I explained to them that I had Celiac Disease and they assured me it would be done separately. I opened my bag and realized oyster crackers were added into my bag (clearly not gluten free) and Nima tested the sandwich and soup. Both came back positive for gluten. So disappointed.
Food was relatively quick. Pretty good. They had a gluten free bun option, though I didn't get one. I would go back again. 3 Celiac individuals in our group, 3 different items ordered, no one got sick. And like I said, was pretty good, too.
I eat here every time I am in town. Their gluten free bread is great and worth the up charge. They can make almost anything gf. They even have 5 breakfast options. They do not have chips though which is weird considering all the sand which options.
I asked for a gluten-free menu and placed my order off the gluten-free menu. when the ordered came it w as on regular bread. When I asked of it wa s gluten-free the server said you didn't say to make it gluten-free and proceeded to argue with me. Finally remade sandwich on a stale gf baguette and the filing was not adjusted for size and density of bread.
They do offer gf options. While waiting for our food I had the opportunity to view the kitchen staff. One of the cooks hugged another worker, his gloves touched the back of the other and didn't change gloves. (Not just a Celiac issue.)One worker on the final prep side had NO gloves and handled our gf bread and also other orders. Even though I specified one of our sandwiches had to be gf, I don't believe they really understood what to do. I asked the gloveless worker, "Shouldn't you be wearing gloves?" He said sorry and put them on after I told him my husband couldn't eat the food he had just prepared due to cross-contamination. He replied that he didn't realize it was for a Celiac order. (Even though I shared this info when I ordered. Maybe they don't have a way of sharing this with all the workers?) The worker then changed gloves and the cook prepared another sandwich. A third worker picked up my husband's (2nd) sandwich and I couldn't say for sure that he had new gloves, but I seriously doubt it. Perhaps if you can go at a slow time between meals you would have better luck. They did place the sandwich on gf bread and on foil before going through the toaster oven. This was at the Edwards, CO location. No complaints about the quality or taste, just about their understanding of cross-contamination.
They have GF BREAD!!! They can make just about any of their sandwiches from the menu into GF. I have seriously not had a sandwich this good in years since having to be GF! Their GF bread was a full size sub bun style and very soft & delicious! Definitely my new favorite!
The gluten free bread is some of the best I've had. They only have one size so If you order a foot long you will get two sandwiches. I was stuffed after one. I can't comment on how celiac friendly this place is, as I didn't ask about their specific protocol for gf orders. I think there's always an inherent risk dealing with sandwich shops since there is so much bread floating around.
The food here is delicious and they have a gluten free menu that includes a good variety. My only problem is they charge $4 more for gluten free bread that isn't even close to the size of the regular bread. It does taste pretty good, but because of such a big up charge (I usually only get a $2-3 up charge at most places) this won't be a top choice of mine.