Went last week with a friend and the manager explained that they can no longer guarantee anything is gluten free. I really appreciate the managers honesty and ended up dining somewhere else. Thank you guys for caring!
The waitstaff brought over a chef to take my order. Most items can be made gluten free. They were also cautious of cross contamination and offered to make it on separate cookware.
good protocol, decent service. food ordered gf was a joke. gross
Was very excited to try do to a friend who had raved about it in the U.K. All the staff had horrible attitudes and gave incredibly horrible service starting with the host. The manager came to talk to me about GF and took our order. Received edamame with ramen noodles on them! Even tho they are labeled GF on the menu. They use the same water for edamame as ramen!! Apparently you have to specify GF even tho it says it on the menu. Risked some noodles and they were bland, flavorless and insipid. Not worth it gluten free or not. Huge disappointment and risk.
Staff is super knowledgeable and helpful! They made sure my stud. Was 100% gluten free with no cross contamination.
Gluten free yes but food is gross
Although staff seemed very attentive in the beginning, I found a regular ramen noodle in my GF ramen! Be careful.
All orders for the table were handled by the manager to ensure everything was done properly. Gluten free menu, staff was very accommodating. Not the best ramen in New York, but tasty nonetheless.
Gluten free menu if you ask. Amazing food and chef will take special care.
I got sick after eating at this location this week. The waiter we started with seem to have a clue about food allergies, but then he disappeared and a waitress who really didn't want to wait on our table took over. When I asked her if one of the condiments was gluten-free, she simply responded that maybe it was. I used to do better here, and the combination of now being sick and the really angry and uncommitted attitude of the wait staff, perhaps indicative of an unpleasant workplace, makes me think this place is too dangerous for celiac to eat that. Don't make my mistake and eat here.
Food is good and staff knows about gluten free and cross contamination. Safe for celiacs
A manager will take your order and ensure your meal is safe. There are several options available and are very flavorful. I had the pad Thai salad. -Excellent meal!
They were able to make my young daughters gf from the kids menu. My daughter enjoyed something close to chicken noodle soup for the first time since diagnosis (noodles were rice noodles.) my other daughter had something similar to chicken fried rice. Her only complaint was she wanted more chicken.
Last time I went here they seemed to have no idea :( I just ate edamame
Delicious. Asian fusion. Manager came over and explained everything and was able manage the soy allergy as well.
They now have a dedicated gluten free menu with lots of yummy options!!!
This Japanese chain restaurant offers a small gluten free menu. They are very serious about allergy protocols. My food was supervised by a senior member of the kitchen staff and only a manager brought my food to the table. I had a delicious chicken and rice noodle bowl.
They have a gluten free menu (a bit small and mostly fish based) and as soon as you tell them that you are celiac, a dedicated member of the staff will take you order. Celiac friendly, very tasty.
Ask for the non-gluten menu. Ramen and garlic chili edamame were great.
Ashish was such an incredible server. He was able to point out what meals were able to be made gluten free easily, which could but would have a flavour change and they couldn't guarantee it would taste good, and which weren't safe.Pretty decent gf selection for a place that doesn't specifically cater for gluten free. It's not marked on the menu, but ask for Ashish and he'll help you out :-)Very tasty! Thank you :-) :-)
Very delicious and can adapt anything on the menu to be gluten free and they have a gluten free menu! They use rice noodles instead of ramen noodles. Very tasty and I would go there again!
Breakfast was delicious. They just need to supply gf sausage and toast to make a 9.5/10 meal.
I put three stars because their GF menu has changed and been shortened; I went in 2016 before the menu change and then again in 2017 after their menu changed. They only have a few (and mostly plain) options left in their GF menu, BUT their prawn Itame was very good, and luckily their Lollipop Prawns are still GF! If you go, you must try the prawns!
I ordered gluten free chicken ramen which didn't really taste that great to begin with and was too expensive and I was sick almost immediately. I was traveling from out of town and it was almost impossible to find a bathroom!!! Horrible experience!
I have persisted against my better judgement, and while it should be great for GF, it's let down by the staff. you do have to contend with the soulsucking binder before you can identify the GF options. However, on more than one occasion , despite writing down my order number on the placemat AND confirming coeliac requirements, I have been served the meal for another (non GF) person in my party.
I used to eat here often but the last time I went (a year or so ago), the manager informed me that the "gluten free" rice noodles are cooked in the same water as the gluten-containing noodles (I had never been informed of this before, despite always notifying the waiter that I was celiac). They also stopped labeling any options as "gluten free" on the menu some time before that. Maybe they've improved their practices since then (I haven't been back), but I would advise celiacs to ask a lot of questions and speak with the manager if they're going to try to eat anything here.
Hip Asian fusion. They have a GF menu but can modify many of the other dishes. A manager must take the order if it is allergen specific. Manager brought out the documentation they use for these modifications. Very impressive. He told me the most senior cook will prepare my meal.
Damn good job; seems that they personally train managers about allergies and they personally attend to your order.
Despite having a gluten free menu and supposedly everything being cooked separately I got sick immediately after eating here. I'm almost positive it was due to the food here and not anything else I ate as I ate at home earlier in the day. Unfortunate because the chicken ramen was good (the gf menu option). I'm usually not super sensitive so there must be something in their cooking process that contaminates.
Ordered off the gluten free menu twice now and have been sick after both, most likely from cross contamination. Not good for people with celiac
Dedicated service to gluten free prep
The staff was very helpful and acknowledged. Our server took all non-GF orders and the the manager took care of the GF order, making it clear that all the food would be cooked separately in order to avoid as much as possible any cross contamination. The duck wraps were really good and the Ramen was nice.
Good food! Not a huge variety of options. They knew about gluten intolerance to an extent. I would suggest, stating that you can not have gluten because of an allergy! Will make the ordering process easier. They also had gluten free soy sauce.
Pleasantly surprised by the GF menu & because I have other allergies they gave me notebook that listed all the menu options & what allergens they contain. It made eating out feel a lot more straight forward & enjoyable. Will definitely go back!
Wagamama offers a detailed allergen list with the specific instructions for them to make an item safe. when you order, the kitchen will specifically clean their tools and workspace before preparing your order. Your options will be a bit limited, but you can get rice bowls, curries, ramen (with rice noodles), etc.
really tasty soup and they had an allergen menu. I did feel it was it was a tad expensive, mostly due to the fact the the GF options were available mostly if you subtracted stuff (I.e. get the ramen without all if the stuff that is tasty), but I would recommend. I didn't feel sick after so that was enough for me. Also, it can take a little longer for your meal to come as they are preparing the surfaces to cook it on. Be patient it's with the wait for yummy food and no contamination :)
There is an extensive menu a small part of which is gluten free. On the gf menu there is statement about how careful they have been in the kitchen to avoid any cross contamination.
The gluten free items were not clearly marked in the menu and while the staff understood how to handle the order, my food came out SIGNIFICANTLY later than the rest of the table. And the vegetables didn't taste cooked enough. Not to mention, I waited another 5 minutes or so for gluten free soy sauce. Also, no one apologized for the extra long, 20 minutes or more after the rest of my party had been served, wait. The food sucked and the wait staff was mediocre, at best. I wouldn't recommend wasting your time with either unless you have the time and don't care about any of the reasons for going to a restaurant!
They were very knowledgeable--the host took a takeout menu and marked off everything that was naturally GF and which chould be made safe by alteration (they have San-J GF soy sauce, my fave) I had the vegetarian spring rolls, and chicken chili "ramen" with glass noodles, along with a side of lovely fried tofu that I soaked in the super tasty broth. I felt fine both immediately afterwards and several hours after, so they successfully kept me safe. :) Since I still break out in a rash that then bleeds if I get wheat flour based stuff on my hands, I make a decent mine canary, and I'd say that as long as you are clear they will happily show you the options here. (Note: there were also a lot of 'small plates' and sides that are naturally GF and a meal of those would also be awesome. I just super wanted soup) So, a solid four stars, because if they had a km enu pre set up it would have made ot easier on both their on location staff and me :p Dear corporate, just make them a little sheet, ok?
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