The Chateau

5 recent ratings
$$ • Restaurant
Reported to have a gluten-free menu
Popular gluten-free menu items: Pasta, Pizza
Safety Rating
5 ratings

As rated by the community

195 School St
Waltham, MA 02451

Most Recent Reviews


Symptomatic Celiac
2 months ago

food came out with a plate on top for safety, but i was a little freaked out when my parm had crumbs when it used to be “naked” chicken years ago (had not been in a while). mediocre quality, didnt eat much from my meal - gave it to my brother. wouldn’t choose to go back, personally!

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Taste
Variety
GF Menu Items
  • — Pizza, Pasta
Celiac
4 months ago

They took amazing care of my daughter who has celiac. Even had the manager come to make sure that everything ordered was safe for her. Clear that they understand and take celiac seriously. Food was delicious!!

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Gluten Intolerant
11 months ago

Didn’t get sick. The waiter checked with the kitchen on several items we asked about. They had gluten free rolls wrapped in tin foil.

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Important

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.
Information contained in this listing is based on reports by the community. Please verify all information directly with the establishment.
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More Reviews


Celiac
11 months ago

I have a Casein allergy and my pasta had cheese on it. This was takeout and the manager argued with Me and hung up the phone. I ordered with Special instructions but he said no instructions were with the order. He offered for me to go there and pick up another order. The only way to get cheese on this pasta is to request it. I’m perplexed.

Safety
Symptomatic Celiac
12 months ago

I did an Uber eats order for the first time for this restaurant. It’s very close to where I live. There was some mixup but the restaurant called me about eight minutes after I placed the order to confirm that I had the gluten allergy that I had put on the salad I was ordering. When I got the food, I was confused, but I looked up the item and saw it was exactly what I ordered.. the salad and the beef pasta peas was very good tasty zero issues

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Is there a gluten-free menu?
  • — Gluten-free items are marked on the main menu
Celiac
2 years ago

We had a really great experience here! The bread all came individually wrapped in foil to avoid cross-contamination, the manager came to speak with us, and the plates come out with another plate covering it. The menu was really large as well! Will be back!

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Variety
Is there a gluten-free menu?
  • — Gluten-free items are marked on the main menu
Symptomatic Celiac
2 years ago

Everything is done perfectly here. When I said I had a gluten allergy, the manager came over and explained what precautions they take to avoid any cross contaminations. When my food came out, it was in a different plate and covered to avoid any additional contamination. Will be going back here a lot for gf Italian food

Safety
Taste
Variety
Is there a gluten-free menu?
  • — Gluten-free items are marked on the main menu
Celiac
2 years ago

First time and it was great. Excellent service. Delicious food enjoyed by everyone. As a celiac I was totally comfortable. Manager comes to table for anyone with a food allergy in order to provide assurance.

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Taste
Variety
Is there a gluten-free menu?
  • — Gluten-free items are marked on the main menu
Other
  • — Lunch
Asymptomatic Celiac
3 years ago

My 9 year old daughter has celiac so we eat GF as an entire family. We ordered by phone for pick-up and our ordered was confirmed GF by the manager. We ordered 2 pizzas, roasted wings, a chopped salad and chicken ziti broccoli and everything was excellent. We just moved to the area and will be eating there regularly.

Safety
Taste
Variety
Is there a gluten-free menu?
  • — Gluten-free items are marked on the main menu
Other
  • — Online ordering
  • — Takeout
  • — Delivery
Celiac
4 years ago

I came here the very first night I was going fully gluten free after learning of my diagnosis, so I was a bit nervous. They immediately put me at ease with their clear knowledge and number of gluten free options. I got the chicken parm, which also came with gluten free pasta and was delicious. They also, without my asking, offered me a gluten free roll since they typically provide free bread to guests (which I appreciated since I used to take full advantage of free bread). The manager also came out to explain their methods and clarify that the chicken parm would still be gluten free even though it would “look like there’s real breadcrumbs on it.” Very accommodating and made me free very safe!

Edit: I’ve since gotten delivery multiple times and not only haven’t gotten sick but can also confirm the meal is always clearly marked with an allergy sticker. I’ve still only eaten the chicken parm but it’s just so good I can’t resist getting it every time!

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Celiac
5 years ago

Manager came out to talk about the precautions taken and the waitress was very kind, patient, and understanding of the importance of having a GF pizza for us.

Safety
5 years ago

I’ve been coming to Chateau for years. It’s not fine dining. It’s red sauce Italian comfort food. Christenings, funerals, birthdays, this is where you go. The bread and toasted ravs are no longer an option for me, but I’ve had good experiences with their gluten free options. Takeout has been clearly labeled as gluten free / allergy. In the restaurant, a manager came over to explain that he would oversee the meal and that my chicken parm used gluten free breadcrumbs. These could be left off as well. Food was good and hit the spot. My meal had a cover over it with a label (assume it indicated allergy) and was opened once it was placed in front of me. No crumbs jumping into my dish from my gluten eating kids. They seem to have a good system in place and take this seriously.

Safety
5 years ago

Was glutened. Very sensitive to cross contamination and was quite sick after eating here

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Symptomatic Celiac
5 years ago

I acknowledge that they have a gf pizza on their menu. And you can always order a salad. But the gf pizza was a soggy, floppy mess that only barely qualified as edible. It sustained life, but it did not rise even to the level of a decent dish.

Safety
5 years ago

Had a pretty large gluten free menu. Staff was really knowledgeable about how the dish would be made gluten free. Got the gluten free chicken parm and the roasted wings. Both were great.

5 years ago

very good. no cross contamination. Manager comes to check.

