Urban Plates (Closed)

This was about a year ago. One of the staff plating food moved the bread around with his gloved hand while waiting & did not changed before handling my food ( I had already ordered and asked to make sure my selections were gf. (happened pretty quickly. I just didn't eat the item he touched. ) Their portions are small, so between the 2, I left hungry.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free

Fresh and tasty food. Numerous GF options and they take allergies seriously

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good with other allergies

Service was great! Food was great! The only minor complaint that I have is that I ordered gluten-free ribs and when I got it it had a big piece of bread on top, however, they were quick to remedy it and brought me a whole new plate. Other than that, fantastic food.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good with other allergies
• Offers online ordering
• Offers outdoor seating

Delicious, healthy, and they were great at helping me choose what I wanted from the variety of gluten free options on their menu. I was happy to return with a friend! I’m intolerant with a mast cell disease, so I’m not sure how I’ll react each time I’m exposed & carry an epi pen because of this.

The staff (especially the manager) was knowledgeable about gluten free and was extra careful about cross contamination. Lots of good options for simple fast eats. It was nice to be able to watch them make my salad in front of me so I could make sure they were being careful to not cross contaminate things. Only reason why it’s not 5 star is there is still gluten in the facility. I am a celiac and I didn’t have a reaction at all though!

Three great experiences. Say no bread. Lots of options, even dessert options.

Celiac friendly?

Yes

Everything is clearly labeled, clean areas, knowledgable staff and delicious food!

There’s a fair share of gluten free food. You can’t just say “no bread” to have it gluten free. Practically every time I have said “no bread” they have placed bread on top of my food. You must say “GLUTEN ALLERGY” for them to take you seriously. They have gluten free bread, but it’s meh to be honest. If you are celiac I would stick to plates, salads, and bowls. The kitchen is way to complacent to ensure no cross contamination when making gluten free sandwiches. Even if you request gluten free bread, they often grill it - probably on the same grill with “gluten bread”. I doubt it’s a separate dedicated area.

Service is 2.5/5. It’s a hit or miss. The cashiers can be blunt and rude with their lack of grace. If the manager takes your order, it’s fine.

The food is also a hit or miss. Sometimes it’s amazing and dialed-in, other times it’s a let down, especially for the price.

Try to go near opening times/before rush hour. Often times when the kitchen is rushing, they will gloss over specific requests.

If you eat here, be prepared to speak up with the possibility of having to send the food back to the kitchen to have it re-made because of bread placed on your food. Don’t be afraid to speak to the manger if you have to, he seems nice and wants things to be right. Overall do your due diligence, understand the menu and you should be ok.

Unless you have eaten here a few times, I would not order online for delivery/pick-up. The risk is too high. It’s not worth getting sick over. I would eat here at least two times to get a feel and understand of how things are to best avoid getting sick.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for kids
• Good for lunch
• Good selection of healthy options
• Good vegan options
• Offers delivery
• Offers outdoor seating

Amazing food and service. Open kitchen area. They have fresh lemonades on tap with different flavors. Fresh kombucha that was amazing. And the food is SPECTACULAR. The braised beef bowl with mashed potatoes tastes like a mom is in the kitchen making dinner. And it’s gluten free!! Lots of vegetarian and vegan options

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for keto
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good with other allergies
• Offers online ordering
• Offers outdoor seating

Ordered a gluten free item from the menu, and I had no adverse reactions.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Just ordered from them. Despite the GLUTEN FREE checkbox, "No Bread" checkbox, and both GLUTEN FREE and NO BREAD printed on the ticket on the bag, the bag had a baggie of bread, and a cup of croutons, the crouton cup was not sealed well and ajar, the bread bag was just a paper bakery style bag with crumbs escaping all over the bag. I ordered a steak plate with mashed potatoes and no gravy, a side salad (that was two large leaves of lettuce and some onions with a teaspoon of vinaigrette), and a tomatoe soup. I inspected all the containers and it didn't seem any crumbs got inside... Less than 20 min later I'm running to the bathroom. *SIGH*

Celiac friendly?

No