Saltgrass Steak House

Fool me twice, shame on me.

We had 2 bad experiences here, about 8 months apart

August '21 Server was dismissive of my communication that I'm gluten free and was very condescending. (Should note that my husband and I have been servers for many years ourselves & are very gracious when interacting at food service establishments) I ordered rattlesnake tails off of the gluten free menu and they came out deep fried! I specifically reminded him GF when ordering, as well. When I told the server that I clearly will get sick if I eat this, he was VERY snippy and asked if I just wanted the manager to walk me through every single item on the menu. I never did see the manager. About 10 minutes after he insisted that it was fine and was so rude to me, he returned with a new plate, where they were grilled. He did not collect the contaminated plate from us and we had to ask someone else to clear it. Salad came out with croutons, I never got my soup. Margarita did not arrive until the bill did. Chalked it up to one terrible server.

April '22 The gluten free menu was gone & no one was knowledgeable about gluten. I ordered what I usually would - grilled salmon with green beans & salad. I learned afterward that the green bean recipe has changed and they are NO longer gluten free, and I was assured that they were. My salmon came out totally bare and overdone. (Not even salt!) Clearly the move of an undertrained cook who is being extra cautious - which I appreciate to a point, but it does not make me feel safe.

Spoke to management who was apologetic but did not offer to fix it or seem to have any knowledge of menu items either. We left without eating.

I will never return to this Saltgrass again.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

The manager was present throughout. The whole ordering process. Plus she( Hanna) made sure that the cook made the proper adjustment the complete the order safely. Bri was the waitress. Outstanding!!!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Amazing environment, service and knowledge from the staff. Will absolutely make it my first choice next time I’m in town.

Celiac friendly?

Yes

Have a gluten free menu and are very happy to ask questions!

Celiac friendly?

Yes

I’m very very sensitive - yet I don’t get sick here. I always get the Pat’s Ribeye (16oz) , baked sweet potato (butter on the side) and grilled veggies. Staff somewhat knowledgeable

Celiac friendly?

Yes

steak salad was amazing! really great about celiac.

Saltgrass is a reliably good steakhouse, reasonably priced, and offers a GF menu. So many steakhouses in Houston are very expensive, this is a good option with full meals available under $20. As for atmosphere, think more longhorn cattle than white tablecloth.

Great find in downtown Houston, GF menu, knowledgable and friendly staff!! We had even gotten there before opening hours and the manager very nicely opened his doors early and served us!

Saltgrass is a great meal! You can get gluten free bread (ask for it on a plate) and butter while others have regular bread before the meal. Managers and usually extremely knowledgeable

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The kitchen manager approached the table after I requested a gluten free menu from the server and clarified whether it was an intolerance or Celiac and explained how they would cook the dish separately in a frying pan and finish it off in the oven. Then he went over which sides would be safest and measures to avoid cross contamination which made my experience there such a relief. Not to mention the steak was cooked to perfection-medium-and exceptionally juicy and well seasoned!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Visited Saltgrass Steakhouse on our Anniversary. The Ribeye steaks, sweet potatoes and shrimp cocktail was delicious. The waiter was very helpful.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for lunch
• Good for soy-free

They even have GF bread!!

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Wouldn’t recommend. They do have a GF menu but do not acknowledge all of the items on the menu. I ordered a “Hickory Burger” from the GF menu and was served a brisket burger (not on gf menu). The server said “oh we don’t have a hickory burger so I assumed you wanted this one.” So I re-ordered a plain cheeseburger (no bun) & they put it in a to-go box (I felt rushed out the door at this point), I check the box and it has a bun!! Not a gf bun either. Not a good dining or good experience.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor