100% of 39 votes say it's Celiac friendly

14825 Ballantyne Village Way, Charlotte, NC 28277 Directions

Top Reviews


Celiac
6 hours ago
Celiac friendly

They were amazing, helpful and careful!

Celiac
5 months ago

Great place to eat. And they have cans of cider

Celiac
5 months ago
Celiac friendly

We eat here regularly. My husband who is not GF loves this place too! They take great care to serve safe food. It’s great to have a bun, French fries and milkshake like a “normal” meal, not a bun that falls apart as soon as you bite into it as is the case with a lot of GF buns. Their salads look great but I always get burger & fries because they are the best around, not just for GF but everybody loves them!

Gluten Free Features

  • Beer
  • Bread/Buns
  • Burgers
  • Celiac Friendly
  • Dessert
  • Fries
  • Gluten Free Menu

Categories

  • Kid Friendly
  • Lunch
  • Restaurant

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More Reviews


Celiac
7 months ago
Celiac friendly

My go to place for lunch. They take great care in their gf food prep and I've never gotten sick. Plus its delicious!

Celiac
7 months ago
Celiac friendly

I've been to Burger 21 twice, once a few weeks ago and before that, a few years ago. Both times were excellent experiences. Being able to get safe fries with a gluten free burger is huge for we celiacs! Burger 21 is a casual place where you order at the counter and then they bring you your food. Highly recommended!

Celiac
10 months ago
Celiac friendly

Staff was very knowledgeable about Celiac. Their menu offered lots of GF options even FRIES! They have a separate prep area and fryer. Very impressed.

Celiac
11 months ago
Celiac friendly

Awesome burgers, fries, and shakes! Staff is super comfortable with celiac needs and brings out gf food separately and clearly marked. Even the dipping sauces are marked as to whether or not they are gf. Super yummy comfort food, American style. My son loves this place!

Celiac
1 year ago
Celiac friendly

Burger was delicious! Wonderful sweet potato fries. Gluten free meal was clearly marked and with different paper, was also brought out separately. Everyone was extremely friendly!

Celiac
1 year ago
Celiac friendly

absoutly delicious food. GF bun and GF fries and sweet potato fries. they have a sauce bar with the sauces labeled too. my food even came out with a GF label on it to make sure necessary precautions were made. no reaction.

Celiac
1 year ago
Celiac friendly

Celiac friendly. Great burgers and fries! Very knowledgeable!

Celiac
1 year ago
Celiac friendly

2 Celiacs and no reactions to date. We've gone nearly every week for a couple months since it's one of the safest places for us in CLT. Excellent burger & GF bun. Great milkshakes. Separate fryer and kitchen area.

Celiac
2 years ago
Celiac friendly

Our family's ABSOLUTE FAV ever!!!! LOVE LOVE LOVE!!! I have 2 kids with celiac and they have never gotten sick!!! Burger 21 always takes extra care with the GF food! Love that there is so many options for GF!! Thanks BURGER 21 .... always happy when we get to go there!!

Not celiac
2 years ago
Celiac friendly

My daughter said let's go to burger 21 and I was like ok I will just get a salad. But... actually I found they had gluten free buns and not only were they good but delicious!!!

Not celiac
2 years ago

We come here often- my son has celiac and finding this place was like finding gold!

2 years ago

Mediocre at best. 3 stars for being gf, but the burger was not impressive, I asked for grilled onions and garlic aioli with no mushrooms, got a burger with mushrooms and honey mustard. With all the options in Charlotte, I won't be going back.

Celiac
2 years ago
Celiac friendly

Very knowledgeable about celiacs! Separate fryer for french fries. Separate mixer for gluten free milkshakes. Great experience!!! Will definitely go back!!!

Celiac
2 years ago
Celiac friendly

Wonderful meal, very knowledgeable staff and overall, great experience for a family with good allergens and a celiac.

Celiac
2 years ago
Celiac friendly

Great attention to food allergy concerns. Dedicated fryer, GF items marked and brought out separately from other food. This is my favorite and safest place to eat a quick and delicious meal!

