Yes they gave a gf menu and buns, doesn't help when your dinner comes with fried onion sprinkled in. Total cross contamination twice
Manager had no idea what was in his food or even what gluten was. I didn't eat here because I didn't feel comfortable.
Generally haven't gone since they stopped printing menus, but family was in town and wanted to go. Big mistake. I was very careful with the waiter, who seemed very knowledgeable. They promised me the fries were all cooked in a dedicated fryer. After eating half of my meal I picked up a fry to find pieces of onion ring underneath it. I've been sick for many days now and I'm probably not done yet. The waiter was very apologetic, but the manager didn't really seem to care.
Great place, never gotten sick and I'm a highly sensitive Celiac.
Seperate fryer for gluten free fries. Have gluten free buns & a ton of choices for gluten free. I have celiac & have never gotten ill from eating at Red Robin. It's my favorite!
So many things wrong but i will say the main entrees were very good. Drinks were beyond bad, they were atrocious. There was no carbination in the soda. Both my wife's and my drinks were flat. My wife then changed her drink and they got it wrong. They don't have a printed gluten free menu. instead, they hand you an iPad which has allergy information but you need to refer back to the main menu to understand what you're really getting. It's very annoying. Also, some of the menu items that were on the Apple iPad are no longer available, making it further confusing. Red Robin needs to rethink how they handle their gluten free alternatives. I would be embarrassed if I were them.
Piss poor. Don't waste your time or money. They don't have a printed GF menu, only on their iPad, that doesn't work well, or your own cell phone and they don't provide internet. So that's not even easy. Had a non-gluten free French on top of my gluten free bun. Apparently not aware of cross contamination. Also some of the worst overall service in a restaurant ever. Don't go there even if you don't have celiac. It was a ridiculous situation.
Had previously rated them well, but they've decided to eliminate printed menus for GF items at all RR. Went one time and a manager hovered over me as I tried to look at the menu using their ipad to make sure I didn't steal it. Went another, and internet was down so menu couldn't be checked. BTW, I don't get cell reception in the building. It really is moronic to refuse to offer a menu to a patron.
The food is good but the service is subpar.
Excellent service! I ordered a burger on a gluten free bun. The waiter told me when he brought it out that everyone washed their hands and changed their gloves when they made it! Very satisfied!
It is great that they have a GF fryer cause the sweet potato fries were a treat, but the GF bun was dry and the burger was overcooked. The service has been pretty bad both times we've been there - waiters were slow, forgetful and unapologetic about it.
Not a lot of choices, but always good and very careful with making sure there is no cross-contamination.
Usually, Red Robin is the holy grail of GF stops for my fam, 3 out of 4 is gf. But this time I am so dissatisfied. We ordered 4 burgers, 3 gf to go. Nothing was labeled and I think all of them had the seasoning on it, that I can’t tolerate. I had to wait 40 min for the first batch then when I went in to complain it was going to take another 40 min. They’ve always been good when dining in, but I’ll never get it up go again
Good burger and fries. Sometimes they have been out of the gf buns so double check before you go if you really are wanting on a bun. I sometimes wonder about the dedicated fryer and have on occasion felt sick afterwards but not sure if it was due to that. Also note that if you are ordering GF To Go...they use a service to answer and take your order. They are not good about GF so I am no longer ordering to go from Red Robin.
Have not gotten sick at any Red Robin location, but staff competency varies significantly. At this location, I had to clarify the fries they brought me were the GF, and the response I got back was a little rude. But food was fine, and that's whats important.
Absolutely the best gluten free buns!!! Extremely friendly and very understanding of all 8 common allergens! Had no complaints about any extra questions I had! They have an amazing interactive menu in store and online for anyone with allergies. I personally enjoyed it so much that I drive 45 minutes to eat there 2 days in a row.
Separate menu. Bun for burger isn’t that bad. Fries were made in separate fryer. All good!
This is my go to Red Robin in the Indianapolis area. Every single time I’ve been my order has been correct. They label a gluten free order with a special “stick” and the wait staff is trained on their gluten free items. I love their fries and love they have a dedicated fryer for GF.
