Very pleased with this for a fast food location. She was very proactive and asked if I ordered a gf bun for an allergy. She told me the fries are not safe bc they are cooked in a shared fryer. My order was marked for allergy. No sickies. Might I mention this is the best burger I have ever eaten.
I forgot to order a GF bun and they made me a new burger. The burger and GF bun were awesome. I didn’t ask about the fryer.
Not safe for celiacs. They told me they had a dedicated fryer, but they couldn't guarantee anything and there were buns and flour all over the kitchen.
burgers are safe without bun
Their fries at the kop location are NOT gf. I just called them a moment ago to confirm this with a manager. I was hoping to try this place out several months ago, but their fryer isn't dedicated and they do fry foods with gluten in them making all their fries contaminated. Though some locations do have dedicated fryers, this one doesn't and I suppose its a lesson in asking about the fryer situation at each location you visit since it will vary.
The staff were very helpful and understanding. We enjoyed our experience. I had a lettuce wrapped burger, and it was tasty. The vanilla shake was also delicious, and the woman who put in our food made sure we knew the fries were not safe (they are in a shared fryer.) Overall, I would totally recommend it!
The food was delicious and the service was wonderful! My Celiac son's food was handled with care.
They do not have a gluten free fryer so fries are out and they don’t have chips. So there are no GF sides available. But they seem to really be knowledgeable about gluten and allergies, so I felt good about getting my burger on a GF bun. The burger was really tasty but it was also pricey. They don’t have a lot of burger toppings to choose from. May not be for everyone, but I’m sure I’ll go back. The kids and my partner who are not GF really enjoyed the fries and the chicken bites. But I couldn’t share in them.
Maybe just bad timing because they were busy but instantly sick, def not dedicated.
Staff was very knowledgeable. I know the website says different, but the woman helping me assured me they had a separate frier only for allergy fries, so I trusted her. I’m very sensitive to gluten, and I didn’t get sick!! Gf bun was fine, not great. But overall, everything together was good!
Staff was very knowledgeable. When told I had celiac, they told me the kitchen staff change their gloves, clean the prep area, and take fresh food from the back. No fries as they are fried in a shared fryer, but the GF hamburger bun was deliciously soft. Great experience!
Staff at the Rosecrans location were excellent and made sure my burger and shake were prepared with precautions for Celiac disease. The gluten free bun is super yummy! Fries are off limits for celiac but I found this location especially accommodating within the chain’s limitations.
The staff knew about gluten allergies and explained the fryer is dedicated for fries but it does drain into a non dedicated bucket. They also served the GF burger on a GF bin on a separate plate. There was no immediate reaction to eating there and the food is amazing. I would recommend if you are willing to take the chance. We will definitely go again
Best gluten free bun I have ever had. Just mention you need the gluten free sandwich for allergy or medical reasons and they take precautions to prevent cross contamination. I never get a reaction here.
The gluten-free hamburger bun was so good - looked so much like a regular bun that I had to get confirmation! Most delicious gluten-free hamburger I’ve ever eaten! Fries are curly and deliciously crunchy. Staff were very helpful and service was prompt. I highly recommend this place!
Burger was amazing! I didn’t get sick but sure wish the Fries were safe to eat. Definitely will go back soon!
The staff was very helpful and knowledgeable. They pointed out that the fries are fried in a separate fryer than gluten, but that the oil is filtered in the same filter machine at the end of the night. I have Celiac but do not have GI reactions. If you are very sensitive and get sick easily, you may not want to chance the fries.
They have gluten free buns, but they don't seem to understand gluten free. They first gave me a fried chicken sandwich on a gluten free bun. Then I got a grilled chicken sandwich on a potato bun. They finally got it right and comped my meal. Fries are fried in a shared fryer.
The staff here was more knowledgeable about gluten free than any other place I’ve ever been, ever. I’ve been to Shake Shack locations at least a dozen times but wasn’t told about possible cross contamination with the fries until I came here the other day. While it’s a dedicated fryer, sometimes they fry breaded shallots in the French fry fryer when it gets busy. The woman at the counter refused to sell me the French fries when I said I was celiac, and honestly, I’ll take that attitude any day over the people who don’t understand celiac at all. Also, their gluten free buns look/taste so good, you can hardly tell the difference between the real deal!