The Factory Smokehouse and Grill

100% of 15 votes say it's celiac friendly
170 Old Taupo Rd
Utuhina, Rotorua 3015, New Zealand

Top Reviews


Celiac

Overall Rating

Review


We’ve been here so many times now. When you arrive they tell you about the two or three gluten items. Everything else is GF. Delicious and greasy.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Completely dedicated gluten-free kitchen
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 weeks ago read full review

Celiac

Overall Rating

Review


Awesome food for great price. Everything on menu is gluten free except the regular burger buns (gluten free buns available) and garlic bread. All other battered items completely gluten free.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
Updated 1 month ago read full review

Overall Rating

Review


Excellent place to go if you are coeliac Owner operator uses all natural food and most is gluten free. Fully aware of cross contamination. Friers all gluten free. Only gluten containing items things brought onto premises separately

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good with other allergies
Updated 3 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Bread/Buns
  • Burgers
  • Dedicated Fryer
  • Dedicated Kitchen Space
  • Donuts
  • Fries
  • Gluten Free Menu
  • Onion Rings

Categories

  • Allergy Friendly
  • Dairy-Free Friendly
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout

Photos


Kids GF burger, corn & chips.
Allergy wise buns. Yum!
Add a photo View all photos

More Reviews


Not celiac

Overall Rating

Review


I had onion rings!!!

And the burgers were amazing

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for lunch
  • Good for takeout
  • Good with other allergies
Updated 4 months ago read full review

Celiac

Overall Rating

Review


Can recommend this restaurant. My son is coeliac and this place just put our minds at rest. 1st thing they ask is " Does anyone have any allergies?" Fantastic feel good food. Highly recommend!!!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers online ordering
Updated 6 months ago read full review

Overall Rating

Review


The venue is basic but the food was amazing. Raw ingredients and nothing processed so all ingredients are known. Only items on the menu to be avoided is garlic bread and hamburger buns but GF buns are available. Scrummy and recommended

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 8 months ago read full review

Celiac

Overall Rating

Review


98%of menu is gluten free. A great burger joint with a lot of options including onion rings, BBQ ribs, slaw. Very happy coeliacs here.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
Updated 9 months ago read full review

Celiac

Overall Rating

Review


First thing out of our server's mouth was "any allergies"?. Reassured us all gluten free prepared separately and most of menu is gf anyway. Kids burger meals had gf bun options. No room for dessert but it sounded yum too.

Celiac friendly?

Yes

Updated 10 months ago read full review

Overall Rating

Review


Super good kai, highly recommend

Celiac friendly?

Yes

Updated 10 months ago read full review

Celiac

Overall Rating

Review


Great value for money. Only items that are gluten are normal buns & garlic bread

Great service!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
Updated 1 year ago read full review

Overall Rating

Review


Really good food. Was asked if we had Allergies when given the menu. Almost everything is available gluten free. Would highly recommend.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Only disappointed I didn't stay in Rotorua longer so I could eat my way through the entire menu...AMAZING !

Updated 1 year ago read full review

Not celiac

Overall Rating

Review


Staff were amazing the food amazing and everything on the menu gluten free other than the buns and garlic bread which you can swap out

Celiac friendly?

Yes

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Sooo good! Nearly everything on the menu is gf. Just state gf on ordering. The 1st thing the front of house asked me was if I had allergies. So impressed with the friendliness and the food. Just amazing.

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Fantastic selection of amazing GF food (coeliac safe), and 3 different types of fries!!! It all tasted amazing. Highly recommended

Celiac friendly?

Yes

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Always awesome, wish they would open a franchise but they're super busy already.

Updated 1 year ago read full review

Overall Rating

Review


MUST VISIT, FAMILY FRENDLY. Too many choices, ate far too much and even had some left to takeaway. One of those amazing places that make you feel so comfortable to eat. Staff and Food amazing. No compromises here.

Celiac friendly?

Yes

Updated 1 year ago read full review

Celiac

Overall Rating

Review


OMG how good is it to be able to choose from the whole menu (except the garlic bread labeled NGF). And the food was amazing. Ribs yum yum. Calamari and fish and chips. Back tomorrow night to try the burger. And pork belly bites.

Celiac friendly?

Yes

Updated 1 year ago read full review

Overall Rating

Review


Manager asked every person if the had any allergies and immediately let them know what was not safe for them (only a couple of items). Definitely felt safe and yum food

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


This place is amazing! I am celiac and they are great no contamination risk as everything is made from scratch and non-g.f buns etc are ordered out so flour is not in the kitchen. The food is amazing! I'm so happy I found this place. Staff are so helpful and friendly. Can eat anything but garlic bread and mud cake everything else is gluten free :-)

Celiac friendly?

Yes

Updated 2 years ago read full review

Not celiac

Overall Rating

Review


Amazing place to eat, my daughter is gluten free and we were very happy to find a restaurant which caters to everyone with delicious food and excellent service 98% of the menu is gluten-free. The smokehouse sauce is amazing. Also they were very accommodating to my husband who is on Keto diet.

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Extensive gluten free menu with only two things not available gluten free (garlic bread and chocolate cake). They ask about allergies at the beginning. Best thing is the donuts. Kids and hunny who are gluten eaters liked the food too, although they only have one vegetarian option - burger. I thought prices were very reasonable for a restaurant. Loved the pork bites.

Celiac friendly?

Yes

Updated 2 years ago read full review

Overall Rating

Review


Cannot recommend this place enough. The owner(?) was so friendly, fun, and personable and we appreciated the laidback nature of the place. The BBQ was top-notch and my burger was as tasty as any I have had in the states. All for a very affordable price. Also safe for celiac as pretty much their entire menu is gluten free without much risk of cross-contamination.

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Casual family friendly - but oh so delicious! GF heaven had a delicious burger, ribs and fries - all topped off with hot donuts! Very happy family. Staff were very helpful and knowledgeable.

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


This place is awesome staff are amazing and the food is so delicious I am celiac and this is my all time favorite place... Great staff, Great Atmosphere & and Great food

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Really expensive especially considering our gluten free buns were dry and stale. The non-gluten free members of the family were happy with their burgers though.

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Delicious burgers and more! The only non gluten free items on the menu are a burger bun and garlic bread (they also have gf buns). Gluten free fryer with options for onion rings, calamari, fries (or chips if your from NZ). I would definitely go back! The staff was knowledgeable about what was in all the menu items and how they are prepared. Easy to ask questions and get good answers.

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Great burger and donuts. Good value and staff on to it!

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Coeliac safe takeaways. Great range on their menu which can be found on their Facebook page.

Updated 4 years ago read full review

Not celiac

Overall Rating

Review


Fantastic gluten-free food. great service and good knowledge of cross contamination for coeliacs.

Updated 4 years ago read full review

Celiac

Overall Rating

Review


The Factory Smokehouse & GrillSeriously if you are in Rotorua and want fabulous takeaways you need to try here. And they even have gf donuts.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Good gluten free menu and options

Celiac friendly?

Yes

Updated 4 years ago read full review

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