The Counter

15 ratings
$$ • Fast Food Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers
Safety Rating
9 ratings

As rated by the community

2901 Ocean Park Blvd
Santa Monica, CA 90405

Most Recent Reviews


Celiac

Overall Rating

Review


They are so amazing with celiac disease. Just let them know. They avoid contamination. They have a dedicated fryer that's on all the time now. Easily the safest burger you'll have.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
Updated 3 weeks ago read full review

Celiac

Overall Rating

Review


They have a dedicated GF fryer, but it’s often broken. When it does function, this is a solid spot, that takes Celiac seriously.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 years ago read full review

Overall Rating

Review


Good burgers, not great, but good. Absurdly overpriced. Burgers are expensive and fries cost extra.

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Takeout
  • Vegan Friendly

Photos


Custom made 1/3 lb bacon and cheddar burger on a GF bun.
Custom made chicken sandwich on a GF bun
Custom made burger with an egg.  This person was not GF so he ordered his burger on an English muffin.
Gluten-Free at The Counter
Gluten-Free at The Counter
Gluten-Free at The Counter
Casual atmosphere and GF safety. Good combo. Photo by Cg.
Add a photo View all photos

More Reviews


Celiac

Overall Rating

Review


They're conscious of our plight. Great place to get GF burger and fries

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Fries and burger were very good. Did not get sick. Good experience.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Gluten free buns that don’t taste terrible and other options available. Very knowledgeable staff!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Delicious but I got super sick within an hour. The waiter didn’t seem to be paying a lot of attention, I shouldn’t have trusted. I’ll try again if I’m starving but I’d give them a thorough talking to and not trust unless I get full attention

Celiac friendly?

No

Updated 6 years ago read full review

Gluten Intolerant

Overall Rating

Review


The gourmet burgers were very delicious. They serve the burgers on GF buns and we shared a GF batch of fifty fifty fries. (Half shoe string fries and half sweet potato fries).

Celiac friendly?

Yes

Updated 6 years ago read full review

Gluten Sensitive

Overall Rating

Review


Fun place! Great energy and great food.

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Yes their GF burger buns are quite delicious, and their shoestring fries are fresh and GF safe as well. Ask for their GF custom order sheet because many of the sauces on the Regular order sheet are not GF. The staff is knowledgeable and careful if notified that a client has a medical GF issue.

Updated 7 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


Dedicated GF menu. Worked well for our son with celiac.

Updated 9 years ago read full review

Celiac

Overall Rating

Review


awesome place!! GF menu. GF buns. dedicated fry fryer. burger was fabulous.

Updated 9 years ago read full review

Overall Rating

Updated 9 years ago read full review

Overall Rating

Review


Great burger place with a GF menu, including GF hamburger buns!

Celiac friendly?

Yes

Updated 10 years ago read full review

Reviews of this Chain

Overall Rating

Review


Numerous gluten free options. One of the best burgers I’ve ever had

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Always love being able to eat burgers at the counter! Super tasty! And with the bun!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Never had a reaction at this location. They have a gluten free menu and a dedicated fries fryer. You can make custom burgers and salads. Their gluten free buns aren’t the best, they fall apart easily, but it is pretty hard to find a safe burger joint so I don’t mind too much. Just place your order for a gluten allergy and make sure you double confirm everything will be cooked on clean/ separate surfaces.

Update 2024: The last 3 times I’ve eaten her or gotten to-go I have gotten sick so I won’t be coming back again. I’m not sure what changed as I order the same things and communicate the same needs/requests as before.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Asymptomatic Celiac

Overall Rating

Review


You can build your own glutenfree burger! they have a seperate glutenfree menu and a dedicated glutenfree fryer. The brussel sprouts were amazing! I felt safe, but I am asymptomatic. Keep in mind that they also work with wheat buns in their kitchen. Prices are really fair, no upcharge for the glutenfree buns.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


They tried to gluten/poison my wife who had carefully ordered from the dedicated GF menu. The waiter made a big deal about how careful they are with allergies, but then they brought her a burger on a regular bun, even though the burger had been flagged with a little stick to denote a gluten-free item and despite the fact that the food runner said it was GF when he brought it to the table. Thank goodness my wife noticed the similarity between her bun and mine, although it was only after she had already taken a big bite. They brought her a new burger (which she thoroughly enjoyed), but the waiter seemed offended and put off that we were upset and worried about her health. Ruined my appetite. We should have known to be more careful after he messed up our drink order, brought the wrong fries, and included onions on my order when I had told him I didn't want onions. After all of this, the waiter very reluctantly comped my wife's meal saying, "I will pay for it personally," as if he was trying to make my wife feel guilty about having been the victim in this situation. Comping her meal seemed like the absolute least he could do. We did not tip (that is a first for us) and we will never be back.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

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