Not safe for celiacs major cross-contamination! Manager has a very nonchalant attitude towards the issue! Manager was rude and condescending when I was explaining about cross-contamination is dangerous for celiacs. After eating got extremely bloated very sick before even left the resturant! Will never ever go back to this location for now on we will drive an hour to Cincinnati to go to the Red Robin in Kenwood or they are extremely careful and take good care of their customers and are super friendly!
They provide an iPad that is interactive to filter out or suggest modifications to meet allergens identified. I had the Marco Polo which is a grilled chicken sandwich but added a GF bun. Also have a dedicated fryer on request for GF fries. I'm celiac and no issues with cross contamination.
It's definitely one of my favorite gluten free restaurants they have a very good bun but if you get the fries don't use the seasoning
I can eat here safely, just not enjoyably. You can order a bun but since it isn't warmed or toasted/grilled I prefer without. You need to look up the menu on your phone or a provided iPad and it is a little difficult to maneuver. I don't care for the hamburgers without a regular bun.
doesn't know that wheat is gluten.
It was wonderful to have options and a gluten-free bun but the GF menu is only on-line and it was time consuming looking up every item individually on different links. I missed a lot of conversation while researching my meal options. I would have preferred to be handed a menu that lists the burgers, cheese, sauces etc. in one place rather than fiddling with my phone. You also have to be careful because while 'cheeseburger' was on the GF list, the waitress, knowing I was Celiac, offered me choices of cheese including blue cheese. I then asked her to wait while I found the 'cheese' section of the website (which was a separate link than the cheeseburgers) only to find that blue cheese is not gluten free. I would recommend careful pre-planning before you go, but I do appreciate that I can have a cheeseburger & fries like a normal person here. They are making a great effort, but I'd really like the convenience of having a menu like everyone else.
Service is horrible & no one seems to know what the difference between wheat & gluten is. Will never go back!
Had previously rated them well, but they've decided to eliminate printed menus for GF items at all RR.
Best GF-friendly chain restaurant in the area. Good sized gluten-free menu, and the hamburgers on GF buns are excellent! Fries are cooked in a separate, GF-certified fryer.
Very knowledgeable staff. Good gluten free menu.
Absolutely delicious!!! The wait staff is very knowledgable! The GF buns and fries are wonderful!!! I'm so thrilled!! :)
Knowlegable staff. GF bun is good. Good food prep and quality.
Gluten free buns and a separate frier for the fries. I can have fries again!!!!! All the staff is super knowledgable about gf options.
I love these burgers. I usually get them wrapped in lettuce and that makes them very messy. The gluten free bun is pretty good, though. The only thing I don't like about their GF menu is that it is basically just a bright yellow binder that screams "I have an allergy!" The food has always been excellent so I guess I can't complain too much.
Outstanding food and extremely knowledgable staff. Fourth Red Robin I have been to in as many locations & every single one has been top notch. Not only great GF practices but great service & food!
The manager came to the table to explain the options and communicated with the kitchen. Good GF practices.
My brother and I have never had a gluten reaction at this Red Robin’s. The fries are prepared in a separate fryer, are seasoning free, and are marked GF. Each time we go, the manager gives us a specific menu and usually delivers the food themselves. GF buns are available, and the food is customizable depending on what your dietary needs are. I’m impressed each time I go (except that one time when they were having a bad day). I recommend this establishment, and so does my brother.
Waiter was nice and took extra steps to make sure my burger and meal was GF. I had the option for either lettuce wrap or gluten free bun. I went for the bun and it really tasted good, i was happy with choice this time. Staff was very nice and put me at ease to enjoy entire dinner with friends without worrying about time when i returned home. I like the ability to have a tablet to look at entire menu and how to tweak almost anything to be able to enjoy when out eating with friends.
My son ordered a burger with a gf bun. Went well enough. Their fries are also made in a dedicated fryer. The server knew enough to give us a significant amount of confidence.
Excellent menu with many options. You do need to download the app but at least it gives you choices.
It's a gamble here. We've eaten successfully many times and my daughter enjoys the fries from the separate fryer. She always gets a hamburger on a gf bun. A few times, the bun has arrived overcooked/hard. She has gotten sick one time from eating here so it's difficult to rate great because there still is a risk.
