Shake Shack

3 ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options may be available.
Reported GF menu options: Burgers, Ice Cream
50% of 2 votes say it's celiac friendly
7997 Tuckerman Ln
Potomac, MD 20854

Top Reviews


Overall Rating

Review


Alas, we ordered two plain vanilla custards and reiterated clean gloves three times--- I could literally see several crumbs on my custard and greasy thumbprints all over the outside of the container. Nima positive, of course. Celiacs should stay away.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 6 months ago read full review

Celiac

Overall Rating

Review


Fries are not safe for celiac but this place has a good burger and a GF bun. I have celiac and have eaten here a bunch of times. They are careful, separate my food, and I’ve never gotten sick from it.

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Sadly the burger with a gluten free bun tested positive for gluten on Nima.

Celiac friendly?

No

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Burgers
  • Ice Cream

Categories

  • Fast Food
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Takeout

Notes


Most Shake Shack locations offer gluten free buns for burgers. A lettuce wrap is also an option.

Photos


Add a photo

Reviews of this Chain

Celiac

Overall Rating

Review


Employees are super busy (not their fault!) and not very knowledgeable about allergies, so don’t expect to be able to ask them a lot of questions. They have gf buns, no dedicated fryer, and the shack sauce has possible cross contamination. My gf burger came out on a regular bun, so be super careful and always double check here!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
Celiac

Overall Rating

Review


Be careful here! The employees are super rushed and busy, and I definitely feel for them, but it makes it difficult to ask about allergens. I asked if they have an allergen menu, and it took 2 employees about 5 minutes to find one. They looked at it and told me the only things that contain gluten are the buns and some of the shakes. I asked if the fries were gluten free, they said yes, I asked if they had a dedicated fryer, and they said yes. I was surprised, but they seemed confident, so I ordered fries. Right before my order came out, a manager called me over to say that he saw a gluten allergy label, and that the fries were not gluten free because they don’t have a dedicated fryer. I was happy he caught their mistake, but I’m definitely wary for the future! My order now is a shack burger with no shack sauce on a gf bun - a little dry and disappointing, but it’s a cheap gf meal, which can be hard to come by.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


I used the kiosk to create my order, and it guided me as to which items contained gluten. When I was ready to submit it, the kiosk prompted me to wait for a server to verify that my selections were gluten free. The food was delicious, and I had no bad effects.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free space in the kitchen

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
Celiac

Overall Rating

Review


30 minutes to make my lettuce wrap and another burger. I ordered a double patty, they only gave me one. Won’t go here again.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


This Shake Shack has a dedicated gluten-free frier and gluten-free buns. The staff was knowledgeable and friendly, and they prepare gluten-free items separately.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info