kept deciding to give it a try. The first time, a few months ago, I ask for the gluten free menu (they have tablets they bring to the table for allergy selection) and she told me to look it up on my phone. Not sure why it’s assumed I have a smart phone or the ability to look the menu up myself, but okay. I look it up and it’s not easy to access from my phone. It’s glitchy, it’s slow, and it’s all in all hard to navigate. I wished they had given me a tablet but I thought maybe this location didn’t have them. I ordered a gluten free burger off of the menu and said “so of course the gluten free bun and none of the sauces that come on the original burger, I’ll need gluten free sauces on the side”. The waitress then proceeds to ask me what else on the burger has gluten, which I find astonishing as I believe all waitresses should come equipped with that knowledge or should be able to ask the kitchen staff. I told her I don’t know, but according to this menu I believe it’s just the original bun and original sauces. So please a gluten free bun, no sauces on burger, and I asked for a special gluten free sauce on the side. I told her I have severe celiac disease so will get really sick if my burger is not prepared properly. I can’t have any gluten at all touch my burger, so I’ll need the staff to change gloves and use clean utensils. She acted confused and mad that I was asking for such allergy protocol to take place. I get my burger back and the burger has the original gluten sauce on the burger, which I told her a couple different times I could NOT have on my burger. I asked her to remake my burger because if they just replace the bun, but not the whole patty, I will get sick. It comes back out and it’s fine. The second time I went, my husband ordered it over the phone for me and we went to pick it up for carry out. He stressed over the phone that they HAVE to change gloves before handling my food and make sure nothing with gluten touches my food as I can get extremely sick and last time it wasn’t made correctly. I get it out to the car, and lo and behold, it isn’t gluten free (has the original BBQ sauce that contains gluten) again. I sent it back in with my husband and asked for a refund. The last, and it WILL be my last, time of going in and ordering food was yesterday afternoon. I asked for the gluten free menu (thinking surely they have tablets as I saw another table with a tablet) and she told me look it up on my phone. 🙄 so I did. It, again, wasn’t working the way it should. She then comes over and tells me “she can bring me a tablet over if the phone isn’t working”—something she should have offered in the beginning. I order my food and stress the important allergy protocol I need the kitchen staff to take. I get my food out and there is no purple toothpick indicative of a gluten-free burger. I pointed that out to her and the waitress says “oh I can get that for you if you want”—I said no, that not what I mean. I want to know my burger is safe. That it is COMPLETELY gluten free. She tells me yes it is. I check it over and it SEEMS okay (gluten free bun, no sauces on burger). Okay, then. I eat, and about 15 minutes into eating I start getting my celiac symptoms. By a few hours later, I was puking out of the car door by the side of the road and sick all night long. Point of this long review: celiacs, find a different place to eat, or at least at a different location. I’ve spoken to the manager about this, and he doesn’t seem knowledgeable about gluten free procedures. This Red Robin is not celiac safe and quite frankly I wouldn’t trust any RR at this point. They don’t have a dedicated kitchen space and they do not produce gluten free burgers even when stressed as much as you can for it to be gluten free. This place may make you sick if you’re sensitive like me. Next time I go to Red Robin with family, especially to this location, I’ll stick with a pop.
always safe to eat here for me
I think our visit to this Red Robin was doomed from the start. We asked for a gluten free menu (we have gotten them from other locations) and they told us they no longer carry them to look it up on our phone. Gf menu was difficult to find from a phone. When ordering we talked to the server told him the order was gluten free he seemed knowledgable giving recommendations on which burgers would be gluten free and ordered a gf bun. Also questioned about the fries being prepared gf as each location is different and the server indicated yes but with no seasoning. Fast forward to the meal coming out and the burger came on a regular bun. Talked to the server and sent it back to be made again (not just switch out the bun). Meal came out a second time and appeared to be gf. Well apparently either the fries were not gf as suggested or they cross contaminated the burger because ended up sick.
Amazing GF burgers and fries I will definitely be going back.
We've been here many times and have never had an issue with the unseasoned fries or the GF buns. The food is great and the service is awesome at this Red Robin. I've been to many in the chain without issue and I have an extreme sensitivity so this is important to me. This has to be my favorite location though.
Burgers are great - I order them lettuce wrapped (I haven't tried the gluten free bun). Steak fries are gf just ask for no seasoning.
I recently discovered Red Robin’s gluten free menu on a trip to Florida and have since tried them in several locations. Great gluten free bun, and many other menu options. The knowledgeable staff made me feel so much better about eating here safely. I am highly sensitive and have not had an adverse reaction at this restaurant. The buns taste so real that I was concerned that they gave me a regular bun. Great food and many options. I highly recommend eating here.
Red Robin is a great place for those looking to avoid gluten, or just have a great meal. They offer a lot of foods that are normally gluten free. They also have the option of gluten free hamburger buns, just be careful with what normally comes on the burger. They have dedicated fryers for the fries, you just have to tell them you want them gluten free. I get a grilled chicken breast and a side of gluten free bottomless fries; it depends on what server rings it up, but I can get my meal for around $6 if rung up properly. They do a great job accommodating any allergies their guests may have.
Everything was fine, just as with other Red Robins we've been to. The waitress was knowledgeable and ensured that our celiac daughter's food was prepared in a GF kitchen area, and everything was fine.
