this is a fast casual place, ie Chipotle style where to go down the line and tell them which ingredients you want. Nearly all the different components are gluten free, so it's easy to make a bowl that is safe (the tacos and banh mi aren't). The employee making my bowl was willing to put on new gloves when I asked (since they do handle bread and tortillas). Unlike Chipotle, where they use their hands to get some of the ingredients thereby contaminating them, this place has spoons or tongs for all the ingredients. Great flavor, especially the chili lemongrass sauce with beef and vegetables. Feels safe and tastes good.
Love the teriyaki chicken and steak bowl with brown rice. Everything is GF except tortilla and chips. They were very accommodating and knowledgeable when asking about the menu. One of my new favorite restaurants.
I have gone to this particular location dozens of times. They are always willing to change their gloves. When I mention I have CD, they ask the next employee in line to change their gloves as well. Luckily, there isn’t a lot of gluten, otherwise I wouldn’t be able to go since I am very sensitive. Their bowls with chicken and teriyaki are my go to!
They hay a list of what’s gf but without it they assume flour tortillas are gf so be sure you ask for corn tortillas specifically. The rest is naturally gf. Just wasn’t amazing in taste. It was ok.
They were super helpful in helping me pick gluten free options. One employee chopped me fresh cilantro because he was worried about cross contamination of the cilantro on the line. I’m so happy to be able to safely eat here.
Loved Zao!! I can’t wait to go back. They were very knowledgeable about the gluten free options as. Even recommended no peanuts because they can occasionally be mixed with the fried onions. The rice noodles were delicious and all the toppings, meat, and sauces were gluten free. I believe most were dairy free too!
Love their teriyaki rice bowl! I feel totally safe here!
Everything is gluten free except the meatballs, sandwiches, and noodles. Rice bowls are awesome. I am celiac and never reacted but I would not call in. Go in and ask them to change their gloves - Some are really good about it and do it without being asked but some aren’t.
I had the noodle bowl with the supposedly gluten free teriyaki sauce, steak, and green beans. It was the only thing I had eaten that day, so I know that Zao was the culprit. It tasted pretty good, but was not worth spending my night throwing up, and having a rash on my face for a few days. Don’t go here for gluten free.
Attempted this yesterday. Young lady making a sandwich for a patron in line ahead of us used the spoon from the meat to open the bread bun. We walked out. Cross contact nightmare. Would not recommend eating here for those with celiac. Cross contamination risk is too high. Had to add a star rating to post. One star is too many. ZERO stars from us.
Zao is always tasty and amazing. So many gluten free options and is marked on the menu. I always get the noodle bowl with steam and the sweet soy sauce with green beans corn and carrots and it never disappoints or gets old. I have never gotten sick here and would definitely recommend.
I ordered the salad and loved it! I just couldn't eat the crispy onions or the meatballs. It has been a long time since I could eat out and actually order a gluten free Asian salad. All of their sauces are gluten free because they use gluten free soy sauce.
I got glutened. I let them know my order was GF. I ordered a salad. No glove changes and my bowl is passed to different people down the line. I don't know if I will be back. Food was delicious though! I just hate ending the night sick :(
I've been impressed with Zao. They do rice bowls that are GF. At this store the personnel know about what is and isn't GF. They change gloves for you. The offer chicken and beef bowls. All the sauces are GF. I like the lemongrass, personally. Most of their toppings are also GF. I've eaten here 5 times without any adverse reactions.