Will never eat here again. Used to come here regularly for years because my daughter loved it. Made my server aware of needing to be gluten free/allergen free (ordered my veggie burger in a lettuce wrap) and was brought out on a bun. Sent it back and then received what I was assured were non-allergen fries. When I called my server back to double check because they had all the same seasonings as the regular ones, she claimed she wasn't sure. The manager was rude and clearly had no knowledge of the serious health issues that can arise from ingesting gluten or other food allergies. Walked out, food untouched. Called HQ to file an official complaint. The DM called me back and apologized for the lack of training their company goes through in this regard. Real nice. Use caution when eating here.
Best bun I've found in a restaurant. I travel here all the time. Severs always know what they are talking about and are super attentive. And super cheap!!!
Awesome GF buns! Also Unlimited GF fries!
Agree with frhorn's review. Even after speaking with 3 different people including a manager my sister ended up getting cross contaminated and I had to send my burger back. We try to avoid going at busy times but we were assured that the kitchen was plenty staffed and they would be able to accommodate us.
During a recent visit I was served fried onions (non-gf) on my gf meal. When I pointed it out to the server they were unsure what the problem was. Staff is not well trained.
Dedicated gluten free and celiac friendly kitchen, now with iPads as allergen menus that lists all ingredients you would have to replace (if possible) for any menu item. Knowledgeable and attentive staff for multiple visits in my experience.
Hit or Miss- when they are attentive, it's spot on- dedicated gf fryer, variety of menu options, etc...when they aren't, it's a gluten nightmare- however, it is usually safe...nine times out of ten, you will get a safe and good meal but...I have been glutened and for us celiacs, one time is once too many...
My daughter loves this place and until recently I was happy with them. They have done away with the paper gluten free menu and you now need a smart phone to access the online menu. This menu is NOT user friendly. The kitchen manager and VP of Operations did not know how to manage thru it. Very disappointing.
Gluten free menu is really just an allergen menu of safe choices for all of the top 8 allergens, including wheat and gluten together. They have a dedicated fryer for French fries, and the burgers are grilled separately from the buns.
They can make you a burger using lettuce as the "bun," and it's excellent!
My son ordered gluten free nachos and a piece of pasta was on the nachos. He didn’t eat that, but got very sick from being glutened. I called back to talk to a manager and the manager assured me they were very careful...not this time!
Update 30 Sept 3018 — when I noticed the food was not speared by the typical stick signifying the order was prepared gluten-free, I asked if the food was gluten-free. The server condescendingly replied “you want a purple stick? I can get you a purple stick”. Without checking with anyone, server insisted food was gluten-free.
The waitress was very aware of the seriousness of having celiac and ensured that our food was handled properly. She also told us that they have an entirely gluten free prep area in the kitchen and separate dedicated fryer for the fries. Great experience, courteous wait staff and happy tummy’s for the 3 Celiacs in our house.
Love that they have a dedicated fryer! I have eaten here a few times now and never had a problem and staff I have had seems knowledgeable. I do find their iPad allergy menu hard to use, scrolling between options, and the last time there were greasy fingerprints all over it.
One of my favorite gluten free burgers I have had! Wonderful! People are always super nice about my Celiac’s and if you just tell them it’s an allergy. they are always super careful. Never have had an issue.
This restaurant may be okay if you have a gluten intolerance but both my son and I are Celiac and ate there last night. He had a beef burger with bacon on a gluten-free bun and gluten free fries in a designated fryer. I had a simple grilled chicken burger on a gluten-free bun and a side salad. Both of us had a reaction this morning, typical of gluten cross-contamination. Do not recommend eating here if you have Celiac disease.
We ate here for lunch today. Daughter had gluten free bun. Was pretty good. I had burger wrapped in lettuce-no bun and they do have designated fryers-you just have to get fries without seasoning. Waitress was knowledgeable and helpful. Good experience
Always good gluten free food. We eat here at least once a month and 3/4 of us are Celiac. We order out and dine in and have always had great results. I so always remind them which menu items need to be gf at the end of our order as a recap. Sometimes takes a while to get food during dine in, but it is a super busy, super popular chain... The customer service is sometimes off, and they can't seem to agree on how to best present their gluten free menu. Used to print it, then was on an online order machine thing, then on a tablet, now I'm told I have to pull it up on my phone myself... The inconsistentcy is annoying, but the fries and lettuce wrapped CA chicken burger make up for it. My son loves the gf bun on his hamburgers.
