The Chateau

2 recent ratings
$$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Pasta, Pizza
131 River Rd
Andover, MA 01810

Most Recent Reviews


Overall Rating

Review


Update: went today for lunch. All I got is a salad with chicken and within an hour got very sick. Not sure if it was gluten or dairy or cross contact but I won’t be returning anytime soon.

Most of the time this location is great with allergies. They have a good selection for meals and the staff is friendly. There’s always a manager who checks in and makes sure everything is ok. DO NOT get the steak tips! Like the other review I got glutened from eating the steak tip dinner. Must be in the marinade. First and only time getting sick here.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Updated 2 months ago read full review

Celiac

Overall Rating

Review


Have eaten here a few times and it’s been great, but tonight I got takeout and was very disappointed. I ordered online and requested gf, when I picked it up the bag and the container with the chicken parm were labeled as gf. When I opened it after getting home, I noticed that the chicken appeared to be fried. I called and spoke with the manager, who confirmed that the meal I received wasn’t gf. I appreciated that they refunded me, but ultimately frustrated that I missed out on dinner tonight.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 years ago read full review

Symptomatic Celiac

Overall Rating

Review


GF Pizza has gone down hill soggy.

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Gluten-Free Menu
  • Pasta
  • Pizza

Categories

  • Dinner
  • Lunch
  • Restaurant
  • Takeout
  • Vegetarian Friendly

Photos


Add a photo

More Reviews


Overall Rating

Review


I went thinking I would be ok. Gluten free menu, Manager told me she would oversee my meal. I am now very sick. I had steak tips and rice Florentine. Thank was a mistake on my part.

Celiac friendly?

No

Updated 5 years ago read full review

Overall Rating

Review


A manager came over to tell us exactly how they were going to prepare the pizza safely.

Also the whole atmosphere is so homey. It reminds me of how all restaurants used to be in the 90s.

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


I've always had great experiences here and have never been sick. love the pizza and chicken parm. mmmm

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Yikes! About six months ago got to bottom of chicken Parmesan and saw several long spaghetti strands! Went today and they served my "gf" buffalo chicken sandwich on a regular bun. On both occasions I stressed celiac I asked upon ordering reiterating upon being delivered and in the case of the bun even before I bit into it...only to find out in both cases neither were actually gluten-free! People make mistakes but this place seems to have fundamental and persistant ignorance about celiac and apparently process.

Celiac friendly?

No

Updated 7 years ago read full review

Overall Rating

Review


My daughter and I, both Celiac, were in Andover for a dance competition and saw a good review so we decided to try it. The first night we were pleasantly surprised. Manager came out and assured us they were on it. The second night we decided to go back but it was much busier. My daughter ordered the GF kids pizza. When I questioned it, because it didn't look like any GF pizza I've ever had, the server said yes and assured me it was. My daughter is now vomiting. I will not be going back!

Celiac friendly?

No

Updated 7 years ago read full review

Celiac

Overall Rating

Review


We have been here a few times. Good food and decent selection

Updated 7 years ago read full review

Overall Rating

Review


Gf chicken broccoli ziti. It can be great. The issue is really with consistency. I've never gotten sick, but I've also never had this meal served the same way any time I've ever ordered it. The kitchen staff appear to be vigilant in avoiding cross contamination.

Celiac friendly?

Yes

Updated 8 years ago read full review

Celiac

Overall Rating

Review


I felt safe after talking to the manager, but the food wasn't worth the experience. The waitress didn't know much about the food - couldn't tell me what was in the various salads. The broccoli was tasteless mush. I asked for a medium rare burger, and got it on the third try. The first two were well done. The roll was Udi's, wrapped separately, but barely toasted, so it tasted bad. I won't be going here again.

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


Nice selection of GF options. Very tasty food! Conscious of needs for multiple allergens.

Updated 8 years ago read full review

Celiac

Overall Rating

Review


Gluten free kids menu, which is very hard to find! My son loves the GF bread!

Updated 8 years ago read full review

Overall Rating

Updated 9 years ago read full review

Overall Rating

Review


They were really accommodating with my gluten allergy. I had chicken, veggies, and pasta with marinara sauce. Everything tastes very fresh, the chicken was perfectly marinated and grilled. One of the better Italian places I've been to for gluten free food

Celiac friendly?

Yes

Updated 10 years ago read full review

Celiac

Overall Rating

Review


9/1/13 I've upped my rating. We've had take out a few more times without issue.

12/26/12 I've had takeout 2x. They have a GF Sauteed chicken penne & broccoli that my 4yr old daughter likes. The pasta is Heartland - the best GF pasta we've found so far. The low rating is because they mixed up my GF veggies with my wife's non-GF rice. It was busy when we ordered.

Updated 10 years ago read full review

Overall Rating

Updated 10 years ago read full review

Overall Rating

Review


They have gluten free and yeast free pizza crust that is really really good and one of the only pizza that can say this.

Updated 10 years ago read full review

Overall Rating

Review


Nice gf menu with varied choices

Updated 11 years ago read full review

Overall Rating

Review


Great service,very knowledgable about the gluten free diet. Italian food

Updated 11 years ago read full review

Reviews of this Chain

Gluten Intolerant

Overall Rating

Review


My pizza was delicious and the menu shows what is GF, the manager came to confirm what I ordered and that it was safe for an allergy.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


They have several gluten free items on the menu, including a gluten free section on the Kids Menu. The manager came to our table to talk with us in advance and then spoke with the kitchen. My 5 year old loved the kids Mac n cheese. They also had gluten free bread, but it was hard and didn't taste great.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dinner
  • Good for kids
Celiac

Overall Rating

Review


I was so excited that my takeout order, a burger, came in packaging labeled with stickers that said gluten free.

The bun looked too good to be true and I was newly diagnosed with celiac disease. I ate it assuming it was a really good GF bun.

I was so sick hours later and I’m so much pain.

I called the next day to ask what company the gf buns are and they said “Udi’s”. I always have Udi’s rolls in my freezer so I knew that the roll I had eaten the night before was clearly not GF and I had been glutened.

I was so sad because of all the positive reviews but it was my fault for not calling them that night and sending it back..

This was July 2022.

UPDATE 2023

They wronged me again :( this time I had a gluten free Buffalo chicken sandwich that was definitely safe and deff had the Udi’s roll… but I asked for a side salad and LOL it had croutons on it. So the salad was packaged separetly and I gave it to someone else to eat but WTF?!?

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Overall Rating

Review


Had the cauliflower crust pizza with bacon, pepperoni and of course pineapple. Wonderful taste and crust consistency. Only ask would be to improve the cutting of the slices. If we make it back to the Boston area, will definitely try to make it back.

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


We had a really great experience here! The bread all came individually wrapped in foil to avoid cross-contamination, the manager came to speak with us, and the plates come out with another plate covering it. The menu was really large as well! Will be back!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info

Is this your business? Claim the listing

Nearby Restaurants