Celiac
3 years ago
Celiac friendly

Wow! That was the BEST cheeseburger I have eaten since 1997! I am amazed at what a difference the bun made! The burger was cooked the way I wanted, not pre-cooked. Burger 21 just made my Top 3 favorite restaurants! Thank you Monica, y'all do a great job!

Celiac
3 years ago
Celiac friendly

My wife and daughter have many allergies and dietary restrictions. This is the only place outside of Disney World that my wife feels comfortable eating out at. They are super careful, knowledgeable and use separate preparation areas.

Not celiac
3 years ago

What a great find! I stumbled upon Burger 21 when I saw a Facebook post that they were donating 10% of their sales that day to the Charlotte Celiac Connection. I had an awesome Philly Burger, fries, and a peanut butter chocolate shake - all gluten free and so tasty. The bun was excellent; not small or crumbly, in fact it seemed like a normal bun! They get them from a local bakery. Needless to say, we went back a week later!

3 years ago
Celiac friendly

This was hands down the best GF place we have ever eaten. The staff was very knowledgeable. There is a separate prep area and designated fryer. The food was excellent also. Absolutely no ill-effects after eating here. Waiting for more of these franchises to open!

Not celiac
3 years ago
Celiac friendly

Tasty burgers, great GF buns, dedicated frier for yummy fries. Fun variety of GF sauces for dipping in. Separate GF menu.

Celiac
3 years ago
Celiac friendly

Had a beautiful seasonal salad just by switching out the dressing. Staff was knowledge and cautious. Salad is made in a separate area.

Celiac
3 years ago
Celiac friendly

Great food, gluten free buns and shakes. We've eaten here many times and my wife has never gotten sick.

Celiac
3 years ago

The sweet potato fries are perfect, so was the shake. Good burger and good bun too. All the sauces are clearly marked and it was so nice to have GF BBQ sauce for the fries! So happy to have an actual GF menu!!! Also, the place was very clean. Nice place to go for a simple meal.

Celiac
4 years ago
Celiac friendly

Ate here many times, excellent stag, good food,, very aware of the gluten free options

Celiac
4 years ago

Delicious food, safe place for celiacs! Read more: http://glutenfreecarolinagirl.com/2014/07/31/restaurant-chain-review-burger-21/

Celiac
4 years ago
Celiac friendly

Thank you, Burger 21, for coming to Charlotte! It's so amazing having such a reliable, safe place for celiacs to eat - and your food is good to boot! I eat here all the time. Only place in the whole city that I trust with a milkshake, too. They clean everything and get ingredients for it from a separate cabinet. Eat here - you won't be sorry!

4 years ago
Celiac friendly

Simply amazing! 1.The staff is GIG trained 2. Dedicated prep station, fryer and grill. They even cover your food if you are with a group and it has to sit for a minute before they bring it out 3. The food is delicious & the GF menu is as big as the regular menu 4. Never gotten sick

Celiac
4 years ago
Celiac friendly

Quickly became one of my favorite resteraunts. Amazing food, great customer service, and their gluten free menu is great. Having celiac disease has limited me eating out but I've never gotten sick after.

Celiac
4 years ago
Celiac friendly

Burger 21 is spectacular! We have never had a gluten problem, and it's great for a burger fix. And the fries are great too!

Celiac
4 years ago
Celiac friendly

Our new favorite place! The GF buns are soft and delicious! The fries were amazing! So wonderful to have GF fries!! They have a totally separate prep/cooking area for gluten free. GIG trained.

Celiac
5 years ago

Great burgers and Fries. Had no issues. Everything came out labelled GF. We will definitely be back.

Not celiac
5 years ago

This was THE best burger with bun I've ever had!!! The fries were wonderful. The rootbeer and hard cider were gf too. The entire staff was knowledgeable and friendly. My son with celiac was overjoyed. I'm gluten intolerant. Neither of us had any reactions.

