100% of 40 votes say it's Celiac friendly

14825 Ballantyne Village Way, Charlotte, NC 28277 Directions

Top Reviews


Celiac

Overall Rating

Celiac friendly?

Yes

Review


Awesome French fries! Confident staff, separate prep area for gf.

Updated 8 months ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


They were amazing, helpful and careful!

Updated 11 months ago read full review

Celiac

Overall Rating

Review


Great place to eat. And they have cans of cider

Updated 1 year ago read full review

Gluten Free Features

  • Beer
  • Bread/Buns
  • Burgers
  • Celiac Friendly
  • Dessert
  • Fries
  • Gluten Free Menu

Categories

  • Kid Friendly
  • Lunch
  • Restaurant

Photos


photo thumbnail
photo thumbnail
Perfect!
Add a photo View all photos

More Reviews


Celiac

Overall Rating

Celiac friendly?

Yes

Review


We eat here regularly. My husband who is not GF loves this place too! They take great care to serve safe food. It’s great to have a bun, French fries and milkshake like a “normal” meal, not a bun that falls apart as soon as you bite into it as is the case with a lot of GF buns. Their salads look great but I always get burger & fries because they are the best around, not just for GF but everybody loves them!

Updated 1 year ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


My go to place for lunch. They take great care in their gf food prep and I've never gotten sick. Plus its delicious!

Updated 1 year ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I've been to Burger 21 twice, once a few weeks ago and before that, a few years ago. Both times were excellent experiences. Being able to get safe fries with a gluten free burger is huge for we celiacs! Burger 21 is a casual place where you order at the counter and then they bring you your food. Highly recommended!

Updated 1 year ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff was very knowledgeable about Celiac. Their menu offered lots of GF options even FRIES! They have a separate prep area and fryer. Very impressed.

Updated 1 year ago read full review

Overall Rating

Celiac friendly?

Yes

Review


Awesome burgers, fries, and shakes! Staff is super comfortable with celiac needs and brings out gf food separately and clearly marked. Even the dipping sauces are marked as to whether or not they are gf. Super yummy comfort food, American style. My son loves this place!

Updated 1 year ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Burger was delicious! Wonderful sweet potato fries. Gluten free meal was clearly marked and with different paper, was also brought out separately. Everyone was extremely friendly!

Updated 2 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


absoutly delicious food. GF bun and GF fries and sweet potato fries. they have a sauce bar with the sauces labeled too. my food even came out with a GF label on it to make sure necessary precautions were made. no reaction.

Updated 2 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Celiac friendly. Great burgers and fries! Very knowledgeable!

Updated 2 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


2 Celiacs and no reactions to date. We've gone nearly every week for a couple months since it's one of the safest places for us in CLT. Excellent burger & GF bun. Great milkshakes. Separate fryer and kitchen area.

Updated 2 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Our family's ABSOLUTE FAV ever!!!! LOVE LOVE LOVE!!! I have 2 kids with celiac and they have never gotten sick!!! Burger 21 always takes extra care with the GF food! Love that there is so many options for GF!! Thanks BURGER 21 .... always happy when we get to go there!!

Updated 2 years ago read full review

Not celiac

Overall Rating

Celiac friendly?

Yes

Review


My daughter said let's go to burger 21 and I was like ok I will just get a salad. But... actually I found they had gluten free buns and not only were they good but delicious!!!

Updated 3 years ago read full review

Not celiac

Overall Rating

Review


We come here often- my son has celiac and finding this place was like finding gold!

Updated 3 years ago read full review

Overall Rating

Review


Mediocre at best. 3 stars for being gf, but the burger was not impressive, I asked for grilled onions and garlic aioli with no mushrooms, got a burger with mushrooms and honey mustard. With all the options in Charlotte, I won't be going back.

Updated 3 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Very knowledgeable about celiacs! Separate fryer for french fries. Separate mixer for gluten free milkshakes. Great experience!!! Will definitely go back!!!

