The last time I went here they told me that they don't have anything they can say is gluten free for sure. This was only 2 months ago.
Always appreciate when they ask if it’s an allergy and mark it on the receipt to make sure they take extra precautions to keep your meal safe. Amazing fries (make sure to get the cheese) and ask for a lettuce wrap - better than a bun if you ask me
The staff checked with the manager to ensure the food would be safe to consume. The manager was very helpful. The burger and bun were delicious.
Staff was attentive to my allergy. Didn’t have many options for side dishes but I had no problems with my burger. Would recommend.
Fries are not GF for celiacs, but are fine for GF sensitive. Burger was great, they took excellent precautions.
Best burger I ever had, even counting pre-celiac. The gluten free bun was so amazing that I was scared it wasn't gluten free. It was soft and squishy and didn't fall apart at all. My boyfriend and mom (not gf) tried it too and said they wouldn't have known it was gf. I went here while passing through so I just wish there were more locations. If you're ever in Atlanta, this is THE place to stop!! Life changing!
Gf buns were good. I got a cheese bacon burger and a chocolate milkshake. Fries are fried in a shared fryer, so not gf, but the milkshake made up for that:)
The guy asked if my gluten free request was a preference or an allergy. After he said that, I felt this place took it seriously. I got a GF burger for my little girl. When they called me up to pick up my order, the manager told me how carefully they prepared my daughter's hamburger. They also put it in a separate tray so it wouldn't touch the other food I ordered. She loved it! Unfortunately, the French fries shared the same fryer.
When I ordered a burger with a gf bun, they asked if it was an allergy or a preference. My allergy was noted on their system and clearly printed on the order paper that came with my tray. No dedicated fryer so couldn't get the fries. The gluten free bun didn't fall apart.
I do not have typical gastric symptoms if I am glutened, however, Shake Shack has an allergen menu, and I told the cashier that I had a gluten allergy and she marked my order and assured me that by marking the order as an allergy order, it triggers the cook staff to change gloves and wash surfaces. I had a Shack burger and a chocolate shake. Very pleased.
Amazing food, great people
Very friendly staff that checked everything for me. Shack sauce is produced in a facility that contains wheat. They have gf buns but not a dedicated facility. Fries also contain gluten. Had a burger with gf bun and no reactions. Inform them of your allergy and they will be very accommodating
They have great, soft GF buns for the burgers. So good!! If you tell them it's an allergy, they will print a list of what contains gluten. We took a chance and ate the fries, even though I think the fryer is not guaranteed to be dedicated. Ate there twice on our trip and neither of us got sick either time.
They make every effort to keep food allergens separated.
They truly did try to accommodate me and gave me a burger with no bun, they made clear they couldn't ensure absolute safety because of cross contamination and the food was delicious. Unfortunately, although I used to love Shake Shack prior to allergies it is not a place I can confidently recommend to others with sensitivities/ allergies/ celiacs.
I often grab a burger and shake here when my work day is longer than expected. They do have GF buns and all of the staff I encounter are very knowledge about which items on their menu are GF, which are cross contaminated. Those who are very sensitive may want to avoid as they do warn that they do not have a separate kitchen to prepare GF foods in.