Basil Box

3 ratings
$$ • Quick Service Restaurant
Reported to have a gluten-free menu
Safety Rating
3 ratings

As rated by the community

1920 Willingdon Ave
Burnaby, BC V5C 0K3, Canada

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


I was told everything is gluten free although they aren't a gluten free establishment. I haven't had a reaction to any of the food there.

Majority if not everything is marked gluten friendly.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 4 months ago read full review

Symptomatic Celiac

Overall Rating

Review


Server did not know what gluten is and only pointed at the signs that are marked gluten friendly. No effort was done to prevent cross contamination as no gloves were changed, some utensils shared, prep space was shared with gluten-containing foods, and I saw gluten-containing foods would splash into other containers. It just did not feel safe and I did not want to take the risk. I gave away my box to a friend and they said it tasted okay but portions were small for the price. Celiacs should be very cautious here.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for dinner
  • Good for keto
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good vegetarian options
Updated 11 months ago read full review

Celiac

Overall Rating

Review


Convenient place to stop for lunch. According to the staff everything is gluten-free. I've never had a reaction and it's delicious for quick-service food!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Completely dedicated gluten-free kitchen
  • Staff is knowledgeable and can answer questions

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegetarian options
Updated 1 year ago read full review

Important

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.
Information contained in this listing is based on reports by the community. Please verify all information directly with the establishment.

Reported safety features

Other

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Reviews of this Chain

Overall Rating

Review


Food was delish, very safe. Quick and good place

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


I just got back from lunch at the Basil Box. Although they have some gluten containing products they have always said they are made in a separate area of the restaurant. The build your own box from the front section is supposedly all gluten-friendly items and that there is no gluten kept in that area. Today, after ordering my food, I noticed they had GLUTEN containing spring rolls located behind all the sauces. Big cross contamination risk. I hope I don’t get sick as it typically takes a few hours. I have lost my confidence in their ability to serve me safely and will think twice about going back.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Celiac

Overall Rating

Review


My second time eating there and I was so happy! Yummy curry tofu rice bowl. Filling and decent price.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten Intolerant

Overall Rating

Review


Very good pad Thai.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Great food, very fast.

Safety


Safety Feature Ratings
  • Completely dedicated gluten-free kitchen

Other


Other Characteristics
  • Good for dairy-free

More Info