Updated 3 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Wonderful meal, very knowledgeable staff and overall, great experience for a family with good allergens and a celiac.

Updated 3 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great attention to food allergy concerns. Dedicated fryer, GF items marked and brought out separately from other food. This is my favorite and safest place to eat a quick and delicious meal!

Updated 3 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Wow! That was the BEST cheeseburger I have eaten since 1997! I am amazed at what a difference the bun made! The burger was cooked the way I wanted, not pre-cooked. Burger 21 just made my Top 3 favorite restaurants! Thank you Monica, y'all do a great job!

Updated 3 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


My wife and daughter have many allergies and dietary restrictions. This is the only place outside of Disney World that my wife feels comfortable eating out at. They are super careful, knowledgeable and use separate preparation areas.

Updated 4 years ago read full review

Not celiac

Overall Rating

Review


What a great find! I stumbled upon Burger 21 when I saw a Facebook post that they were donating 10% of their sales that day to the Charlotte Celiac Connection. I had an awesome Philly Burger, fries, and a peanut butter chocolate shake - all gluten free and so tasty. The bun was excellent; not small or crumbly, in fact it seemed like a normal bun! They get them from a local bakery. Needless to say, we went back a week later!

Updated 4 years ago read full review

Overall Rating

Celiac friendly?

Yes

Review


This was hands down the best GF place we have ever eaten. The staff was very knowledgeable. There is a separate prep area and designated fryer. The food was excellent also. Absolutely no ill-effects after eating here. Waiting for more of these franchises to open!

Updated 4 years ago read full review

Not celiac

Overall Rating

Celiac friendly?

Yes

Review


Tasty burgers, great GF buns, dedicated frier for yummy fries. Fun variety of GF sauces for dipping in. Separate GF menu.

Updated 4 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Had a beautiful seasonal salad just by switching out the dressing. Staff was knowledge and cautious. Salad is made in a separate area.

Updated 4 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great food, gluten free buns and shakes. We've eaten here many times and my wife has never gotten sick.

Updated 4 years ago read full review

Celiac

Overall Rating

Review


The sweet potato fries are perfect, so was the shake. Good burger and good bun too. All the sauces are clearly marked and it was so nice to have GF BBQ sauce for the fries! So happy to have an actual GF menu!!! Also, the place was very clean. Nice place to go for a simple meal.

Updated 4 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Ate here many times, excellent stag, good food,, very aware of the gluten free options

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Delicious food, safe place for celiacs! Read more: http://glutenfreecarolinagirl.com/2014/07/31/restaurant-chain-review-burger-21/

Updated 4 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Thank you, Burger 21, for coming to Charlotte! It's so amazing having such a reliable, safe place for celiacs to eat - and your food is good to boot! I eat here all the time. Only place in the whole city that I trust with a milkshake, too. They clean everything and get ingredients for it from a separate cabinet. Eat here - you won't be sorry!

Updated 5 years ago read full review

Overall Rating

Celiac friendly?

Yes

Review


Simply amazing! 1.The staff is GIG trained 2. Dedicated prep station, fryer and grill. They even cover your food if you are with a group and it has to sit for a minute before they bring it out 3. The food is delicious & the GF menu is as big as the regular menu 4. Never gotten sick

Updated 5 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Quickly became one of my favorite resteraunts. Amazing food, great customer service, and their gluten free menu is great. Having celiac disease has limited me eating out but I've never gotten sick after.

Updated 5 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Burger 21 is spectacular! We have never had a gluten problem, and it's great for a burger fix. And the fries are great too!

Updated 5 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Our new favorite place! The GF buns are soft and delicious! The fries were amazing! So wonderful to have GF fries!! They have a totally separate prep/cooking area for gluten free. GIG trained.

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Great burgers and Fries. Had no issues. Everything came out labelled GF. We will definitely be back.

