Great for dining there, horrible if its take-out! When eating there, the manager brought out my food and explained how careful they'd been. I ordered take-out: order was wrong so I waited for them to fix it. Got home and my bun and fries were wrong.....
They have gf buns and fries cooked in a separate container. I always ask for the bun to be well toasted. They have always asked if it is an "allergy" or food preference. The staff told me if it is an "allergy" (celiac safe) that it is prepared on a different station. So far I have eaten here several times and have not had any issues. I usually eat simple grilled chicken and leave very satisfied. As usual, ask for the gf bun to be well toasted and it makes it better. People who don't eat gf don't know that toasting makes it tastier!
One of my favorite places to get a good burger and I can actually eat the fries.
Ordered the french onion soup which was on the gluten free menu (without the bread topping). I asked for no bread topping and they brought it out to me with it anyway. I kindly asked them to bring me a new one with no bread and made it clear I was severely allergic. They brought me a new one that appeared to have no bread. I started eating, took several bites and got to the bottom of the bowl only to realize they stuffed the bread at the bottom instead!! My mom was pissed and called the manager over and he was less than apologetic, even offered to bring me a THIRD bowl of soup but by then I was already feeling miserable and just wanted to leave. This was a few years ago so they may be better now but that was the last time I have ever eaten there. Very bad experience and missed a week of school because of being glutened from nothing but staff carelessness.
Delicious! The bun was really good and it didn't fall apart.
just visited and had a terribly hard gf bun. talked to the manager and he said it's the new buns they will be serving. I seriously could not chew the edges and the bun fell apart while eating it. I go to Red Robin to enjoy a burger on a bun. If this is the bun they offer I will not return.
They are awesome! I love the gluten free bun. We eat there often and have never had any problems.
Red Robin is terrific! They never run out of their gluten free hamburger buns and they're so nice and friendly.
very good gluten free bun. But you have to be Very clear that you want gluten free. Simply asking for gluten free burger, gluten free bun, gluten free fries and salad w/o crutons isn't clear enough. You may wind up with breaded fried jalapenos on your burger instead of fresh. Or worse, a regular bun.
They provide an iPad that is interactive to filter out or suggest modifications to meet allergens identified. I had the Marco Polo which is a grilled chicken sandwich but added a GF bun. Also have a dedicated fryer on request for GF fries. I'm celiac and no issues with cross contamination.
Dedicated fryer for gluten free fries - love them!
Ask for their GF menu and they'll give you an iPad that filters their menu by allergy (i.e. Gluten in my case). You can also do the same direct from their website. I am told if you say you are GF, they push a button in the kitchen that turns on a light to notify cooks that a GF meal has been ordered. They have a pretty decent GF bun for their burgers which make most of their menu doable. In my experience the wait staff has never been knowledgeable hence the 4 star but there is corporate push from the top which gives us these options and I am appreciative of that.
They used to be really great about cross-contamination, but seem to have gotten lax in recent years. I got horribly glutened tonight.
This place has not been celiac friendly in my experience. I have gone twice and both times I got glutened. I wasn’t sure after the first time, but when I experienced the same symptoms after the second time, I knew it was from here. I think the fries were okay since they used a separate fryer. It was probably the burger.
We have been able to eat here for a while now. It's our go-to for a burger. The bun is a good one and I like having vegetables and other options for side than just fries. When you ask for gf sweet potato fries they are really good but they don't have the seasoning the regular ones do so if you are transitioning you might be disappointed at first.
SWEET POTATO FRIES NOT GLUTEN FREE, FRIED IN SAME DEDICATED FRYER. SO OTHER FRIES NOT GF EITHER. READ PACKAGING. THEY HAVE WHEAT PRODUCT COATING. I have Gluten Ataxia. If exposed, it causes brain damage. I ate there several times and felt weird next day. Noticed balance slightly off. Thought I was tired. NOPE! Next time we went in I asked to see packaging for everything I ate. Their sweet potato fries are coated with the product out of Europe that falls under 20ppm, but is a wheat product. Never been back. Hate to think how much permanent damage they caused me. And Celiacs need to be careful, just cause you don't have symptoms doesn't mean that the low level inflammation won't lead to cancer per a prior Celiac Sprue President. FDA site says no product is allowed to be labeled as GF if it has a gluten containing ingredient. Though they haven't imposed regulations on restaurants yet.
