The last time I went here they told me that they don't have anything they can say is gluten free for sure. This was only 2 months ago.
Gf buns were good. I got a cheese bacon burger and a chocolate milkshake. Fries are fried in a shared fryer, so not gf, but the milkshake made up for that:)
The guy asked if my gluten free request was a preference or an allergy. After he said that, I felt this place took it seriously. I got a GF burger for my little girl. When they called me up to pick up my order, the manager told me how carefully they prepared my daughter's hamburger. They also put it in a separate tray so it wouldn't touch the other food I ordered. She loved it! Unfortunately, the French fries shared the same fryer.
When I ordered a burger with a gf bun, they asked if it was an allergy or a preference. My allergy was noted on their system and clearly printed on the order paper that came with my tray. No dedicated fryer so couldn't get the fries. The gluten free bun didn't fall apart.
I do not have typical gastric symptoms if I am glutened, however, Shake Shack has an allergen menu, and I told the cashier that I had a gluten allergy and she marked my order and assured me that by marking the order as an allergy order, it triggers the cook staff to change gloves and wash surfaces. I had a Shack burger and a chocolate shake. Very pleased.
Amazing food, great people
Very friendly staff that checked everything for me. Shack sauce is produced in a facility that contains wheat. They have gf buns but not a dedicated facility. Fries also contain gluten. Had a burger with gf bun and no reactions. Inform them of your allergy and they will be very accommodating
They have great, soft GF buns for the burgers. So good!! If you tell them it's an allergy, they will print a list of what contains gluten. We took a chance and ate the fries, even though I think the fryer is not guaranteed to be dedicated. Ate there twice on our trip and neither of us got sick either time.
They make every effort to keep food allergens separated.
They truly did try to accommodate me and gave me a burger with no bun, they made clear they couldn't ensure absolute safety because of cross contamination and the food was delicious. Unfortunately, although I used to love Shake Shack prior to allergies it is not a place I can confidently recommend to others with sensitivities/ allergies/ celiacs.
I often grab a burger and shake here when my work day is longer than expected. They do have GF buns and all of the staff I encounter are very knowledge about which items on their menu are GF, which are cross contaminated. Those who are very sensitive may want to avoid as they do warn that they do not have a separate kitchen to prepare GF foods in.
Long lines at Shake Shake are normal, but so are the number of servers who really get GF orders. Alicsia was outstanding - immediately changed her gloves and instructed other servers that she would handle all GF items in the order. This kind of understanding without needing to give any explanation goes a long way to making my daughter feel safe from cross-contamination. Let's go,Mets!
No dedicated fryer, no gluten free bun. Food was good otherwise. I would not call it gluten free friendly because besides the burger, there were no other sides to substitute for fries. Also, during the lunch crowd, there is no seating at all, and no outdoor seating offered.
They no longer use a dedicated fryer. They are aware of gluten allergies and very proactive about making sure customers stay safe, but told me that although the fries are "supposed" to be gluten free, they share a fryer with wheat ingredients. Very frustrating, since I came here especially for fries. Otherwise, a good experience. I bring my own bun and have no issues with the burgers or shakes. Food is always top-notch!