Updated 6 years ago read full review

Not celiac

Overall Rating

Review


This was THE best burger with bun I've ever had!!! The fries were wonderful. The rootbeer and hard cider were gf too. The entire staff was knowledgeable and friendly. My son with celiac was overjoyed. I'm gluten intolerant. Neither of us had any reactions.

Updated 6 years ago read full review

Celiac

Overall Rating

Review


GF fries!! Whoohooo!! Burgers are so big that a kids meal was plenty for me. Don't forget to save room for a GF shake. My only complaint is that they're 30 mins away. :)

Updated 6 years ago read full review

Overall Rating

Celiac friendly?

Yes

Review


AMAZING BURGER!!!! I've honestly never had a better burger and it's gluten free...my new favorite place!!!

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Good gluten free burgers and fries!! Their sauces are easily labeled, too! I just wish their marshmallow sauce was gluten free!

Updated 6 years ago read full review

Not celiac

Overall Rating

Review


Large gluten free menu including burgers with gluten free buns, fries, salads, dressings, sauces and milkshakes. Very friendly service and everything was delicious. I highly recommend it!

Updated 6 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Delicious burgers. This place takes care to separate and label gluten free, including fries, shakes, and condiments. Gluten free buns available.

Updated 6 years ago read full review

Overall Rating

Review


Their turkey burger is not gf.

Updated 6 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Amazing! They go above and beyond to ensure a safe delicious meal for celiacs. They gf buns and fries are yum!

Updated 6 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


I have eaten here twice. The first time I only had a burger on lettuce cups and was fine. The second time I had the same burger on a gf bun with the gf sweet potato fries. About 1 hour later symptoms started to flair. Might be best to steer clear of the fries if you are celiac.

Not celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Unsure

On Safety

I ordered a GF burger. I loved that I could customize the bread, cheese, meat, and all toppings. They have a dedicated menu so your order is listed with a “GF” before the menu item. The food came in a separate bag. The service was fantastic. Very kind and patient with us. No symptoms after eating there. Delicious food. Not a healthy restaurant but delicious and accommodating

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

On Quality & Quantity

Lots of options. The entire menu is completely customizable. I even could order the meat without seasoning. Not just a great option for gluten free or celiac

Other


Other Characteristics
  • Good for dairy-free
  • Good with other allergies
  • Good quality & quantity of healthy options
  • Good vegan options
Comment

The customer service was chock fil a standards. Super nice, helpful and patient. Grateful for them.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Read the mixed reviews here but went to check it out because there were few options otherwise. I walked up and asked who could I talk to about food allergens and they went and got Calvin (Supervisor) I explained that I was celiac and needed “real” gluten free and if it wasn’t then I would pass. I asked them about the fryer and he said they cook chicken tenders in it and thus it is not gluten free. So I ordered a bacon cheeseburger and a drink. The burger was good and I had no issues. After my burger came out Calvin came to my table and said he was baking me some fries. He personally brought them out about 10 minutes later. They were good. My wife commented that she thought they were better than her fried fries. Overall, excellent experience. Just be clear about your needs and ask accordingly and they will take care of you.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


First time here, although it is in my neighborhood. Will definitely not be the last. My Burger on GF bun was delicious. The server brought out mine and my partner’s (not GF) separately so as to avoid confusion. Their grill is strictly sectioned for gf burgers and the fries were marked Gluten Free, which they explained were done in the dedicated gf fryer. All around impressive experience with a very knowledgeable staff that explained the dedicated gf part of the kitchen to prevent cross contamination. While we are both devoted carnivores, there were also vegetarian options, so there is something for everyone.

Overall Rating

Celiac friendly?

No

Review


turned into a Korean BBQ place with no gluten free options

Celiac

Overall Rating

Celiac friendly?

Yes

Review


This is one of the few places that I don't feel stressed about eating at. Eaten here several times without issues for burger or fries. Very good food. As long as you let them know the gluten "allergy" aka celiac, is severe they have always done a good job for me.

