Burger 21

10 recent ratings
$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Beer, Bread/Buns, Burgers, Dessert, Fries
100% of 10 votes say it's celiac friendly
14825 Ballantyne Village Way
Charlotte, NC 28277

Top Reviews


Gluten Intolerant

Overall Rating

Review


Everything is labeled gluten free, that is gluten free. Options include: GF buns, fries, sauces, shakes, burgers Staff were knowledgeable about gluten free options!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating
Updated 1 month ago read full review

Overall Rating

Review


So good!! The best sweet potato fries and burger!!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 months ago read full review

Overall Rating

Review


We tried this place because it said they had a dedicated frier. Burgers are very good and the bun seemed like a regular bun (though you can see it's different). They always bring the food out separately to avoid contamination and it's clearly marked gluten free. The fries are good and can get gluten free shakes.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 5 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Beer
  • Bread/Buns
  • Burgers
  • Dessert
  • Fries
  • Gluten-Free Menu

Categories

  • Dairy-Free Friendly
  • Delivery
  • Dinner
  • Healthy
  • Keto Friendly
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Outdoor Seating
  • Restaurant
  • Takeout
  • Vegan Friendly

Photos


Gluten-Free at Burger 21
Gluten-Free Fries at Burger 21
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More Reviews


Overall Rating

Review


WONDERFUL! Fries, amazing. Burger, amazing. Shake, amazing!!! I wish I would’ve known about this place sooner. This is officially my favorite burger place now. HIGHLY recommend.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers online ordering
  • Offers outdoor seating
Updated 7 months ago read full review

Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating
Updated 1 year ago read full review

Celiac

Overall Rating

Review


Great burger on a good gf bun!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Not celiac

Overall Rating

Review


This is more of a fast food type restaurant. The young man taking my order was very sweet and knowledgeable about the gluten free options and alterations to menu items. He double checked that the aioli on my sandwich was GF. They have a dedicated fryer to GF fries and sweet potato fries (and the chicken tenders, I’m assuming). My boyfriend and I were sharing fries, and they made sure that I knew that the Thai Style ketchup that he ordered was NOT gluten free. They also put stickers on GF trays. We will definitely be back.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for keto
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Offers online ordering
  • Offers outdoor seating
Updated 1 year ago read full review

Celiac

Overall Rating

Review


Super good. They were confident when telling me how they prepare the food. The bun actually tasted good. There were quite a few options. It was a great experience.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
Updated 1 year ago read full review

Celiac

Overall Rating

Review


We've been ordering from here for about 4 years, and Burger21 has been very consistent in food quality and lack of adverse effects re: Celiac. We've tried a few of the different burgers available in gluten-free (GF), but mostly stick with the Bacon Cheesy on GF bun (good!) and GF fries. Whenever special comments are available on item(s) or the whole order when ordering online, I always note that there's a gluten "allergy" and to please try to avoid cross-contamination when preparing. Recommended. Edit: We do takeout/delivery 99% of the time. We've only dined in once.

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Awesome French fries! Confident staff, separate prep area for gf.

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


They were amazing, helpful and careful!

Celiac friendly?

Yes

Updated 3 years ago read full review

Overall Rating

Updated 3 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Great place to eat. And they have cans of cider

Updated 3 years ago read full review

Celiac

Overall Rating

Review


We eat here regularly. My husband who is not GF loves this place too! They take great care to serve safe food. It’s great to have a bun, French fries and milkshake like a “normal” meal, not a bun that falls apart as soon as you bite into it as is the case with a lot of GF buns. Their salads look great but I always get burger & fries because they are the best around, not just for GF but everybody loves them!

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


My go to place for lunch. They take great care in their gf food prep and I've never gotten sick. Plus its delicious!

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


I've been to Burger 21 twice, once a few weeks ago and before that, a few years ago. Both times were excellent experiences. Being able to get safe fries with a gluten free burger is huge for we celiacs!

Burger 21 is a casual place where you order at the counter and then they bring you your food. Highly recommended!

Celiac friendly?

Yes

Updated 3 years ago read full review

Overall Rating

Review


Staff was very knowledgeable about Celiac. Their menu offered lots of GF options even FRIES! They have a separate prep area and fryer. Very impressed.

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Awesome burgers, fries, and shakes! Staff is super comfortable with celiac needs and brings out gf food separately and clearly marked. Even the dipping sauces are marked as to whether or not they are gf. Super yummy comfort food, American style. My son loves this place!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Burger was delicious! Wonderful sweet potato fries. Gluten free meal was clearly marked and with different paper, was also brought out separately. Everyone was extremely friendly!

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


absoutly delicious food. GF bun and GF fries and sweet potato fries. they have a sauce bar with the sauces labeled too. my food even came out with a GF label on it to make sure necessary precautions were made. no reaction.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Celiac friendly. Great burgers and fries! Very knowledgeable!

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


2 Celiacs and no reactions to date. We've gone nearly every week for a couple months since it's one of the safest places for us in CLT. Excellent burger & GF bun. Great milkshakes. Separate fryer and kitchen area.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Our family's ABSOLUTE FAV ever!!!! LOVE LOVE LOVE!!! I have 2 kids with celiac and they have never gotten sick!!! Burger 21 always takes extra care with the GF food! Love that there is so many options for GF!! Thanks BURGER 21 .... always happy when we get to go there!!

