They keep a limited amount of ice cream in an allergy freezer. These containers are untouched and free from cross contamination. They use clean scoops to make sure they don't spread allergens. Girl at the counter was very helpful and knew answers to all our questions.
I have not had roadside homemade ice cream in years! They only recommend the basic flavors like chocolate and vanilla from their allergy safe freezer. They were able to offer me some safe toppings of hot fudge for a sundae! What a special treat! I had to go back again before leaving and it was just as good the 2nd time around and the server remembered me and took great care! Loved the ice cream really rich, great flavor and super creamy!
We have been visiting Sundae School for many years and love it. In the past, I have been able to order almost any gf ice cream and the scooper would open a new container from the back to scoop from. This is no longer the case. There is now a separate allergy free freezer that only contains about 8 flavors, 2 or 3 of them are not gluten free, such as cookie dough and Oreo. The ones that are gluten free are vanilla, chocolate, strawberry, mint chip and black raspberry. While I do appreciate that they take the time and precautions to avoid cross-contamination (they change gloves, use clean scoops, only use to-go containers instead of glass bowls and get clean plastic spoon out of box), it is a little sad to go into an ice cream parlor that has so many gluten free flavors and only be able to choose the most basic flavors. Oh, and the toppings? Also not gluten free because of cross contamination.
(Cutie girl's mom says...) The dedicated allergy freezer is a great idea, but the young summer staff person who took our order first told us anything in the case was gluten free - including the cookie dough and Oreo flavored, then when we questioned that, she said avoid anything with additives. We asked about the mint chip and she then asked "Why would there be gluten in chocolate chips?" She then asked someone else who said the mint chip was fine. The handling was also a little confused. Our scooper washed her hands and arms really well, but when there was no clean allergy scoop, she only washed up one and scooped out three different flavors with the same scoop, which made me wonder about possible cross-contamination with the Oreo and cookie dough flavors. No one got sick, but all noted the ice cream was a bit freezer burned/stale which made us think the allergy case contents don't turnover that frequently.