Just an advisory, I was going to eat here after seeing the positive reviews and having good experience at other Red Robin locations. But there must have been something going on in the kitchen tonight, because when I showed up, there was a huge wait. The to-go orders that were being picked up were completely wrong, according to the to-go customers. That comprised my trust this particular night, so I left without eating.
The staff is usually very good about asking if it’s an allergy or preference. They have a really easy to use allergen guide online and will bring you a tablet to use in the restaurant.
Since going gf free, we have been thrilled to find many places offering gf buns for hamburgers, That being said, most are clearly not as good as regular. Only 2 have stood out: Cooper's Hawk in Annapolis (they bake their own) and nor, Red Robin. It was so delicious I had to check to make sure it was not gluten. (like Glory Days, the food is served with a colored marker to assure that it is gf) Our waitress was informative, the food was terrific, and we are 2 days out with no issues. We loved the burger, the plank style fries were crispy outside, creamy inside and the cole slaw fresh and yummy. We will be back and next time we will try a milk shake!!!
I had a wonderful experience! I had a GF bun with my burger. Very fresh and tasty! Endless fries in a GF fryer. Our waiter was super sweet too.
This is my first time actually reviewing and not just reading other reviews. This place is so great I have to add my two cents. Super knowledgeable, super understanding, and super, super safe!!! EDIT: This has been our go to place for two years. The last time we went we ordered the same thing we always order and both my celiac twins got violently ill. I called and the manager confirmed everything we ordered should have been safe. The unknown is the worst part because now we can’t go back since we don’t know what happened. It’s so sad.
As one of the first restaurants to offer GF bread, we’ve found Red Robin increasingly difficult - or maybe just this location? No help with what is GF; my WiFi has issues in the restaurant making it hard to look up the options; even if it will connect, the seasonal burgers are never updated to the app that we’ve been able to tell. Tonight I ordered the Grand Brie for $14.99 plus an extra $2 for a GF bun. I was so disappointed. The burger was brought to me, and I had to check to see why there was a pat of butter on my burger. It wasn’t butter. THAT was the Brie! The server came to ask if everything was delicious. I avoided eye contact, so she sent a manager. I opened the burger, and the manager proceeded to look and ask what specifically I was disappointed with. The amount of cheese? The burger? She offered a new one, but the appropriate response would be, “Oh, wow. We really feel short of the mark on that one. Let me get you another!” To their credit, the server was super sweet, and they comped my meal. Still, the food here continues to struggle on the GF spectrum compared to other places in terms of menu option being accessible, taste and quality of the GF buns, and price.
They have dedicated frier for fries and gluten free buns The seasoning for the fries says gluten free on the container It was wonderful I have celiac and its been a long time since I have been able to have a fun and fries at the same restraunt!! wooo hoo
Red Robin is one of two restaurants that we seek out in cities we are visiting. All of the wait staff have been very knowledgeable and we have never been glutened. They have a very limited selection of burgers that can be prepared gluten-free so hope over time they add to their repertoire of burgers.
Horrible!!! Not celiac friendly at all!!! The waitress assured me everything was gluten free, the manager came out and made sure of my order. They still sent out a wheat bun!!!!!!! Terrible- don’t trust them. The only reason they got one star is because I couldn’t post it without putting one star.
I always get a burger on a GF bun and GF sweet potato fries! It’s delicious and I never get sick!
We usually have a great time at Red Robin - not at this one on the corner of Robson and Thurlow Streets in Vancouver, BC. Our gluten free orders came on gluten free buns, but had other gluten containing ingredients on the sandwiches, despite the emphasis we put on the importance of keeping the food safe. If it wasn’t for a vigilant eye, two of our party would have been incredibly sick. The service otherwise was not great either. Drinks left empty for long periods. Other inaccuracies in the order. A horrible experience.
Great food. Knowledgeable waitress. GF menu with many options. Designated cooking station. One cook to handle all allergen foods and another cook to handle all other foods. Well worth the visit. I eat at a R.R. In Augusta and was very impressed. Came here, same dedication. Thank you Red Robin.
Never had any issues here and we go a lot. Love the dedicated fries fryer, don’t forget the fries seasoning, delicious!
Staff helpful and knowledgeable of Celiacs. Food good. Price good. GF menu. The menu says grilled burgers my have cross-contamination. When I asked the waitress about it she reassured me they are not cross-contaminated as they have changed the way the burgers are grilled. It was nice to eat a familiar meal with no worries.
So delicious! Server was very knowledgeable and reinsured me she would let the kitchen know it was an allergy. The bun was good too!
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Red Robin has gluten free buns for their burgers. Many locations also have dedicated fryers for gluten free fries. Please verify with your server.