Alamo Drafthouse
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I really wouldn't trust eating here, especially with Celiac. I love Alamo, but the three times I've ordered here, there was some mistake pertaining to my intolerance. The last mistake they gave me vegan instead of gluten-free, which hasn't happened to me... ever... I asked all the right questions and even clarified when they brought it to me, but it just seems like allergies aren't taken too seriously here. They comped my meal, but I will definitely not be ordering food here until they get stricter about food allergies.
Alamo Draft House only offers drinks, popcorn, and wrapped candy as GF. No different than any other movie theater as far as GF items.
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I always make sure to talk to the waiter before the movie starts about my dietary needs. I've gotten pizza the past couple of times and no CC. There are limited options but the food is good overall. I don't go see movies anywhere else, even if I just order popcorn because of the atmosphere and funny clips before the movies.
I had gf pizza. The waiter was happy to answer any questions that I had about the menu. The only downside was there were no desserts besides shakes.
We visited the Slaughter location for the first time tonight. Upon arrival, I was impressed as they let me go look at the theater to decide where we wanted to sit and they took the time to go over the gluten free options with me and explained that the kitchen takes precautions when serving gluten free. Well, I ordered a burger without the bun and a side of chips and salsa, knowing that the fries aren't gluten free. They brought out a full order of chips and salsa which was more than I wanted (or wanted to pay for) but I let it go. Then, they brought out a burger without the bun but covered in fries. So I wrote a note to the server telling him I couldn't have the fries because I am gluten free. He promised to take care of it. So he took it back, they removed the fries and tried to reserve it to me. How do I know? Because there were still a couple of fries on my plate! So I wrote another note explaining that removing the fries doesn't mean the burger hasn't been contaminated. I asked them to just take it back and remove it from our ticket. Adding to the frustration, when they brought it out the second time, they had covered it with chips (which is what I originally asked for) but I removed the chips and added them to my chip basket so I could see the burger, not knowing they had sent out the same contaminated burger. So now, my chip basket was contaminated. So I couldn't eat that either. But the most frustrating part was how much it interrupted my movie experience having to deal with the kitchen so much. Honestly, after the movie, I expected someone to come over and talk to me but all I got was "sorry" written on the receipt. They took off the cost of the burger but that was it. Some of us are gluten free not by choice but because it actually makes us sick. I appreciate that you offer gluten free options, but after tonight's experience, I can't say your kitchen is well trained in these matters.
They're now annotating the regular menu with the gluten-free items, but they've taken some options away that were on the original gluten-free menu. There aren't that many options, but it's definitely nice to be able to go watch a movie and have a snack and a Redbridge.
Reviews of this Chain
We came early so I could talk with the wait staff. They didn’t mention they had a dedicated fryer to me, just that they had GF buns and pizza. The menu isn’t marked, but there is an allergy list online (unfortunately my phone died right before I got there so I was a bit stuck).
You write your order on a card so I also made sure to note very largely first that I had an allergy and required no cross contamination. I ordered the impossible burger with a GF bun and side salad, undressed, no croutons.
The salad was delivered with a single crouton on it (which was really hard to see in the dark and I almost ate it). That there was only one makes me concerned that someone put croutons on it and then tried to remove them.
I sent it back immediately and honestly should have sent the whole meal back because now I have a stomach ache consistent with being glutened. I asked the server as I returned the salad if the whole meal was safe and she said it was because it was on a special tray. But, at the end of the movie I noticed my husband’s food came on a similar tray to mine and he did not order his food gluten free.
Exercise caution if you are going to risk it, get there early so you can see your meal before the lights are off and ask questions. They play an hour of custom content that pairs with the film you’re seeing, so you won’t be bored if you’re early.
Stick with the popcorn. I LOVE this theater and the service is great but I’ve been glutened a couple of times. There are plenty of GF options but even the servers have said it’s not safe for celiacs.
I got the Cobb salad and explained that I had celiac and am sensitive to CC. The server seemed to understand and was confident they could take care of me.
The salad was delicious and I’d order again. It’s been a few days and I haven’t gotten sick.
The menu doesn’t list GF items, so you do have to chat with the server more.
Let them know my daughter had celiac and they fried her fries in a separate fryer. I double checked before she ate them since everything arrived in the dark of course. They have gluten free buns - she doesn’t like buns with burgers - so she was so excited to have safe fries (no reaction after).
I love coming to this place for date nights. I always either get the pizza or a burger with a gluten free bun. I do wish they had a fewwww more options, but it’s nice that they have some!! 🙌🏻
