Smashburger
$$ • Fast Food Restaurant
Most Recent Reviews
Gotta ask, but they'll do it.
Fries are NOT GF because they're fried with the Tots, burgers are, BUT you need to ask for your bun to NOT be toasted.
Horrible customer service and attitude. Asked if they had gf buns and was told yes, asked if the cooktop was shared with gluten containing buns and was told no. Paid $17 for a burger and a drink as they weren't clear on the fries, stood around for 5 minutes only for the cashier to come tell me the cooktop IS shared with regular buns and they DON'T have gf buns but asked if I still wanted the food. I said no I would like a refund her answer was "are you serious you really want a refund" we did this 3x to which she then said "you want me to go get my manager to give you a refund?" To which I again said yes, I can't eat safely. Manager came out and again questioned me and asked if I was serious. I was not given a full refund (even though no part of my order was given to me) because they "already started cooking my food". I gave up took the partial refund and left. 0/10.
Have gluten free buns as an option. Unclear about the fries and cross contamination. Workers did not seem to care much about the GF bun selection which would point to no allergy trainings.
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Reviews of this Chain
Smash burger is no longer here. A new restaurant is in this location
The burgers are really really tasty. Protocols seem good and I never got sick. The buns were crumbly so it could be a little better but I would still come back
No longer have a shared fryer, so the fries are vulnerable to cross-contamination.
I had a celiac reaction after eatin the grilled chicken sandwich with a gluten free bun and their Brussels sprouts.
