Will never eat here again. Used to come here regularly for years because my daughter loved it. Made my server aware of needing to be gluten free/allergen free (ordered my veggie burger in a lettuce wrap) and was brought out on a bun. Sent it back and then received what I was assured were non-allergen fries. When I called my server back to double check because they had all the same seasonings as the regular ones, she claimed she wasn't sure. The manager was rude and clearly had no knowledge of the serious health issues that can arise from ingesting gluten or other food allergies. Walked out, food untouched. Called HQ to file an official complaint. The DM called me back and apologized for the lack of training their company goes through in this regard. Real nice. Use caution when eating here.
Best bun I've found in a restaurant. I travel here all the time. Severs always know what they are talking about and are super attentive. And super cheap!!!
Awesome GF buns! Also Unlimited GF fries!
Agree with frhorn's review. Even after speaking with 3 different people including a manager my sister ended up getting cross contaminated and I had to send my burger back. We try to avoid going at busy times but we were assured that the kitchen was plenty staffed and they would be able to accommodate us.
During a recent visit I was served fried onions (non-gf) on my gf meal. When I pointed it out to the server they were unsure what the problem was. Staff is not well trained.
Dedicated gluten free and celiac friendly kitchen, now with iPads as allergen menus that lists all ingredients you would have to replace (if possible) for any menu item. Knowledgeable and attentive staff for multiple visits in my experience.
Hit or Miss- when they are attentive, it's spot on- dedicated gf fryer, variety of menu options, etc...when they aren't, it's a gluten nightmare- however, it is usually safe...nine times out of ten, you will get a safe and good meal but...I have been glutened and for us celiacs, one time is once too many...
My daughter loves this place and until recently I was happy with them. They have done away with the paper gluten free menu and you now need a smart phone to access the online menu. This menu is NOT user friendly. The kitchen manager and VP of Operations did not know how to manage thru it. Very disappointing.
Gluten free menu is really just an allergen menu of safe choices for all of the top 8 allergens, including wheat and gluten together. They have a dedicated fryer for French fries, and the burgers are grilled separately from the buns.
They can make you a burger using lettuce as the "bun," and it's excellent!
When I'm traveling where there is a Red Robin I have to eat there. Their burgers are consistently good at the many locations I've visited. This one had slow service and wasn't very clean but food was delicious as usual. Their gluten free buns are great.
Read their website on sources of their food. says they cannot guarantee if their suppliers change their ingredients without notice. Not reliable for celiacs.
They offered us an electronic menu that made allergen info easy.
Really helpful servers, give you an iPad where you check off things you cannot have, then you can see a real menu, I had the Ensenada Chicken prepared gluten free and it was very good. As a business traveler I typically go to chain restaurants for consistency.
They have an app that allows you to eliminate allergies from the menu. Then it shows items you can have and lists if there are sauces, ingredients, etc., that you can't have in that meal. They wrapped my chicken sandwich in lettuce like it was a bun and it was delicious.
If you have Celiac Disease this is not a safe place for you. The chance of cross contamination is too high. So disappointed in the service I had last time I was here which was on my birthday. I carefully explained to the waitress that I had Celiac Disease and I double checked that they did their very best to keep things separate. When she brought out my fries after I took one bite I realized they were not gluten free because they were covered in seasoning( he gf fries always come out plain) I told her that they were not gf and that I would need new fries. Instead of just apologizing and starting a new batch she fought me on the issue for a good 3 minutes telling me that she knew they were gluten free. But finally she said she would start a new batch. Well she never did bring it out. Not the birthday dinner I was hoping for. Not to mention I spent the rest of my birthday on the couch or in the bathroom.
Good food, I had the California chicken sandwich on a gluten free bun. The bun did not fall apart, which is a plus. Our server was great, he showed me the iPad with the allergy list where I was able to check off gluten and dairy and soy. It pulled up foods that I could have while avoiding those allergens. It showed me the food item and what would be eliminated or what substations could be made. After leaving the restaurant I started feeling like I do when I eat gluten. I won't be surprised if I vomit later today or get extremely constipated. DO NOT EAT HERE IF YOU HAVE CELIAC!
Ate here for the first time since being celiac. Heather was my server and she was great. She brought over an iPad and pulled up the gluten allergen menu which pulled up everything I could eat and what to remove to make it safe for consumption. It also showed options such as lettuce wrap or gf bun. She explained there is a separate fryer for the fries. My meal came out clearly marked with colored toothpicks. I look forward to a return trip. Update July 2017: Red Robin gets it. Their buns are one of the few GF I will actually waste my calories on. Their gf fries are put in the oven and are so good. Great family option.
Just found out all the oil gets filtered by the same filtering machine. So the oil used to fry gluten free fries and then the oil used for onion rings go through the same machine. So there is no way to avoid cross contamination once the filtered oil gets put back in the vat. The burgers are tasty though
Glad they changed things so I can have a burger and fries!
Great gluten free buns for burgers! If you ask for the gluten free menu they bring you an iPad. I'd say they have more options than some.
I have celiac disease. I have been here several times--GF bun is amazing and food is so good I kept trying--but I get sick every single time. Once I found a crouton at the bottom of my salad dressing cup. The employees need better allergen/celiac safe education. The food is so good but I will never go back to this Red Robin and I'm very leery of other Red Robins now!
Don't have a dedicated fryer. There a few choices for protein and veggies, but until my little celiacs can partake in the bottomless fries, we won't likely return.
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