Food was gluten free but that place is a hot mess! Can't even make a proper mojito & sweet potato fries & gluten bun were cold & to add insult to injury I was charged extra for both cold items! I won't go back again...wouldn't recommend this place at all..pricey & not worth it!
Red Robin has an extensive allergen menu. The staff will bring you an iPad where you select your allergens such as gluten, nuts, egg, milk, etc. Red Robin offers gluten free hamburgers on a gluten free bun, chili, and French fries, to name a few items. The French fries are cooked in a separate fryer and they are bottomless. It's heaven for someone with Celiac Disease. Staff is very knowledgeable about Celiac Disease to ensure no cross-contamination. Highly recommend Red Robin!
While the gluten free bun was good, the rest of the restaurant was a real disappointment. Service was awful. Lemonade tasted like water. Getting refills of drinks and fries was an arduous endeavor. Finally came after we got the bill. Food was cold. There was a 1.99 entertainment charge added to our bill. Restaurant was loud. Not returning here again.
They had a special digital menu that you can select your allergies and it offers menu items that are safe for you. The manager also came to speak to us and assure us that they would be extra careful with our orders. When he mentioned that their fries were GF I said that was not listed as safe on their menu. He personally went into the kitchen to ask the staff as well as brought the label out to us to check the ingredients ourselves. The staff and manager were excellent and my gluten free dairy free meal was fantastic!
Dedicated gluten free fryer for fries. We go there all the time and never get sick, I have celiac. Unfortunately they got rid of there old really good gf buns (used to be Udis) and replaced them with bad ones. They are still celiac friendly, but taste like cardboard. I suggest a salad or chicken wedgy, but the burgers are still good too.
I read some of the other reviews and not like my experience at all! They have awesome gluten free buns for their burgers (that in my opinion are the best gf rolls I've ever had) and a dedicated fryer for fries!! They give you an iPad and it tells you everything that can be made gf
I ate here a few weeks ago and I got glutened. It was so sad because everyone talks about how safe they are. 😞 I read that gluten free should come in a yellow basket... mine was served on a red plate. The server never notified the manager about my gluten allergy either.
my waitress was very informed about Celiac disease and absolutely made sure my food was made separately with fresh gloves. they are very good with all allergens.
This place was absolutely disgusting - greasy fast food. The burgers were so well done they were like hockey pucks. Although our server was extremely nice, he messed up our order several times. The burgers were so greasy and I'd such poor quality, I had a gallbladder attack the next day! The good news was that there didn't seem to be any gluten in my meal.
Staff are knowledgeable, the fries are safe if you ask for no seasoning, dedicated dryer. They do both gluten free buns, which are delish, chewy, sweet, soft, and not crumbly. As well as lettuce wraps. Sweet potato fries and broccoli are safe unlimited sides. iPad which tells you exactly which burgers are safe. I'm gluten free, and my husband is celiac, and we have never been poisoned!
Again Red Robin the best burgers ever. We traveled to Florida, California and all over. The waitress's was very nice and we enjoyed our visit. The sweet potato fries are GF and delicious also. The cheesecake is the best ever.
had a great burger, and the server was well versed. fries without the seasoning was sent. Only thing that stinks is I didn't remind her when I wanted a fry refill to bring gluten free and they were not. Family are them and she brought me my own a few minutes later :)
Gluten free bun tasted so good! Staff was very friendly and knowledgeable:)
Well, I am a Hugh RR fan, but today it's a different story. I just ordered a tavern burger on a GF bun, no sauce with provolone cheese and it came out with American cheese. So they put in a rush order and I got my burger but I think they used the same bun cause it was hard now. I ordered a house margarita and was drinking it when a different waitress came over with a new margarita and said that the one I was drinking didn't look like a house margarita so she swapped them out. Crazy shit has been happening at this RR.
Experience started off good - I informed our server of a gluten allergy and she brought me over an interactive allergen menu on an iPad, so I could see what my options were. I got the turkey burger on a GF bun, it was pretty good! They have a dedicated fryer, but at one point our server brought more fries and couldn't remember if they were made in the dedicated fryer or regular one. I didn't eat them. Ended up getting sick later that night so I'm not sure if they're educated on cross contamination. Pretty disappointing
My Fiance and I often would go to Red Robin as a date night, even before we figured out it was gluten that was making me sick. For about a year and a half it was one of my safe restaurants. However, recently I have not been to happy, from the one day there was hair in my fries as well as Macaroni on the bottom of my gluten free bun, to the day where everything seemed fine but I got super sick.
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