Will never eat here again. Used to come here regularly for years because my daughter loved it. Made my server aware of needing to be gluten free/allergen free (ordered my veggie burger in a lettuce wrap) and was brought out on a bun. Sent it back and then received what I was assured were non-allergen fries. When I called my server back to double check because they had all the same seasonings as the regular ones, she claimed she wasn't sure. The manager was rude and clearly had no knowledge of the serious health issues that can arise from ingesting gluten or other food allergies. Walked out, food untouched. Called HQ to file an official complaint. The DM called me back and apologized for the lack of training their company goes through in this regard. Real nice. Use caution when eating here.
Best bun I've found in a restaurant. I travel here all the time. Severs always know what they are talking about and are super attentive. And super cheap!!!
Awesome GF buns! Also Unlimited GF fries!
Agree with frhorn's review. Even after speaking with 3 different people including a manager my sister ended up getting cross contaminated and I had to send my burger back. We try to avoid going at busy times but we were assured that the kitchen was plenty staffed and they would be able to accommodate us.
During a recent visit I was served fried onions (non-gf) on my gf meal. When I pointed it out to the server they were unsure what the problem was. Staff is not well trained.
Dedicated gluten free and celiac friendly kitchen, now with iPads as allergen menus that lists all ingredients you would have to replace (if possible) for any menu item. Knowledgeable and attentive staff for multiple visits in my experience.
Hit or Miss- when they are attentive, it's spot on- dedicated gf fryer, variety of menu options, etc...when they aren't, it's a gluten nightmare- however, it is usually safe...nine times out of ten, you will get a safe and good meal but...I have been glutened and for us celiacs, one time is once too many...
My daughter loves this place and until recently I was happy with them. They have done away with the paper gluten free menu and you now need a smart phone to access the online menu. This menu is NOT user friendly. The kitchen manager and VP of Operations did not know how to manage thru it. Very disappointing.
Gluten free menu is really just an allergen menu of safe choices for all of the top 8 allergens, including wheat and gluten together. They have a dedicated fryer for French fries, and the burgers are grilled separately from the buns.
They can make you a burger using lettuce as the "bun," and it's excellent!
Very nice! Gave me an ipad to see the gluten free menu. Happy they offered gluten free buns, so I could get burgers and chicken sandwiches. Fries are dedicated too. I was afraid of being glutened since its a busy place but I was pleasantly surprised how careful they were.
They dropped breaded food in my fries. The manager just shrugged it off and said it happens sometimes. We’ll never eat at another Red Robin Items are not marked gluten free. They have a gluten free bun but it's not good. I got a cheeseburger, no bun, and I couldn't have the sauce. French fries are supposed to be in a dedicated fryer. You need to ask for no salt fries. You also need to ask for the kitchen to have an allergy alert. The waiter said everything on the menu was gluten free. Uh, no. They have breaded items and teriyaki. I was going to skip eating jut then he said he would give the kitchen an allergy alert. So everything I ordered would have anything with gluten left off like sauce. The burger and fries were good. But not $12 good. Theyre overpriced and don't live up to it. I mean decent cheeseburger but no toppigs, no sauce, and ok fris for $12? If we weren't tired from a long day, I'd just have everyone over to my place for a good burger and ok fries. lol
Restaurant uses a tablet to allow diners to indicate their allergens and display menu items that do no contain those allergens. This has always worked well for me. However, when I said "no gluten", the french fries came up as a viable option. But, when I also specified "no wheat", the fries disappeared from the list of safe choices. Our server was also confused and checked with the chef who confirmed the french fries were cooked in a separate frier and were, indeed, gluten free.
Red Robin is a go to for our celiac 9 year old but the last two visits to this location have been less than stellar. Lots of confusion and both of his items had to be remade. No outward concern by the manager, just a shoulder shrug. No obvious CC and he didn’t get sick but be on your toes and make sure what you order is what you receive
While the St. Matthews and Brownsboro Road locations are typically great, the Clarksville location has been absolutely terrible the six times that I've tried eating there. It might as well not even exist as a gf option, which is a shame since it's the only Indiana location near Louisville.
Went here with my family members who are gluten-intolerant. They had the gluten-free buns, not sick. I had the Caesar salad, just make sure to ask for no croutons. Also don’t forget to specify if you are celiac/intolerant, they are sure to be more careful that way.
Ordered hamburgers with gluten free buns and we were very clear with the server that we had gluten allergy. One order came out with a non gluten free bun, which they corrected. 10 minutes after eating, my son’s stomach began to hurt. 30 minutes later my son and I both had diarrhea. I would not recommend eating here if you are celiac positive.
The waitress was really nice and the food was really good but I still got sick. I got French fries and a lettuce wrapped burger. They claimed to have had a dedicated fryer but with how quickly I got sick and all this bloating tells me that they weren’t very careful when they brought out my food. I went to a Red Robin in Roseville and didn’t get sick but they also had my plate marked with a gluten free marker and this one didn’t. I just don’t think they took proper preparations with my food here. I wouldn’t go here if you are celiac.
This is our second time coming to this particular Red Robin and we’re happy with how they handle GF. The manager will come and talk to you etc. Unlike the Red Robin in the Palisades Mall in West Nyack, the service is good and you don’t have to worry that your order is going to come out wrong. It’s only about 15 minutes from the Palisades Mall, so it’s an easy decision to come here.
