Terrible experience all-around. Took 30 mins for waitress to come over. Another 15 for drink to come out. I ordered a burger with GF bun and mashed potatoes (because the fries are not gluten-friendly, per the website). It took roughly another hour for my food to come out and when it finally did, it was on a regular bun with fries. Sent it back and I'm pretty sure they just slapped the same contaminated burger on a GF bun. Nearly missed my flight for all this too. Beyond angry.
Food was delicious and fresh! I got a “Million Dollar Cobb” Salad with Salmon (without croutons) and Strawberry Lemonade. The staff was nice and seemed well informed. Burger was an option and they had gluten free bread. Everything was marked gluten sensitive on the menu. I’ll update the review if I get sick, so if not assume I didn’t. Don’t waste your time walking around the airport and just go here, even if the lines long it moves fast.
I was wary of eating here, especially at a busy dinner time, but the waitress reassured me that she would make sure the kitchen met my needs. I requested they clean the cook space and use new utensils and gloves. No reaction! I had the American burger “greens style” and a side of broccoli.
I came during rush hour and ordered my meal to-go from the bar. Most of the staff were more interested in each other than customer service. I ordered the burger with bacon, cheese, and egg. They did not seem understaffed but unprofessional. The burger came out in shambles and they did not include utensils for the mashed potatoes.
Basically, your options for a side is a salad. For which, they upcharge you $1.99.
Be vigilant! My GF burger first came out with a side of fries, they told me I can just get another side. I had to explain that I couldn’t eat the burger either. They take it back, when it comes out the second time, the salad had croutons. I was very clear that it was an allergy when I ordered.
Excellent choices on a separate GF menu! Very knowledgeable and caring staff! Awesome wait staff! Had a cheese burger and the bun did not fall apart! My server Zaire made my day! Awesome personality! So positive even though the whole place was jammed. Will go back in a heartbeat!!!
They are lovely people here, but have no apparent training. I asked about the potatoes with breakfast, and swapped out fruit for the potatoes and toast (after they checked). Then my Neal came with multi grain bread. The server looked surprised when I mentioned that I could not eat gluten. Just be aware, and expect cross-contamination. I hope they can get more training!