They have an allergy menu, but I got sick
Really helpful servers, give you an iPad where you check off things you cannot have, then you can see a real menu, I had the Ensenada Chicken prepared gluten free and it was very good. As a business traveler I typically go to chain restaurants for consistency.
Loved my visit to this location. I felt the waiter was very knowledgable and attentive when I asked for gluten free fries and made sure I had a fresh batch.
I usually tell the host I am Gluten Free and they try and give me a good waiter/waitress who knows what to do with those who are GF.
if you're in the mood for a regular old burger and fries its ok. I have not got sick, but feel they could offer more choices.
Good food and great service, the manger was dedicated to providing the best service possible for allergy concerns.
This is one if my favorite places to eat because I can get a tasty hamburger WITH a GF bun that isn't hard as a rock, and it tastes good!!! Manager usually takes my order separately, and brings it out separately and in a different colored basket to signal to all waiters that it is a food allergy dish.
Great! Manager brought out gluten free menu and explained everything. Took the order and brought the meal while waitress was by her side. Gluten Free bun good as well. Definitely will go back. Also used different colored trays. Manager also gave suggestion of option for fry sauce that had gluten. Being diagnosed with CD only 2 weeks ago it was nice to feel confident in the food served.
they take all food allergies seriously. tell the server about allergies. manager over sees order from start to finish. they have separate fryers for gluten free fries. gluten free buns. very impressed. have eaten there gluten free several times with the same care and concern. they even have gluten free beer. they are working on gf desserts and appatizers. highly recommend.
Had a great experience. The staff went out of their way to make sure I got what I needed. The hamburger bun is the best GF bread I've had dining out.
The staff at this location is excellent. They are always very careful after I tell them I can't have gluten due to Celiac Disease. I normally order their chicken sandwich on a gf bun with fries (they are cooked in a separate frier) and it is delicious! I eat there all the time and haven't had any reactions.
I was given a dirty spoon with unidentified food on it from a previous customer IN my root beer float. My fiancé got sick from that. I don’t know if it was gluten sick or food poisoning sick. Their bathrooms reek of vomit. There are vomit puddles outside their door. I don’t trust that their food is safe. I won’t be back.
I eat here a couple times a month, always tell the server I️ have to eat GF, and have never been glutened here. I like the choice of GF sides, from fries and sweet potato fries to veggies and cole slaw. The burgers are tasty, with an option to lettuce wrap or get in a Udi’s bun.
Dedicated French fry fryer! ‘Nuff said!
Most of the times it’s very good there. The wait staff my night be as educated about the importance of gluten allergies but as long as you say it the kitchen does a good job. They do have steak fries that are made in separate fryers, but you have to ask them for those as the regular fries are not. All in all I go here fairly often and I really enjoy the burgers.
Red Robin has the best gluten free buns, and their burgers are amazing. But be sure to check your food if you’re ordering to go because they have given me a regular bun two times. But they will remake it and they even remade my fiancé’s so it wouldn’t be cold.
Gluten free options online, no menu in store. Any burger can be done gluten free. Side options are broccoli, apple slices, yam fries and steak cut fries (even though it's not listed on their website). Very knowledgable staff.
They have an interactive menu that lists all ingredients for every item. You have to bounce between the regular menu for the description and the interactive to get the full picture though. Fries are done in separate fryer per corporate policy. The server at this location indicated there was a separate prep area for "allergy orders".
Ordered the lettuce wrap burger to go, was clear that I was on the gluten free diet, and they said no problem and fries would also be gluten free. Got home, opened the package, and the burger was on a regular wheat bun! The outside of the package even said lettuce wrap burger. That's not good...
I’ve been to other RRs in different states and never had a problem but this location wasn’t the best. The GF bun on my burger was tough for some reason but doable and they never got my fries correct. Normally when I order GF fries they come without the seasoning salt and I just have to put that on myself at the table but both times I ordered my fries they had seasoning salt on them and smelt of fried food (like fried breaded chicken fingers) so I didn’t eat them. Not sure if the GF fries use a dedicated fryer or not but when they were seasoned and smelt weird I decided to play it safe and not eat them, bummer.
I am gluten intolerant and this was the most pleasant place I have ever experienced in my 3 years of being gluten free. I got a chicken sandwich with no sauce and a gluten free bun. I got sweet potato fries and enjoy ever bit of it! The bun wasn’t dry like other places. I give it an A+! The waitress was very accommodating and knowledgeable. Loved the allergen iPad that they give you to pick your menu items. Unfortunately it was a pretty pricey meal for our budget for a family of four but it will be our go-to for a special treat!
For years they were great, and then twice in a row (yes, even with server aware and manager involvement) there was a macaroni noodle in the chili. The fries have always been great. The burgers I would say are still ok. I will never trust their chili again though.
They have many options including a gluten free bun. Love the dedicated fryer for French fries. My son and I have eaten here and had take out many times and haven’t gotten sick. Nice to have a place you can feel comfortable eating at. They also have online ordering with curbside pick up.
I called to speak with someone about ordering gluten and dairy free and the person on the phone stated they didn't know what that meant and they didn't have a gluten free menu. When i stated that it lists online that they can accommodate they said "oh, then i guess we will figure it out." No thanks.
Yay! Separate fryer for gluten free fries and yummy protein style burger. Server understood the allergy no problem. I'm not a fan of gluten free buns but they offer them as well.
very good gluten free bun. But you have to be Very clear that you want gluten free. Simply asking for gluten free burger, gluten free bun, gluten free fries and salad w/o crutons isn't clear enough. You may wind up with breaded fried jalapenos on your burger instead of fresh. Or worse, a regular bun.
They provide an iPad that is interactive to filter out or suggest modifications to meet allergens identified. I had the Marco Polo which is a grilled chicken sandwich but added a GF bun. Also have a dedicated fryer on request for GF fries. I'm celiac and no issues with cross contamination.
Dedicated fryer for gluten free fries - love them!
Ask for their GF menu and they'll give you an iPad that filters their menu by allergy (i.e. Gluten in my case). You can also do the same direct from their website. I am told if you say you are GF, they push a button in the kitchen that turns on a light to notify cooks that a GF meal has been ordered. They have a pretty decent GF bun for their burgers which make most of their menu doable. In my experience the wait staff has never been knowledgeable hence the 4 star but there is corporate push from the top which gives us these options and I am appreciative of that.
They used to be really great about cross-contamination, but seem to have gotten lax in recent years. I got horribly glutened tonight.
This place has not been celiac friendly in my experience. I have gone twice and both times I got glutened. I wasn’t sure after the first time, but when I experienced the same symptoms after the second time, I knew it was from here. I think the fries were okay since they used a separate fryer. It was probably the burger.
We have been able to eat here for a while now. It's our go-to for a burger. The bun is a good one and I like having vegetables and other options for side than just fries. When you ask for gf sweet potato fries they are really good but they don't have the seasoning the regular ones do so if you are transitioning you might be disappointed at first.
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