The Melting Pot
$$$$ • Restaurant
Most Recent Reviews
My third experience here and the best yet. The waiter was knowledgeable. Everything came separately and my family worked out a system so that we could share the fondue evenly. The bread was good "sourdough" and the chocolate fondue dippers were varied. Overall a great experience.
Not much was done to be careful after I told the hostess and the waiter my son and I both had celiac. The waiter brought out teriyaki on the sauces tray and told me to “avoid it” when it shouldn’t have even been on the tray in the first place. When dessert came out, he ended up bringing out a platter for us that all contained gluten, and upon setting it on the table, he had realized after analyzing my facial expression that he brought out the wrong thing and said “oh right, gluten free”. He was mindful of the nuts that could have cross contamination and left them off, but then brought out multiple things with gluten on them. It felt like minimal effort was put in and I didn’t feel safe eating there, even after multiple confirmations that it was safe and they take precautions with celiac. For how much I spent here, I really was not amused that we weren’t taken more seriously with our allergy.
The Melting Pot used to be one of my favorite places in town. However come of the service has gone drastically downhill in the last few years. The last trip Hi took here was about 3 weeks ago. My boyfriend called the day before to make a reservation and told the person taking the reservation that I have a gluten allergy. When we arrived, no one had any record of that. At the table, we told them again that I had a gluten allergy. They brought us food that was supposed to be gluten free. However,
there was definitely cross contamination because I spent the last hour of our meal in the bathroom and the next day in excruciating pain.
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More Reviews
Always a great safe spot in old town. Waitress knew all about celiac and cross contamination.
Amazing dinner! We came for great plates and loved it. Since the last time I ate at a Melting Pot I was diagnosed with Celiac and now have to eat gluten free, and they offer an amazing selection. Everything (including drinks) is clearly marked GF or not on the menu and the waiter was super helpful and knowledgeable. We had delicious 4 cheese fondue w/veggies and gluten free bread, a variety of meats in Mojo broth, and a dark chocolate w/raspberry liquor chocolate fondue that came with gluten free pound cake and brownies for me. The gf brownies taste better than regular brownies! The great plates meal came with a bottle of wine, we got the moscato which was delicious. Great service and a great atmosphere. We’ll be back for a special occasion in the future!
Melting pot has extensive and excellent choices/options for gluten free. Very allergen friendly, as it is highly customizable. My favorite special occasion restaurant.
The Melting Pot goes above and beyond when taking care of the Celiac guest! We had the most amazing dining experience here. By telling the host we were Celiac when we made the reservation, they were completely prepared for us when we arrived. The waiter walked us through the menu, made all necessary changes to our meal choices and even suggested drinks that were gluten free. Fantastic service, wonderful food. I wish other restaurants were as trained and prepared as the Melting Pot!
Service was incredible! I mentioned I had a gluten allergy and they were extremely accommodating. I went with my boyfriend, who is not GF, and they brought out seperate GF options (bread & dessert) so we could both enjoy it equally. Definitely will be back soon!
They totally catered to me and reassured me that all the food that I was served was gluten free.
Reviews of this Chain
Great experience. They have a lot of knowledge on keeping gluten free food safe.
This is a great restaurant for a special occasion. It’s so great to have so many gf options for each course of fondue, including bread, and desserts! Just don’t use the gluten dippers with your gf fondue and you’re good to go!
This was my first time trying fondue and I cannot say enough about the great experience I had here. There are an enormous number of gluten-free options and the servers are well trained about Celiac Disease. Some of them even have Celiac themselves. Ours guided us step-by-step through a four course meal (cheese fondue with GF bread, salad, main course fondue with multiple dipping sauces, and dessert fondue). Everything was delicious but the dessert course was out of this world! The dippers for the chocolate included celiac safe snickerdoodle cookies, chocolate brownies, marshmallows, strawberries, and bananas. It was a feast! It’s pricey but for a special occasion or just a-la-carte, I highly recommend you go.
See update below original comment.
Took my daughter for the first time and was blown away with their gluten free selection and knowledge. I spent dinner saying “we can’t eat that” and always got the reply “it’s gluten free”. Menu is clearly marked. We are also vegetarian usually making gluten free eating tricky. Not here. Best dining experience in a long time! I cannot wait to do it again. The Melting Pot will be our new go to restaurant!
Update: we went last Sunday 10/12/2024 and despite telling everyone who would listen we were gluten free everything we ordered came with gluten. Took two hours for dinner because we were constantly waiting. Good thing I knew what shouldn’t be there because they were oblivious. Called the manager and told her the next day. The owner offered us $20 odd the next meal. Ridiculous.
