Smashburger

2 recent ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Bread/Buns, Burgers

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
2 ratings

As rated by the community

1298 Worcester Street
Natick, MA 01760

Most Recent Reviews


Celiac

Overall Rating

Review


Great burgers! They have gluten free undis bun the fries and tots are gf. Dedicated fried! The person taking our order was very knowledgeable!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 months ago read full review

Celiac

Overall Rating

Review


They didn’t seem well informed about cross contamination. Also, the gluten free bun was not good.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

Updated 8 months ago read full review

Celiac

Overall Rating

Review


Awful! I wouldn’t recommend this place. No one in the restaurant was sure what was gluten free or not.

Celiac friendly?

No

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Bread/Buns
  • Burgers

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Kid Friendly
  • Lunch
  • Takeout

Photos


Ordered with NO BUN. Specified gluten allergy. I have no idea if that bun is GF...but I doubt it.
Add a photo View all photos

More Reviews


Overall Rating

Review


I hate Udis buns, so that kills it for me. I’ll stick to a salad next time. I wish places would realize that there are other GF bread options that taste a lot better.

Updated 4 years ago read full review

Overall Rating

Review


I won’t recommended for celiac, depends on the cookers, won’t take a risk w/ taking my kids, they’d should be more serious about cross contamination’s if they’d are registered in find me gluten.

Celiac friendly?

No

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Thanks for nothing, Smashburger

Tried to get Smashburger for the first time today. Ordered online, specified no bun AND gluten allergy...I know they looked at the order because they followed every other instruction. Too bad it's contaminated. Although they apologized when I called, they couldn't do anything for me unless I drove back through Rt 9 midday traffic - not even refund the credit card.

Celiac friendly?

No

Updated 4 years ago read full review

Overall Rating

Review


Great burgers and grilled chickens. Some locations, like this one, do have a dedicated fryer!

Updated 4 years ago read full review

Gluten Sensitive

Overall Rating

Review


Have gone quite a few times and they always give me my gluten free bun! Never feel sick

Updated 7 years ago read full review

Celiac

Overall Rating

Updated 7 years ago read full review

Celiac

Overall Rating

Review


After spending a significant amount of time reviewing the gluten free options with three staff members I was served a non gluten free bun. When I asked for a refund I had to ask repeatedly and finally become adamant that I was not willing to try again and wanted a refund before they finally agreed to refund my money. I will not be returning.

Celiac friendly?

No

Updated 7 years ago read full review

Overall Rating

Review


They do have gluten free rolls and a dedicated fryer but you have to double check that they actually listened and gave you the gluten free roll.

Updated 8 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 8 years ago read full review

Celiac

Overall Rating

Review


Burger was delicious. The fries were great. And the whole thing was gluten free!!! I have been here many times and have never gotten sick

Updated 8 years ago read full review

Overall Rating

Review


yummmm

Updated 9 years ago read full review

Overall Rating

Review


Great burgers and gluten free buns. Hope they add gluten free hot dog buns in the future. Thumbs up for honest tea on tap.

Updated 9 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Horrible customer service and attitude. Asked if they had gf buns and was told yes, asked if the cooktop was shared with gluten containing buns and was told no. Paid $17 for a burger and a drink as they weren't clear on the fries, stood around for 5 minutes only for the cashier to come tell me the cooktop IS shared with regular buns and they DON'T have gf buns but asked if I still wanted the food. I said no I would like a refund her answer was "are you serious you really want a refund" we did this 3x to which she then said "you want me to go get my manager to give you a refund?" To which I again said yes, I can't eat safely. Manager came out and again questioned me and asked if I was serious. I was not given a full refund (even though no part of my order was given to me) because they "already started cooking my food". I gave up took the partial refund and left. 0/10.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

Overall Rating

Review


My daughter is a sensitive celiac. She’s a teenager and it really limits her ability to go out and eat with friends while doing teen things. After looking online, we saw that Smashburger offered GF buns so we gave it a try. When we ordered a burger on a GF bun, the person at the counter asked if she had celiac and we’d we said yes, she told us they’d change their gloves when preparing and also told me they would skip toasting the bun. I asked if fries were GF, but after checking with the manager she verified that they weren’t safe due to CC. When our food was brought out, they had packaged the GF burger in a separate bag. My daughter enjoyed her food, although the bun did fall apart a bit (it was an Udi’s bun).

She didn’t get sick. It’s great to know that there is a fast food option for when she goes to the mall with friends.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Symptomatic Celiac

Overall Rating

Review


Good burger no problems gf buns knowledgeable staff

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Overall Rating

Review


They offer gluten free buns and have a dedicated fryer for fries and tots!

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


So thrilled to have found this gem. They have Udis buns, dedicated fryer for fries, tots, and brussels sprouts. The brussel sprouts are so delicious, my kids loved them! Also dairy free shakes! I’ve been to both Anchorage & Wasilla locations. Had a great experience at both.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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