Server was great, didn’t ask a lot of questions but understood when I asked for gf bun and knew the sweet potato fries only had sea salt on them. Ordered the bacon cheeseburger on gf bun. Everything was great. No issues after. Would go back.
The waitress, hostess, and manager were all knowledgeable & helpful. They were all aware of celiac & assured us of the separate frier and precautions (ie changing gloves). The waitress went as far as telling us items that used to contain gluten & now are gf. Separate menu, good food, my celiac didn’t get sick.
The staff was knowledgeable. I had an issue and when my plate came out there was a French fried onion on my plate. As soon as I pointed it out the waitress said “oh no we have to remake your whole plate I will have them State a new burger now”. They apologized multiple times, brought me all new food, and comped my whole families meal (4 of us). They said they take allergies very seriously and they wanted to make it right. My food that I got the second round was great and didn’t make me sick!
I feel totally safe eating here...when I order gf buns, they usually ask if it’s an allergy or preference, and I feel that they take extra care when I let them know it’s an “allergy”. I’ve never gotten sick, and I’ve been quite often. They do have an online allergen menu, but it’s a bit buggy on mobile as of now. When I’ve had questions about sauces, they’ve been quick to help and find out.
J'ai eu un excellent service. Josh le gérant est venu m'expliquer les choix de menu (spécialité burger). Ils ont un back avec tous le nécessaire (outils de travail neufs) pour préparer un repas pour celiac. Frites dans huile séparée. Epices sg sur la table. Grill attitré a la cuisson sans gluten. Repas délicieux. J'y retournerais sans hésiter.
Asked for gluten free burger (with gf roll) and got a patty with nothing. No roll
Red Robin has an extensive gluten free & allergen list. Most of the hamburgers are gluten free including their chili and salsa burger. Red Robin also has a dedicated gluten free fryer and the French Fries are bottomless - probably the only reason I repeatedly dine at Red Robin. The staff is very knowledgeable and I’ve never had an issue eating at Red Robin. Highly recommend!!
Super nice, educated about gluten. Very good
The staff were outstanding....the service was absolutely top notch. The seperate GF menu is fantastic and the staff understood the importance of ensuring the food was GF. Also ticked the box for affordability. A great family restaurant that I would highly recommend. Well done Red Robin.
I am continually impressed with Red Robin’s commitment to accommodating various dietary needs, including Celiac. Their staff is super kind to document if your gf request is preference or allergy/autoimmune. They’ve recently made their fry seasoning totally gluten free, so I didn’t have to compromise my meal at all, aside from the gf bun. Life is good!
I love Red Robin! I have eaten here several times since being diagnosed with celiac disease. When mentioned to staff that I am unable to have gluten, they have been knowledgeable about menu items that are gluten free and seem to care that I am able to order safe options. They have a separate fryer for gluten free items, which is amazing when I’m craving French fries!
Took own burger bun (no egg) and able to get my 6 y/o with celiac and multiple food allergies a safely prepared cheeseburger (no bun) and her favorite steak fries (no seasoning). Thank goodness for this chain!!! Made her feel like one of the other kids in our group! Thanks Red Robin!!!
Completely unsafe! Do not waste your time. The hostess did not know what gluten free was the. I ordered the Cobb salad it came out with blue cheese, when I told the server it had blue cheese he said you need to tell me these things and the kitchen doesn't always know. STAY AWAY from this location
Double check everything. We told our server that we are both gluten-free. My husband ordered the Whiskey River BBQ burger without onion straws. Our server noted that and put in our order with an allergen alert. My husband ate nearly half of his burger before he noticed the kitchen had put a small pile of onion straws under the burger patty. The manager replaced the burger and comped it, but I'm very nervous about eating there again. Thankfully my husband only suffered an upset stomach from this error.
No matter what, I always get sick here. They have options for gluten free, but every time I’ve eaten here, I’ve gotten ill. We won’t ever go back.
Really wish I could write a better review of this place. Waitress was very accommodating, separate allergen menu, dedicated fryer for fries and GF bun for my burger. But I've eaten there twice in the last two years and can now say definitively I've gotten sick afrer both times. Maybe shared grill space for the burgers? Not sure but don't think I'll take the risk again.
Was hesitant to eat here after having a bad experience at a different burger place, but the server was kind and helped me with their allergy-free menu. I had a simple burger on a gluten-free bun, a handful of fries (dedicated fryer) and steamed broccoli. No symptoms in the following week.
Burgers are great for people with celiac
We never really ate here before my husband's celiac disgnosis but we gave it a try based on reviews saying it was fairly safe. My husband had a bad feeling but we stayed. He had a chili burger off the gf menu and fries with no seasoning. Before we were done eating he started getting a headache and stomach issues. The chain is commonly found so I was hoping for success, but we won't be going back.
Not safe for celiacs major cross-contamination! Manager has a very nonchalant attitude towards the issue! Manager was rude and condescending when I was explaining about cross-contamination is dangerous for celiacs. After eating got extremely bloated very sick before even left the resturant! Will never ever go back to this location for now on we will drive an hour to Cincinnati to go to the Red Robin in Kenwood or they are extremely careful and take good care of their customers and are super friendly!
A few years ago, I got sick here but in the last couple of years they’ve really improved a lot! The staff has been knowledgeable whenever I’ve had questions and I’ve not been sick. The meal choices are good and they have an interactive allergen menu online that is a great tool.
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 11 pm
11 am - 11 pm
11 am - 10 pm