They have an allergy menu, but I got sick
The staff at this location is excellent. They are always very careful after I tell them I can't have gluten due to Celiac Disease. I normally order their chicken sandwich on a gf bun with fries (they are cooked in a separate frier) and it is delicious! I eat there all the time and haven't had any reactions.
I was given a dirty spoon with unidentified food on it from a previous customer IN my root beer float. My fiancé got sick from that. I don’t know if it was gluten sick or food poisoning sick. Their bathrooms reek of vomit. There are vomit puddles outside their door. I don’t trust that their food is safe. I won’t be back.
I eat here a couple times a month, always tell the server I️ have to eat GF, and have never been glutened here. I like the choice of GF sides, from fries and sweet potato fries to veggies and cole slaw. The burgers are tasty, with an option to lettuce wrap or get in a Udi’s bun.
Dedicated French fry fryer! ‘Nuff said!
Most of the times it’s very good there. The wait staff my night be as educated about the importance of gluten allergies but as long as you say it the kitchen does a good job. They do have steak fries that are made in separate fryers, but you have to ask them for those as the regular fries are not. All in all I go here fairly often and I really enjoy the burgers.
Red Robin has the best gluten free buns, and their burgers are amazing. But be sure to check your food if you’re ordering to go because they have given me a regular bun two times. But they will remake it and they even remade my fiancé’s so it wouldn’t be cold.
Gluten free options online, no menu in store. Any burger can be done gluten free. Side options are broccoli, apple slices, yam fries and steak cut fries (even though it's not listed on their website). Very knowledgable staff.
They have an interactive menu that lists all ingredients for every item. You have to bounce between the regular menu for the description and the interactive to get the full picture though. Fries are done in separate fryer per corporate policy. The server at this location indicated there was a separate prep area for "allergy orders".
Ordered the lettuce wrap burger to go, was clear that I was on the gluten free diet, and they said no problem and fries would also be gluten free. Got home, opened the package, and the burger was on a regular wheat bun! The outside of the package even said lettuce wrap burger. That's not good...
I’ve been to other RRs in different states and never had a problem but this location wasn’t the best. The GF bun on my burger was tough for some reason but doable and they never got my fries correct. Normally when I order GF fries they come without the seasoning salt and I just have to put that on myself at the table but both times I ordered my fries they had seasoning salt on them and smelt of fried food (like fried breaded chicken fingers) so I didn’t eat them. Not sure if the GF fries use a dedicated fryer or not but when they were seasoned and smelt weird I decided to play it safe and not eat them, bummer.
I am gluten intolerant and this was the most pleasant place I have ever experienced in my 3 years of being gluten free. I got a chicken sandwich with no sauce and a gluten free bun. I got sweet potato fries and enjoy ever bit of it! The bun wasn’t dry like other places. I give it an A+! The waitress was very accommodating and knowledgeable. Loved the allergen iPad that they give you to pick your menu items. Unfortunately it was a pretty pricey meal for our budget for a family of four but it will be our go-to for a special treat!
For years they were great, and then twice in a row (yes, even with server aware and manager involvement) there was a macaroni noodle in the chili. The fries have always been great. The burgers I would say are still ok. I will never trust their chili again though.
They have many options including a gluten free bun. Love the dedicated fryer for French fries. My son and I have eaten here and had take out many times and haven’t gotten sick. Nice to have a place you can feel comfortable eating at. They also have online ordering with curbside pick up.
I called to speak with someone about ordering gluten and dairy free and the person on the phone stated they didn't know what that meant and they didn't have a gluten free menu. When i stated that it lists online that they can accommodate they said "oh, then i guess we will figure it out." No thanks.
Yay! Separate fryer for gluten free fries and yummy protein style burger. Server understood the allergy no problem. I'm not a fan of gluten free buns but they offer them as well.
very good gluten free bun. But you have to be Very clear that you want gluten free. Simply asking for gluten free burger, gluten free bun, gluten free fries and salad w/o crutons isn't clear enough. You may wind up with breaded fried jalapenos on your burger instead of fresh. Or worse, a regular bun.
They provide an iPad that is interactive to filter out or suggest modifications to meet allergens identified. I had the Marco Polo which is a grilled chicken sandwich but added a GF bun. Also have a dedicated fryer on request for GF fries. I'm celiac and no issues with cross contamination.
Dedicated fryer for gluten free fries - love them!
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