Honestly a nightmare… my family really loves this place but it was awful for me as a gluten free person. Here’s the short stuff:
Pros:
- the gluten sensitive menu actually looks pretty good, I think if you’re not sensitive to cross contamination you might (?) be okay
- salsas were amazing, the fun little flight has some really great flavor
Cons:
- I was promised a dedicated fryer for the chips, that’s false information. I wouldn’t eat them again
- waiter did not write down any orders and despite me asking the usual questions and reminding him 5 times, he served me flour tortillas. Had I not checked with him before eating I wouldn’t have known
- My remade meal came out after the rest of the party was done eating, they charged me for two meals
- Management wouldn’t make eye contact with me after I tried to be extremely polite given what happened, I think staff lacks education on allergies
- Waiter made a joke when I packed up my food about me not eating, I was honestly scared to get sick at the table
- Even though I only had chips and two bites of my tacos I got really sick, ended our night
I can’t recommend this place for celiacs and honestly anyone with an allergy in good faith. Im bummed it happened this way because it’s a favorite for my local family. If you’re going to eat here I’d call ahead and talk with a manager and definitely ask for that manager before you order to make sure everyone is on the same page.. but at that point just go to Miguel’s, I’ve eaten there safely before.
I provided feedback on the website so I’m hoping for some kind of training for the staff so they understand better in the future.
If you are looking for a good gluten free and dairy free restaurant not go here. Not much to choose from.
I had a great experience! The manager and waitress were very helpful. The waitress checked to make sure salsa was good and brought me my own. Also brought me baked chips. Waitress confirmed gloves were changed. They reassured me all the gf items don’t come in contact with gluten items. Definitely recommend.