Salt & Straw
$ • Ice Cream Shop
Most Recent Reviews
They really go above and beyond here! As soon as I mentioned a gluten allergy the worker went through every ice cream with me and didn’t even hesitate to go to the back and scoop from a fresh pint.
I’ve had good experiences here and the scoopers have always been willing to scoop from a fresh tub for me but there’s a lot of staff so no guarantee. The only downside is a lot of the flavors are not gluten free.
I was able to look online ahead of time to see ingredient lists. I confirmed with the server inside that the flavor I wanted was gluten free, he was pretty informative and knew the product. He did scoop from same tub as everyone else's ice cream.
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More Reviews
Salt & Straw takes allergens pretty seriously, this was yet another successful experience at one of their locations. Long line but it moved quickly.
Upon ordering simply mentioned celiac/gluten 'allergy' - I knew what I wanted was GF before I arrived, half honey lavender half strawberry honey balsamic with black pepper. My sever wanted to double check anyway on his allergen list which I appreciated. He asked if he could make the rest of my parties ice cream then would do mine in the back from unopened containers/clean scoop. It took quite some time so I have faith their implemented allergen procedures were followed. Ice cream was excellent, especially the strawberry my favorite! Many GF options available!
So many ice cream places will not accommodate me on getting ice cream from clean containers in the back so I really appreciate Salt & Straw making this easy at any location. Training goes a long way and it shows!
Ordered 2 of the limited edition Harvest Festival Series seasonal flavors and the taste was yummy! It wasn't so sweet at all.
Excellent ice cream with staff that asked about allergies and was knowledgeable about what was gluten free and they had several vegan options as well. The strawberry honey balsamic ice cream was actually quite tasty and they had a good range of wacky and normal flavors!
This was a great experience all around. Friendly staff, interesting flavors, great ice cream. I got the double vanilla (risk free choice) and some sort of vegan mint chocolate chip. I am not vegan, and it was good.
The staff apologized for having to scoop our ice cream from the back. There are waffle cones everywhere, so that was no problem with us. We stepped aside, and they brought our ice cream out to us safe from cross contamination. Great job.
Staff was knowledgeable in telling me what was GF. Mint chocolate chip was delicious, and vegan too!
Have eaten here multiple times without reaction. Great ice cream!
An ice cream shop for all! Being both vegan & gluten free, I was so happy to enjoy The Cloudforest Chocolate Hazelnut Cookies & Cream. Please open shops in NY.
Excellent ice cream and helpful staff. Very conscious of cross contamination. A few good dairy free options as well.
Staff is knowledgeable what is GF and what is not. Not a dedicated GF facility.
I stumbled upon this place without any prior research. Their menu marks which ice creams contain wheat. I was pleasantly surprised when staff members were taking requests for samples from guests in line and asked first if you had any allergies. When I said gluten, he then asked if I needed to be careful about cross-contamination. As a Celiac, I do, and he didn’t hesitate. He knew exactly what to do. He grabbed fresh pints out of the to-go freezer and scooped my samples (and my eventual order) from there. I was so impressed!
As for the ice cream, when they say salt, they aren’t kidding. I LOVE salted caramel ice cream but this was too salty for me. Instead I got a seasonal offering with lemons and blueberries that turned out to be vegan, but you could have fooled me. So creamy!
They have protocols in place for cross contamination and gluten free flavors.
Reviews of this Chain
I enjoyed the GF DF bananas foster ice cream, tons of flavor. The only downfall to this place is that they used a shared ice cream scoop for all of their flavors. It's not a dedicated facility, so there is a high chance of cross contact. For that reason my celiac husband did not have any.
If you tell them you are gluten free and in my case dairy free they will gladly grab a fresh pint of what you want and bring it to a separate area to scoop out your ice cream. All of this makes me feel very comfortable.
And obviously this ice cream is one of the best in the world! Now that I’m gluten free and dairy free I pretty much always get the mint, and maybe a scoop of a seasonal.
Not a ton of gf options. But it’s something! Tell them you have celiac, they’ll get it from the back from a new container of gf ice cream with a clean spoon. They have a gf list they can show you too. Takes extra time. But worth it.
Diligent as always. Recommended.
They were so nice and helpful here. No problem getting a fresh, clean container of ice cream from the back and using clean scoop for my daughter.