Overall Rating

Review


“Grilled cheese” was a gf bun with two pieces on of American cheese not even melted. What!?

Not celiac

Overall Rating

Review


Gluten free buns available. All sauces we labeled. Staff was knowledgeable and made us aware of some risk of CC when cleaning the fryers. I had the Skinny turkey burger and it was delicious.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


What an awesome meal! The fries are done in a dedicated fryer. They brought my food out separately from the other meals. Plus, there were gluten free labels on them to differentiate. I would go back in a minute!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great burger, bun and fries! All gf with a dedicated kitchen area. The pistachio mint shake was an added bonus.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Since my diagnosis of CD this has become my burger place of choice. Three visits over the past few months with no issues.

Overall Rating

Celiac friendly?

No

Review


I asked for a gluten free burger. She said, "we don't have gluten free burgers, only gluten free buns." I tried to ask her why, was it cross contamination, or what? It is on their menu. Why would you have a gluten free bun with nothing to put on it? She just kept barking, "we don't have gluten free burgers, only gluten free buns!" So I walked away.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Very good place to eat. Menu is very clear what is safe or not. Fries have a dedicated fryer and are SAFE and delicious!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Excellent! Menu very clearly marked with GF options. They have a separate are to prepare and cook GF food. Their GF buns actually held together when eating them! Delicious burgers and fries! They have GF regular and sweet potato fries!

Overall Rating

Review


Had a gluten free bun as promised. Indicated fries weren’t safe so I skipped them. Always appreciate advice from the employees on site. After they took my order they went in back and called out that it needed to be gluten free with a gluten free bun.

Overall Rating

Celiac friendly?

Yes

Review


Gluten-free buns but they have a shared fryer so the fries aren’t safe

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Separate fryer... GF buns and options! Great place to eat. Never have had a problem!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I have eaten here many times, they always ask if the gluten free is for “allergy” reasons and make sure they are very careful. Really good burgers and sauces

Overall Rating

Celiac friendly?

Yes

Review


Updating my review bc service is much better lately. We order from here at least once a month. Kids love their burgers with GF buns, delicious fries and yummy milkshakes. We used to go regularly but service has gone downhill in the past 12-18 months. No issues with the GF food and they do well labeling and making fresh fries.

Overall Rating

Celiac friendly?

Yes

Review


Rather large GF Menu. Menu online. Celiac son...no reaction. Good Burger & Fries. Highly recommend if you’re in the area.

Celiac

Overall Rating

Review


Great experience. Food was good and lots of GF options.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff were incredibly knowledgeable, friendly and amazing. Cooked all GF stuff in a separate area. One of the best burgers I’ve had in a long time. Sweet potato fries and strawberry milkshake were so good too!

Celiac

Overall Rating

Review


Dedicated fryer for fries, great GF buns and burgers - items were tested on my Nima Sensor and came back with no gluten found. Menu is clearly marked and noted when order is placed.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The hamburguers taste really good with the gluten free bun and they fry the French fries and sweet potato fries separate to avoid cross contamination. I trust this place. Never been sick afterwards.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Dedicated fryer!!!! And separate utensils!!!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


We like this location a little more than the Ashburn one. They have more comfortable seating, a Coke Freestyle machine, and a pay car charging station. Usually it is not as crowded as Ashburn. Daughter likes the GF burger and GF fries, and has never gotten sick after eating here.

Celiac

Overall Rating

Review


Burgers were delicious! Gf fries and shakes!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff knowledgeable and food was marked as gluten free and server said it was upon serving it. Great burgers and dedicated fryer.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff was very helpful and allergy aware. Feel very safe eating here. We will be back!

Celiac

Overall Rating

Review


Celiac friendly. They have a dedicated kitchen section and take necessary precautions. Burgers were great and tasty, i liked that they had multiple types of sauces, each marked if they were GF or not. Great family destination. I would recommend the restaurant to put a bit less salt of their fries.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


My son and my wife loved the burger and felt really safe. We found the restaurant via Find ne gluten free apps and nice discovery. The food is not only safe but really delicious! The concept is great for great food fast!