I am a very sensitive Celiac and make that known when I eat out. I have tried Red Robin several times here ordering a burger and then 3 different times a Cobb salad minus the blue cheese crumbles and bread and minus the olives. Every time I have a reaction. Staff is friendly but there has to be a cross contamination somewhere.
This location has really improved. Their vegan burger is now made in house (no longer Boca Brand) and is gf. Also their chips, salsa and guacamole appetizer can be fried in dedicated fryer and would be gf too. Their gf buns are delicious. We order boxes of them often because it gives you 24 buns and is only $14 instead of $2 a piece when ordered separately and they last 30 days!
Ate here with another party who chose this restaurant. I was nervous after seeing the reviews but my waitress was knowledgeable and what she didn’t know she went and asked. I asked about a special seasonal burger which seemed safe but since it was listed for sure the manager thought to be safe not to get it which was a bummer cause it looked good. I stayed with a simple bacon cheeseburger and sweet potato fries ( all fries and chips are in a dedicated fryer so safe for celiac) which was good. The bun seemed a little soggy on the bottom. I don’t know if it was frozen and then microwaved or what. I would ask next time about how fresh they were. I had no bloating or other ill effects after.
If you only want a burger with no bun and no sides, this is your place.
Only been here once since diagnosis and had a good experience. Their GF menu is very detailed, but you have to ask for it. GF buns we're good, and it was nice to find a place where I could eat the fries as they have a dedicated fryer if you ask. Did not get sick.
EDITED AFTER A TERRIBLE EXPERIENCE - My daughter became violently ill while still eating. We found onion rings in the basket of “gluten free” fries. Very cautious and “allergy aware”. One child has celiac disease and another is severely allergic to tree nuts and shellfish. Both were able to eat safe, delicious food here. Dedicated fryer for allergies, toasted bun separately, etc.
The staff was rude and a manager compared my celiac to her daughters... and then purposely contaminated the sweet potato fries with onion rings after we already let her know our “gluten free appetizer had onion rings in the chips. We didn’t tell her wanting free food. I reported to let her know that it was unacceptable. She acted like an abusive bully and yelled at my boyfriend when he explained for the second time what happened.
Something got me here. Not sure if it was the burger or the fries. Another thought is that, I am no longer used to greasy foods...maybe that was it. The burger and fries tasted great, so it is a little disappointing to me that I got sick. It wasn't MAJOR cross contamination, but enough that I was in for the night after eating here. The waitstaff was pleasant, and said all the right things. My lunch was brought on a special plate, and handled separate. I spent the week in Michigan, and this was the only place I got sick.
I had a nice experience here. Friendly staff helped me Navigate the “tablet” for allergen orders. Got a burger and fries. Bun was ok. As gluten free buns go it was better then most . It didn’t fall apart and crumble as some others do. Thank you for a nice sick free experience.
They seemed knowledgeable and I ordered the salmon but somehow still got sick afterwards.
Food tasted good. Drinks were good. NOT celiac friendly. I got very sick twice from eating here.
Waitress didn't know anything about gluten free and the manager wouldn't even come out to the table to explain to me why their ranch isn't gf! On the website/ tablet they gave me to use said a numerous amount of sauces we're gf but when I asked they couldn't tell me anything
I recently discovered Red Robin’s gluten free menu on a trip to Florida and have since tried them in several locations. Great gluten free bun, and many other menu options. The knowledgeable staff made me feel so much better about eating here safely. I am highly sensitive and have not had an adverse reaction at this restaurant. The buns taste so real that I was concerned that they gave me a regular bun. Great food and many options. I highly recommend eating here.
Red Robin is a great place for those looking to avoid gluten, or just have a great meal. They offer a lot of foods that are normally gluten free. They also have the option of gluten free hamburger buns, just be careful with what normally comes on the burger. They have dedicated fryers for the fries, you just have to tell them you want them gluten free. I get a grilled chicken breast and a side of gluten free bottomless fries; it depends on what server rings it up, but I can get my meal for around $6 if rung up properly. They do a great job accommodating any allergies their guests may have.
Everything was fine, just as with other Red Robins we've been to. The waitress was knowledgeable and ensured that our celiac daughter's food was prepared in a GF kitchen area, and everything was fine.
Server was great, didn’t ask a lot of questions but understood when I asked for gf bun and knew the sweet potato fries only had sea salt on them. Ordered the bacon cheeseburger on gf bun. Everything was great. No issues after. Would go back.
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