Celiac
5 years ago

GF fries!! Whoohooo!! Burgers are so big that a kids meal was plenty for me. Don't forget to save room for a GF shake. My only complaint is that they're 30 mins away. :)

5 years ago
Celiac friendly

AMAZING BURGER!!!! I've honestly never had a better burger and it's gluten free...my new favorite place!!!

Celiac
5 years ago

Good gluten free burgers and fries!! Their sauces are easily labeled, too! I just wish their marshmallow sauce was gluten free!

Not celiac
5 years ago

Large gluten free menu including burgers with gluten free buns, fries, salads, dressings, sauces and milkshakes. Very friendly service and everything was delicious. I highly recommend it!

Celiac
5 years ago
Celiac friendly

Delicious burgers. This place takes care to separate and label gluten free, including fries, shakes, and condiments. Gluten free buns available.

5 years ago

Their turkey burger is not gf.

Celiac
5 years ago
Celiac friendly

Amazing! They go above and beyond to ensure a safe delicious meal for celiacs. They gf buns and fries are yum!

Reviews of this Chain

Celiac
22 hours ago

Staff was extremely knowledgeable about gluten free and what constitutes gluten free. I asked if the fries were fried in their own fryer and the server seemed surprised I would even ask. Was told “well they aren’t gluten free if they aren’t in their own fryer”. Yes!! They have a dedicated fryer for all gluten free orders. Order came out with a sticker indicating it to be gluten free. Bun was great! It didn’t fall apart at all. Will definitely be going back!!

Celiac
yesterday
Celiac friendly

Their menu and sauce dispensers are labeled for GF items & their fries are in a dedicated fryer. I ordered the ‘shroom burger which was delicious. They brought it out separate and the basket it was in was labeled GF. The GF bun was fantastic and held together completely. They also have GF milkshake options.

2 days ago

My son has a severe wheat allergy and has eaten safely here twice. Dedicated fryer. The gf buns were delicious! Gf french fries are excellent.

Celiac
1 week ago
Celiac friendly

Absolutely delicious!!!! Great gf buns and even better they have gf fryers for fries!! I will travel an hour for a good burger and fries, they’re hard to find.

Celiac
1 week ago
Celiac friendly

I’ve eaten here many times with no issues. Burgers are delicious and you can never go wrong with gf fries. I always let them know I have a “gluten allergy” and order a gf bun and gf fries. Amazing!!!

2 weeks ago
Celiac friendly

I tried the cheesy burger. It was yummy and had no reaction after eating it.

Celiac
2 weeks ago

They seem to be very careful and cautious about the food. I recommend this place.

Celiac
3 weeks ago
Celiac friendly

Best gluten free buns around, fries prepared separately so no cross contamination 🎉👍

Celiac
3 weeks ago
Celiac friendly

Have safely eaten here on several occasions. Had one mixup on a carryout order that got us sick (they put wrong bun in the GF order), but will stick to eating in the restaurant from now on. Love the GF sauces, which are clearly marked, and the gf shakes are great! Kids love this place. Very understanding staff.

Celiac
1 month ago

Had the new Impossible Burger that was GF on a GF bun and fries cooked separate. Just mention to the staff during your order you'd like it GF and they will take care of it for you. Now need to go back and try the real Burger! Great place.

Celiac
1 month ago

Great every time! Great GF buns and they have the best fries! Labels all their sauces so you know what is GF. Eaten here many times and never had any issues or concerns.

Not celiac
1 month ago

Amazing burgers! The GF bun is really good!

Celiac
1 month ago
Celiac friendly

We used to go regularly but service has gone downhill in the past 12-18 months. No issues with the GF food and they do well labeling and making fresh fries.

Celiac
2 months ago
Not celiac friendly

They served me a regular bun and I didnt notice until I had already taken a bite. Use extra caution if youre going to use them before your flight

Celiac
2 months ago
Celiac friendly

Burger was delicious and did not get sick. I’m a fairly sensitive celiac. Slightly cheaper than grassburger.