6 years ago
Safety
6 years ago

Felt very comfortable here. Gluten free menu including drink choices—many options. Staff reassured that items ordered were from the gluten free menu. A definite keeper!

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Celiac
6 years ago

Phenomenal! Separate GF menu with knowledgeable staff. Manager was sent over before and after meal was brought out. Delicious food 100% will come again.

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Symptomatic Celiac
6 years ago

Staff was super helpful and knew a lot about serving gf as well as other allergies. Gf pasta cooked in separate pots, and they even brought me out warm gf rolls to start. Amazing!

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Celiac
6 years ago

Very knowledgeable staff/management for celiac/gluten allergy. I tried their chicken parm penne and it was tasty. Will consider going back there for sure.

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Celiac
6 years ago

This was a great experience for all of my family especially my son who has celiac. Gluten free mac and cheese made his day as did the complimentary GF bread. The rest of us also thought the traditional menu items were delicious!

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Celiac
7 years ago

The staff and manager were very attentive and knowledgeable about Celiac. They don’t have a separate oven but are very careful with pizza prep . Many gf offerings on the menu too! Highly recommend !

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Celiac
7 years ago

This was a great experience. Manager came for every course to ensure I was safe . Great food and very celiac friendly .

Safety
7 years ago

When I told the waitress that I have a gluten allergy (celiac), they sent over a manager. They evidently do this for all allergies. There was a GF roll, and delicious GF chicken parm (no breading) with GF penne. Delicious sauce too - you can see why this place is a Boston institution. Very old world Boston Italian. And best of all - no gluten reaction!

Safety
8 years ago

Had the gf chicken parm - it was good! I want to go back and try some of their other options

8 years ago
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Celiac
8 years ago
Celiac
8 years ago

Amazing for allergies! I have Celiac and a tree nut allergy; well done!

9 years ago

Two in our party had food poisoning after eating at the Waltham restaurant. We called the manager to report their unsafe food handling. He senied it saying we must have food alergies!

9 years ago

Good selection of gluten free meals, manager came over and made sure I knew they would make my meal carefully to avoid cross contamination. Great food and very friendly staff!

9 years ago

Lots of options and the management was fantastic with making sure there was no cross contamination.

9 years ago
Safety
Celiac
9 years ago

Pretty decent selection of GF foods. I have several other food allergies as well and waitress brought the manager over to discuss my allergies. Manager spoke to the chef directly. No problems accommodating. Food was just okay but totally appreciate the extra care to make sure we were safe. I would go back again.

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Symptomatic Celiac
9 years ago

This place is fantastic! I enjoyed the rolls, and when the server saw the GF menu, she was quick to bring over the manager. They assured me that they use separate utensils, cookware, everything in the back. My food even came out covered with another plate to ensure no contamination.

Safety
10 years ago

Gf bread roll, amazing chicken broccoli penne, and much care on behalf of the staff. Excellent meal, reasonable price, deliciously gluten free.

Safety
10 years ago

Was here visiting from Rochester for the Needham Soccer Tournament and absolutely loved my GF sautéed broccoli and chicken pasta. Service was great and I got a bonus of a nice GF roll as I watched my wife and kids destroy 2 baskets of Italian bread. They loved their meals too!!

11 years ago

AMAZING! Several Options. A little bland, but most chefs are scared when you list allergies. They use Heartland GF Pasta products. The meal comes out with server (in leu of manager) but has another plate on top with a purple sticker! BRILLIANT! I now have a weekly staple in my dinners!

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Celiac
11 years ago

Nice menu for those with Celiac. Wish they had gluten free roll or starter like carrot sticks before the meal.

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11 years ago

It is always great just wish they had an eggplant parm that was gf..I miss their eggplant parm!!

12 years ago

Huge gluten free menu including many pasta dishes! Very careful about cross contamination!

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Reviews of this Chain

Symptomatic Celiac
3 months ago

We've dined her quite a bit with our celiac daughter. She's had the GF pizza, GF parmesan chicken and pasta, Chicken Caesar salad without croutons, and GF Carrot cake.

I, personally, am not a fan of the food here taste wise. Every dish could use more seasoning and the salad are so basic.

However, my daughter has eaten safely here every time.

Safety
Taste
Variety
GF Menu Items
  • — Salad, Carrot Cake, Pizza, Pasta
Safety
  • — Dedicated kitchen space
  • — Staff accommodates
  • — Knowledgeable staff
  • — Other dedicated equipment
  • — No dedicated fryer
  • — No dedicated pizza oven
Symptomatic Celiac
5 months ago

I ordered the gf chicken parm which said it was made with gf bread crumbs and it was plain chicken with some cheese and sauce. The gf penne was overcooked,tasteless,mushy and watery. Good carrot cake and garden salad but wouldn’t come here for lunch or dinner again.

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Taste
Variety
GF Menu Items
  • — Cakes, Salad, Carrot Cake, Chicken Parmesan & more
Celiac
6 months ago

The food was gluten free, they charged me $27. For a tiny piece of chicken Parmesan and 28cents worth of gf pasta and sauce

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Gluten Intolerant
6 months ago

Several GF options GF Penne, Scallops, Pizza, etc

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GF Menu Items
  • — Pizza, Pasta
1 year ago

Update: went today for lunch. All I got is a salad with chicken and within an hour got very sick. Not sure if it was gluten or dairy or cross contact but I won’t be returning anytime soon.

Most of the time this location is great with allergies. They have a good selection for meals and the staff is friendly. There’s always a manager who checks in and makes sure everything is ok. DO NOT get the steak tips! Like the other review I got glutened from eating the steak tip dinner. Must be in the marinade. First and only time getting sick here.

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