Great GF options, even a GF bun or lettuce wrap Just ask them to tinfoil wrap your burger and ask for gluten free fries or any other side. Staff is very knowledgeable no worries of cross contamination here
GF fries and a burger makes this a favorite place. I've been here lots of times and on rare occasion I can tell there is cross contamination. They are usually great. Do yourself a favor and don't just order GF burger and fries (they have a dedicated frier BTW)...tell them it's an allergy and then they'll be more careful. Fry seasoning on the table is awesome and now marked as GF!
I have been going here for years, over 20 times. Always great food with gluten free buns and French fries. Check out the web site or app for a full gluten free menu. The only mistake they have made is to once use a non gluten free bun. Fortunately, the gluten bun has seeds on it and the gluten free one does not, so it is easy to spot the error.
I have eaten at this location and others many times. Never a problem. Staff sensitive and aware of celiac disease. Menu has decent size of gluten free choices. Red Robin is the only restaurant where I’m not constantly thinking if there was cross contamination.
Gluten free bun or lettuce wrap burgers are great for people with celiac - never been sick! Even dedicated fryer for fries.
If you have celiac you are taking a serious risk eating here. A year ago my daughter found an onion ring piece in her “gluten free” sweet potato fries. The manager had a long explanation about how they had found a way to take gluten out of onion rings as long as they were fried in the gluten free fryer. We avoided the restaurant We both got sick that day. We went back after that manager left and had a very pleasant experience. So we went back on Black Friday. After waiting an hour to get drinks, the server slung a basket of fries on the table. When I asked if they were gluten free he sat all fries are. Before eating them we spoke to the manager who offered some lame excuse about not having enough oil to start the day and having to combine the oil in the gluten free fryer that day. His story made no sense so we left without eating and had a vey satisfying meal at MooYah.
Sorry red robin you get a one. A one you might ask...even though we have a gluten free hamburger bun and a dedicated fryer. Well first your gf buns are always hard. Somebody always leaves them in the microwave or something too long. Sorry but thats on yall. The other one is I got some fries when my son and I visited. They tasted like fish. Then when I mentioned it to the server, he said rather unalarmed, "well somebody must have taken the basket from the other fryer and used it" Cue my i cant believe he just said that the way he did face...wow! This place used to be my go to place for burgers...not anymore! I just go to in n out or if i have extra money go to five guys. Then i take the food home and grill my own gf bun.
This location has given us incorrect orders the last 3 times we’ve been there. And each time the order has come out wrong more than once. We’ve spoken to the GM, have called corporate multiple times and been told they would increase awareness training, but advised to only order through a manager. This used to be a safe place to get a burger and fries, but no longer have trust in this location.
Told the staff multiple times i had celiac disease and need everything gluten free. Got violently ill there today. Our food came out late and waitress even admitted that the chefs get annoyed having to make gluten free things so he obviously did not care or take any precautions. Told the manager how ill I was and all he did was ask if I wanted any food for the ride home.
Changed management (not for the better), menu changed, staff changed is not knowledgeable about gluten let alone celiac, items naturally containing gluten are listed on gluten free menu. Red Robin seasoning states gf on bottle which is on the table, but you are told you can’t have it because it isn’t gluten free, not sure which is accurate. Was asked if cheddar cheese contained gluten by server. Minimal, if any vegetarian options, NONE are gluten free. Highly recommend NOT going here. Miss the old Red Robin.
The hostess has no idea if they had a GF menu, but once I talked to our sever she had a manager come out with their allergen menu (which is in an iPad, which is kind of cool). Had the spinach dip and Cobb salad - no ill effects.
Staff was knowledgeable about allergy/Celiac. Eaten there multiple times without a reaction
Always good service, knowledgeable about celiacs and have a separate fryer for fries
I normally love Red Robin restaurants but this particular one is bad. Tasteless food. Dirty bathrooms with zero toilet paper and no one seems to care about anything there. I’m afraid of their care in avoiding gluten. I’m worried about how this meal is going to turn out for me. I recommend not going to this particular one.
Since being diagnosed with celiac we have gone to this particular Red Robin's 3 times, first time was great, no issues. Last two times we talked with our waitress, very knowledgeable and helpful yet my daughter's ceasar salad marked gluten free showed with toast sitting right on top. Last time my GF burger, I commented to my wife it was the best gf bun I've ever had, was NOT gf, was sick for days. No longer will I trust this resteraunt to do their part to get it right.
Stopped in for lunch. Great gluten free bun on a bacon cheese burger with gluten free fries. Perfectly cooked and they made sure my soda and fries stayed topped up.
After speaking with the management it was made very clear that they take food allergies seriously. However, the only way to make sure your food is prepared properly is to ask for the allergen menu, and reiterate to the waitstaff the issue the issue that you have.
Ordered an avo-cobb-o salad. No cheese, no toast. Came out with both. Sent it back and it was returned “remade” but with the toast crumbs still visible. Not sure if that was a management decision or kitchen staff, but either way you can’t trust food there celiac or not.
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Red Robin has gluten free buns for their burgers. Many locations also have dedicated fryers for gluten free fries. Please verify with your server.