Celiac
3 months ago
Celiac friendly

So tasty, so safe - a real treat. Their GF safety process seems to be spot on. The GF condiments and menu items clearly labelled too (see photos) and its a pleasure to have GF Fries and a choice of tasty burgers including some of their signature flavours rather than being stuck with a plain cheeseburger. The milkshakes are a dessert in themselves and are a welcome safe treat 🎉 Service great and toilets and restaurant spotless too.

Celiac
3 months ago

Needed lunch to go at the airport. Gluten free bun, no fries. Staff wasn’t knowledgeable but they were cautious first saying that all they have gluten free is the bun. Questioned about the burger and they said oh right, yep that’s all beef. I double checked that nothing is cooked on the same grill top as the burger. They were very nice and accommodating- I ordered before they actually started serving lunch but I needed something for my long flight home and GF reviews of their area restaurant chain are very good.

Celiac
3 months ago
Celiac friendly

Nice gluten free menu. I feel safe eating here.

Celiac
3 months ago
Celiac friendly

My daughter was so excited that she could simply go to lunch and eat a burger and fries. She also enjoyed a chocolate shake. Awesome experience for a seven year old six months into her celiac journey.

Celiac
3 months ago
Not celiac friendly

They wanted to take the goat cheese out of he salad since they weren’t sure if it had a gluten contamination. The cheese is what makes the salad!!!!! I walked out in frustration and ate next door at Tijuana Flats.

3 months ago
Celiac friendly

Gluten-free bums but they have a shared fryer so the fries aren’t safe

Celiac
3 months ago
Celiac friendly

Staff was friendly and understanding. Celiac’s food was prepared and delivered separately. Food was yummy. They forgot the grilled chicken in my salad, but o chose to let that go and lower my calories with this lunch.

Celiac
3 months ago
Celiac friendly

This restaurant was wonderful! My daughter, who has Celiac, was so excited to get a cheeseburger and French fries. All of our food was delicious. She did not get sick from eating here, and she’s sensitive. Wish we had one closer to where we live!

Celiac
4 months ago
Celiac friendly

This place has such fresh ingredients. We won’t eat Red Robin or grassburger anymore. They cook it to perfection. They have a dedicated fryer for fries. They have a special place to make ur gf burgers just ask. They gave gf buns and lettuce wraps. Everything is clearly marked and the staff is so friendly they’ll help u make modifications. They also do sweet potato fries and the self serve sauce bar as 7 different condiments all clearly marked as to what’s gf or not. I’ve never gotten sick here. And the ingredients r always fresh and burger is juicy and fresh.

Not celiac
4 months ago

They had a great gluten free selection including all sauces available being labeled for gluten content! Only complaint is when we first got there they were out of gluten free buns so I had to wait for a worker to return from “picking some up” whatever that means.

Celiac
4 months ago
Celiac friendly

One of my favorites! They have really good gluten free buns and the fries are gluten free as well. This is one of my go-to places and I have never been sick. They even bring out the gf burger in a separate basket with a green dot sticker labeling it gf.

Celiac
4 months ago
Celiac friendly

Delicious, safe food! Love that they have safe fries too!

Celiac
5 months ago
Celiac friendly

The staff was knowledgeable. Excellent food w a lot of selection. Legal fries! Everything clearly marked. We will b back!

Celiac
5 months ago
Celiac friendly

The turkey burgers are NOT gluten free. Everything else was okay, but I ended up stuck with just fries. The chicken my daughter had was very bland. Not going back.

Celiac
5 months ago
Celiac friendly

Wonderful GF options! The food was great and they were very knowledgeable about preventing cross contamination. Our GF food even came bagged differently. They have GF buns and fries! We will be back!

Celiac
6 months ago
Celiac friendly

I’m celiac and I would recommend this place! It was delicious! I had the cheesy burger and sweet potato fries. ALL GF! The staff was very friendly, and reassured me that all GF food were cooked separately on different grills and separate fries. I waited 5hrs to leave this review to see if I’d have any reaction. And NOTHING! 💚✅

Celiac
6 months ago
Celiac friendly

GF items are clearly marked and prepped in a separate area. Sweet potato fries were great, plus several GF dipping sauces were available. Also have GF shakes! Have eaten here several times without issues.

