This is my go-to chain restaurant if I need to pick up fast food. The kids love the tacos, and we have yet to have any cross-contamination issues in the four years since my son’s diagnosis. Not one accidental gluten incident. Corn tortillas don’t fall apart after the first bite like most corn tortillas which is key for my son. Great option to have in our area.
I wanted to give this restaurant 2 ratings. A one for their gf options but a 5 for quality and service. Their gluten conscious menu is NOT safe They cook chips and tortilla on the same grill as flour. If you ask they will wrap it in foil on the grill with care Also the chicken and beef have gluten Good food but not super safe of gf friendly
Celiacs beware!
Sorry celiacs, Torchy's in NOT gluten free. After eating there several times and the managers saying their food is GF, one manager said absolutely not. I spoke with the VP of operations, and over an hour with their culinary chef in charge of the menu. They cook GF ingredients on the same flat top grill as gluten containing products. They cook chips in the same dryers as flour products. Kitchen designs are too small for seperate prep and dedicated cooking surfaces and fryers. I recommended they change their menu to say gliuten friendly; not gluten free - TBD. Will not eat here until they resolve these issues. Too bad; food is amazing!
Delicious! They have a “gluten conscious” menu online and will note that the order needs to be gluten free if you ask when ordering. I got the chicken fajita and fresh avocado tacos, and both were great if a little spicy (I have a low spice tolerance). The manager stopped by our table while we were eating and brought us free chips and queso when we said it was our first time there. He explained that they have a dedicated fryer for the chips and even brought out a bag of the cheese they use so I could confirm it was gluten free. Overall, it was a great experience!
I went even after reading the previous review. We informed the staff when taking our order that I could not have gluten as it will make me sick. I was I formed that they would mark my food with a note so there was no cross contamination. Before we left, I was starting to have reactions to the food and it’s the only thing I have ate today. Will not be going back.
I had heard good things about Torchy's from GF friends, but the Cashier was not at all informed on GF. She assured me that the kitchen was well informed and could wipe things down, use separate utensils, etc. But they brought me a taco with fried tortilla strips on it, even after we had talked about the fact that their chips are not gluten free like they claim, since there's a shared fryer. I didn't eat it, to be safe. Definitely wouldn't recommend