Overall Rating

Review


This store is no longer open. Go somewhere else

Celiac

Overall Rating

Review


Staff was extremely knowledgeable about gluten free and what constitutes gluten free. I asked if the fries were fried in their own fryer and the server seemed surprised I would even ask. Was told “well they aren’t gluten free if they aren’t in their own fryer”. Yes!! They have a dedicated fryer for all gluten free orders. Order came out with a sticker indicating it to be gluten free. Bun was great! It didn’t fall apart at all. Will definitely be going back!!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Their menu and sauce dispensers are labeled for GF items & their fries are in a dedicated fryer. I ordered the ‘shroom burger which was delicious. They brought it out separate and the basket it was in was labeled GF. The GF bun was fantastic and held together completely. They also have GF milkshake options.

Not celiac

Overall Rating

Review


My son has a severe wheat allergy and has eaten safely here twice. Dedicated fryer. The gf buns were delicious! Gf french fries are excellent.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Absolutely delicious!!!! Great gf buns and even better they have gf fryers for fries!! I will travel an hour for a good burger and fries, they’re hard to find.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I’ve eaten here many times with no issues. Burgers are delicious and you can never go wrong with gf fries. I always let them know I have a “gluten allergy” and order a gf bun and gf fries. Amazing!!!

Overall Rating

Celiac friendly?

Yes

Review


I tried the cheesy burger. It was yummy and had no reaction after eating it.

Celiac

Overall Rating

Review


They seem to be very careful and cautious about the food. I recommend this place.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Best gluten free buns around, fries prepared separately so no cross contamination 🎉👍

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Have safely eaten here on several occasions. Had one mixup on a carryout order that got us sick (they put wrong bun in the GF order), but will stick to eating in the restaurant from now on. Love the GF sauces, which are clearly marked, and the gf shakes are great! Kids love this place. Very understanding staff.

Celiac

Overall Rating

Review


Had the new Impossible Burger that was GF on a GF bun and fries cooked separate. Just mention to the staff during your order you'd like it GF and they will take care of it for you. Now need to go back and try the real Burger! Great place.

Celiac

Overall Rating

Review


Great every time! Great GF buns and they have the best fries! Labels all their sauces so you know what is GF. Eaten here many times and never had any issues or concerns.

Not celiac

Overall Rating

Review


Amazing burgers! The GF bun is really good!

Celiac

Overall Rating

Celiac friendly?

No

Review


They served me a regular bun and I didnt notice until I had already taken a bite. Use extra caution if youre going to use them before your flight

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Burger was delicious and did not get sick. I’m a fairly sensitive celiac. Slightly cheaper than grassburger.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


So tasty, so safe - a real treat. Their GF safety process seems to be spot on. The GF condiments and menu items clearly labelled too (see photos) and its a pleasure to have GF Fries and a choice of tasty burgers including some of their signature flavours rather than being stuck with a plain cheeseburger. The milkshakes are a dessert in themselves and are a welcome safe treat 🎉 Service great and toilets and restaurant spotless too.

Celiac

Overall Rating

Review


Needed lunch to go at the airport. Gluten free bun, no fries. Staff wasn’t knowledgeable but they were cautious first saying that all they have gluten free is the bun. Questioned about the burger and they said oh right, yep that’s all beef. I double checked that nothing is cooked on the same grill top as the burger. They were very nice and accommodating- I ordered before they actually started serving lunch but I needed something for my long flight home and GF reviews of their area restaurant chain are very good.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Nice gluten free menu. I feel safe eating here.

More Info

Gluten-Free Brands Shipping Now

Great gluten-free businesses need our help now more than ever. We compiled a list of companies shipping gluten-free food directly to you.

Nearby Restaurants