Not celiac
6 months ago

Super disappointed to find out they’ve switched from having a dedicated kitchen space to “gluten friendly.” Their menu now claims they can’t promise gluten exposure.

Celiac
6 months ago
Celiac friendly

Great restaurant for a Celiac-friendly gluten free burger and fries! A cute atmosphere added to the pleasure of our dinner! Staff was knowledgeable, menu is clearly labeled, condiments (which you pour yourself) are labeled! There’s even a sink near the entrance just to wash your hands when you arrive!

Celiac
6 months ago

So yummy. Burger 21 is a trusted gluten free spot. They are excellent with cross contamination and ensure celiac food is prepared properly. I was told they wont even carry out gluten / gluten free together to ensure no mistakes are made. Great staff too at this location.

Celiac
6 months ago
Celiac friendly

Manager has a family member with Celiac so they get it right. Burgers are delicious, to my knowledge there is a dedicated fryer for the GF fries. Shakes are amazing and there are GF sauces and dressings! My favorite place to eat.

Celiac
6 months ago
Celiac friendly

Loved this place. Staff was helpful and knowledgeable and the menu had the many GF items clearly labeled. Our celiac daughter loved her burger. My mother is not celiac but avoids gluten, and she ordered the shrimp burger on a GF bun. The staff immediately notified her that the shrimp burger isn't GF, so good on them.

Celiac
6 months ago
Celiac friendly

Amazing burgers!! All 5 celiacs in our family ate salads and burgers and no one had a problem. Great place to eat! Wishing we had one back in Kentucky!!

6 months ago

Great place! Celiac safe. Even had shake. Awesome!! We will be back.

Celiac
7 months ago
Celiac friendly

Staff was very nice. Burger was excellent! They have a separate fryer for the fries.

Celiac
7 months ago
Celiac friendly

I was thankful to find this Burger 21! The staff is very knowledgeable and they have separate prep areas and fryers!!! We are celiac and My kids were overjoyed to find a Burger 21 that can meet our allergy needs!

7 months ago

Delicious gluten free bun and the burgers are so fresh along with their ingredients. One of our favorites.

Celiac
7 months ago
Celiac friendly

I love this place I can get burgers and milkshakes here.

Not celiac
7 months ago
Celiac friendly

Good gluten free options. completely spectated kitchen for gluten free options

Not celiac
8 months ago

Good burgers and gf bun is ok. What I love is that I can eat the fries. The various dipping sauces are great and well marked as far as gf. It’s a nice place and another good thing about it is that they have a place for you to wash your hands without having to go to the bathroom.

Celiac
8 months ago

Great burger and fries! The cashier knew what I was asking for and the person delivering to my table was aware of gf.

Celiac
8 months ago
Celiac friendly

Had an amazing GF burger and fries for lunch! The burger was perfectly cooked and one would never know the bun was GF without the cute sticker on the parchment paper. The amazing shoestring fries - my favorite variety - were absolutely delicious. I was so excited to be able to eat some yummy fries without having to worry about getting sick later on from any cross contamination! Lots of beverage choices, had a cold glass of iced tea, but really want to try a shake next time.

Celiac
8 months ago
Celiac friendly

The best and safest burger place we've been to. Everything is labeled and they even have a hand washing station next to the condiments.

Celiac
8 months ago
Celiac friendly

First time here and majorly impressed. They have a dedicated fryer for their fries and a separate grilling area for the burgers I believe. They brought the gluten free food first then went back to get the gluten items to prevent contamination. I will definitely visit again.

Celiac
9 months ago

Edit: Sadly my son was glutened the last time we ate here :( It was one of the worst experiences and took him many days to recover. I don't know what went wrong, only clue was they said the bun tasted like the real thing. I wonder if our gluten free request was not relayed to the cook. It was a busy weekend....Previous review: Celiac child had no issues whatsoever! The persons who take the order are knowledgeable about celiacs and the servers too! And the burgers are delicious, so are the sweet potato fries! If you have to drive a long ways to get here, assure you that it will be worth it!

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