Torchy's Tacos
$ • Taco Restaurant
Most Recent Reviews
Summary -
Yummy but had issues ordering from the gluten conscious menu and chips are in shared fryer.
Story -
When I asked the server about gluten they immediately brought over the manager. Manager was great! They brought me the “gluten conscious” menu, explained that the chips are fried separately but the oil from both fryers are combined (so not GF but listed on the menu). I ordered the baja shrimp taco and the brisket taco on corn tortillas, mentioning the gluten allergy/menu to the server.
When the food came out, the shrimp was breaded and fried (so not GF), so we sent back with the server to redo. Then we realized that my partner’s burrito had vegan meat instead of the beef he ordered (burritos are not GF). He mentioned to manager who happened to walk by. Manager went back to kitchen and didn’t come back out until our food was out and correct. Everything was really good, including the mexican rice and street corn sides.
We tried to pay but the manager comped our meal. Very nice!
There is a bar and specialty cocktails but we didn’t try any.
Photos
Reviews of this Chain
Delicious! They have a “gluten conscious” menu online and will note that the order needs to be gluten free if you ask when ordering. I got the chicken fajita and fresh avocado tacos, and both were great if a little spicy (I have a low spice tolerance). The manager stopped by our table while we were eating and brought us free chips and queso when we said it was our first time there. He explained that they have a dedicated fryer for the chips and even brought out a bag of the cheese they use so I could confirm it was gluten free. Overall, it was a great experience!
I went even after reading the previous review. We informed the staff when taking our order that I could not have gluten as it will make me sick. I was I formed that they would mark my food with a note so there was no cross contamination. Before we left, I was starting to have reactions to the food and it’s the only thing I have ate today. Will not be going back.
I had heard good things about Torchy's from GF friends, but the Cashier was not at all informed on GF. She assured me that the kitchen was well informed and could wipe things down, use separate utensils, etc. But they brought me a taco with fried tortilla strips on it, even after we had talked about the fact that their chips are not gluten free like they claim, since there's a shared fryer. I didn't eat it, to be safe. Definitely wouldn't recommend
Good tacos with lots of protein. Plan ahead by looking at their website for GF options and ask order to be flagged as GF. All is made in back, and I don’t know about their kitchen protocols. I get the same thing every time I go and feel safe with that.
