Great experience, multiple times! Staff will ask if allergy or preference. You can’t rush perfection, give them about 5 extra minutes to get it together....
So I have celiac and to be honest it’s kinda sketchy. Just for warning ⚠️ needed to clear that up. I’ve eaten here a few times burger only and it’s been tasty AF. The crispy ends of the burger are my favorite. They seem to do the best they can but I can see how cross contamination would be easy. For me out of everything this place is worth the risk 😂 super tasty and fast. I recommend the smoke shack without the sauce and I add the gluten free bun lettuce, onion and pickles. No fries as the fryer is shared.
I love Shake Shack! I'm a fan of classic burgers, and the special sauce they put on their burgers is so yummy. the GF bun is sooo good (definitely make sure to get it toasted - it makes all the difference). The bun tastes like the real thing! I eat the fries too, but they do make you aware of cross contamination for the fries.
Located next to gate A28. Gluten-free buns. At least three people clarified that it was for an allergy. Staff seemed knowledgeable
Gluten free buns for the burgers. They asked allergy or preference. The burger came out on a separate tray. Both the bun and burger were delicious. The fries were not gluten free, but they do have chips. Did not try a shake.
I was nervous because it was very busy when I arrived. Even so, the cashier was very friendly and as I stood waiting for my order I heard the staff yelling out “allergy!” as they passed my food. They knew what they were doing. I got the gluten free bun and they actually put it on the burger unlike other places that put it in a separate bag. Very tasty!
I love that my order taker was very knowledgeable about proper procedures and cc. Anytime we want a hamburger, this is our go to! They have gf buns, dedicated fryer. Their menu is clearly labeled.
They have gf buns and great burgers. Everyone should go
The staff was awesome about providing clear, easily accessible GF options on the menu and double checked my order again to make sure they got it right before serving it to me. Very impressed.
Best gluten free bun I’ve ever had! We even tried to find out how to get them at home! Only giving 3 stars because I cannot eat the fries. No dedicated frier. Chocolate milkshake was really good.
I’ve gotten burgers here multiple times. Usually shake shack staff are great but in my experience the training has been not as consistent at this location so you may want to watch what they’re doing with your order at this one, or skip it entirely.
gluten free (not coeliac) friendly with lettuce wrapped burger and fries.
The staff were very helpful and understanding. We enjoyed our experience. I had a lettuce wrapped burger, and it was tasty. The vanilla shake was also delicious, and the woman who put in our food made sure we knew the fries were not safe (they are in a shared fryer.) Overall, I would totally recommend it!
The food was delicious and the service was wonderful! My Celiac son's food was handled with care.
OK burger with a gluten free bun... waitress told me basically everything is cross contaminated though - fries, shakes, everything. Not worth visiting here if you want a meal. Left still hungry.
They do not have a gluten free fryer so fries are out and they don’t have chips. So there are no GF sides available. But they seem to really be knowledgeable about gluten and allergies, so I felt good about getting my burger on a GF bun. The burger was really tasty but it was also pricey. They don’t have a lot of burger toppings to choose from. May not be for everyone, but I’m sure I’ll go back. The kids and my partner who are not GF really enjoyed the fries and the chicken bites. But I couldn’t share in them.
Very pleased with this for a fast food location. She was very proactive and asked if I ordered a gf bun for an allergy. She told me the fries are not safe bc they are cooked in a shared fryer. My order was marked for allergy. No sickies. Might I mention this is the best burger I have ever eaten.
Maybe just bad timing because they were busy but instantly sick, def not dedicated.
Staff was very knowledgeable. I know the website says different, but the woman helping me assured me they had a separate frier only for allergy fries, so I trusted her. I’m very sensitive to gluten, and I didn’t get sick!! Gf bun was fine, not great. But overall, everything together was good!
Staff was very knowledgeable. When told I had celiac, they told me the kitchen staff change their gloves, clean the prep area, and take fresh food from the back. No fries as they are fried in a shared fryer, but the GF hamburger bun was deliciously soft. Great experience!
Staff at the Rosecrans location were excellent and made sure my burger and shake were prepared with precautions for Celiac disease. The gluten free bun is super yummy! Fries are off limits for celiac but I found this location especially accommodating within the chain’s limitations.