Permanently Closed

Turtle Jack's

2 ratings
$$$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Appetizers, Bread/Buns, Burgers
Safety Rating
2 ratings

As rated by the community

4289 King Street East, Kitchener, ON N2P 2E9, Canada N2P 2E9

Most Recent Reviews


Overall Rating

Review


Requested something off of their "gluten free menu" for take out. When I looked at the dish the noodles didn't look like gluten free, called the restaurant to confirm and the person who took my order AND the kitchen couldn't recall "if they had forgotten". That's how you view food allergies? Will not be returning.

Celiac friendly?

No

Updated 6 years ago read full review

Symptomatic Celiac

Overall Rating

Review


My daughter & I went for the first time last weekend and the waitresses (1 in training) were great. I asked the new girl if she knew what Celiac Disease was, and she did!!! She ensured me that my meal would be safely prepared and served. I had the blackened chicken sandwich on an awesome soft GF bun!! I opted for a side of mashed potatoes. (why not!) There are about 6-7 different GF sides but they DO NOT have a designated deep fryer, sadly. See the pics I posted! We will most definitely return!!!! Sure wish they'd invest in that fryer!!! Baby steps!

Celiac friendly?

Yes

Updated 9 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Appetizers
  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • Kid Friendly
  • Restaurant
  • Seafood

Photos


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Reviews of this Chain

Celiac

Overall Rating

Review


Selection of gluten free meals.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Celiac

Overall Rating

Review


Great experience. Also have a GF menu

Safety


Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

Hashimoto's

Overall Rating

Review


Wonderful dinner out for our family! Three of us are GF (including two celiacs) and were delighted to find a gluten free menu with many options to choose from. It was a relief to know the food was safe and that we could eat anything on that menu! We skipped dessert, but there was a GF Turtle Pie listed.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Hashimoto's

Overall Rating

Review


Good experiences at Turtle Jack’s; they have a separate GF menu, my server was knowledgeable about my options, and the food was great! Would recommend

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Friendly, knowledgeable staff. Dedicated gluten-free menu with gluten friendly options in the regular menu. Kitchen willing to customize anything they can. Manager and wait staff are incredibly nice and helpful. HIGHLY recommend eating here. And don't forget the Turtle Pie for dessert. Yum!!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for takeout
  • Good with other allergies
  • Offers delivery
  • Reservations recommended

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