Celiac friendly?

Yes

Updated 5 years ago read full review

Not celiac

Overall Rating

Review


My daughter said let's go to burger 21 and I was like ok I will just get a salad. But... actually I found they had gluten free buns and not only were they good but delicious!!!

Celiac friendly?

Yes

Updated 5 years ago read full review

Not celiac

Overall Rating

Review


We come here often- my son has celiac and finding this place was like finding gold!

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Mediocre at best. 3 stars for being gf, but the burger was not impressive, I asked for grilled onions and garlic aioli with no mushrooms, got a burger with mushrooms and honey mustard. With all the options in Charlotte, I won't be going back.

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Very knowledgeable about celiacs! Separate fryer for french fries. Separate mixer for gluten free milkshakes. Great experience!!! Will definitely go back!!!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Wonderful meal, very knowledgeable staff and overall, great experience for a family with good allergens and a celiac.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Great attention to food allergy concerns. Dedicated fryer, GF items marked and brought out separately from other food. This is my favorite and safest place to eat a quick and delicious meal!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Wow! That was the BEST cheeseburger I have eaten since 1997! I am amazed at what a difference the bun made! The burger was cooked the way I wanted, not pre-cooked. Burger 21 just made my Top 3 favorite restaurants! Thank you Monica, y'all do a great job!

Celiac friendly?

Yes

Updated 6 years ago read full review

Wheat Allergy

Overall Rating

Review


My wife and daughter have many allergies and dietary restrictions. This is the only place outside of Disney World that my wife feels comfortable eating out at. They are super careful, knowledgeable and use separate preparation areas.

Celiac friendly?

Yes

Updated 6 years ago read full review

Not celiac

Overall Rating

Review


What a great find! I stumbled upon Burger 21 when I saw a Facebook post that they were donating 10% of their sales that day to the Charlotte Celiac Connection. I had an awesome Philly Burger, fries, and a peanut butter chocolate shake - all gluten free and so tasty. The bun was excellent; not small or crumbly, in fact it seemed like a normal bun! They get them from a local bakery. Needless to say, we went back a week later!

Updated 6 years ago read full review

Overall Rating

Review


This was hands down the best GF place we have ever eaten. The staff was very knowledgeable. There is a separate prep area and designated fryer. The food was excellent also. Absolutely no ill-effects after eating here. Waiting for more of these franchises to open!

Celiac friendly?

Yes

Updated 6 years ago read full review

Not celiac

Overall Rating

Review


Tasty burgers, great GF buns, dedicated frier for yummy fries. Fun variety of GF sauces for dipping in. Separate GF menu.

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


Had a beautiful seasonal salad just by switching out the dressing. Staff was knowledge and cautious. Salad is made in a separate area.

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Great food, gluten free buns and shakes. We've eaten here many times and my wife has never gotten sick.

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


The sweet potato fries are perfect, so was the shake. Good burger and good bun too. All the sauces are clearly marked and it was so nice to have GF BBQ sauce for the fries! So happy to have an actual GF menu!!! Also, the place was very clean. Nice place to go for a simple meal.

Updated 7 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 7 years ago read full review

Wheat Allergy

Overall Rating

Review


Ate here many times, excellent stag, good food,, very aware of the gluten free options

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Delicious food, safe place for celiacs! Read more: http://glutenfreecarolinagirl.com/2014/07/31/restaurant-chain-review-burger-21/

Updated 7 years ago read full review

Overall Rating

Review


Thank you, Burger 21, for coming to Charlotte! It's so amazing having such a reliable, safe place for celiacs to eat - and your food is good to boot! I eat here all the time. Only place in the whole city that I trust with a milkshake, too. They clean everything and get ingredients for it from a separate cabinet. Eat here - you won't be sorry!

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Simply amazing! 1.The staff is GIG trained 2. Dedicated prep station, fryer and grill. They even cover your food if you are with a group and it has to sit for a minute before they bring it out 3. The food is delicious & the GF menu is as big as the regular menu 4. Never gotten sick

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Quickly became one of my favorite resteraunts. Amazing food, great customer service, and their gluten free menu is great. Having celiac disease has limited me eating out but I've never gotten sick after.

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Burger 21 is spectacular! We have never had a gluten problem, and it's great for a burger fix. And the fries are great too!

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Our new favorite place! The GF buns are soft and delicious! The fries were amazing! So wonderful to have GF fries!! They have a totally separate prep/cooking area for gluten free. GIG trained.

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


Great burgers and Fries. Had no issues. Everything came out labelled GF. We will definitely be back.

Updated 8 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Burgers with buns! Excellent fries!! Fun sauces!! What’s not to love? Staff was so knowledgeable and friendly. They even have GF milkshakes but didn’t have room to try those.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Tasty and simple food. They know how to handle gluten free. Good burgers, tasty salads and even the fries (including the sweet potato fries) are gluten-free!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
Not celiac

Overall Rating

Review


Asked and they said they don’t offer gluten free buns anymore. Really sucks because there was nothing I could eat

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Overall Rating

Review


super friendly! tons of great options! the santa fe salad is amazing!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


This place was so good. Burger and fries are going to be dreamt about for sure. Very knowledgeable about cross contamination. Everything is marked as GF and they have completely different cooking space for GF and fries!!!

If you haven’t had a good gfree burger. Here is your chance. This place is legit.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info

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