We eat here regularly. My husband who is not GF loves this place too! They take great care to serve safe food. It’s great to have a bun, French fries and milkshake like a “normal” meal, not a bun that falls apart as soon as you bite into it as is the case with a lot of GF buns. Their salads look great but I always get burger & fries because they are the best around, not just for GF but everybody loves them!
I've been to Burger 21 twice, once a few weeks ago and before that, a few years ago. Both times were excellent experiences. Being able to get safe fries with a gluten free burger is huge for we celiacs! Burger 21 is a casual place where you order at the counter and then they bring you your food. Highly recommended!
Awesome burgers, fries, and shakes! Staff is super comfortable with celiac needs and brings out gf food separately and clearly marked. Even the dipping sauces are marked as to whether or not they are gf. Super yummy comfort food, American style. My son loves this place!
Our family's ABSOLUTE FAV ever!!!! LOVE LOVE LOVE!!! I have 2 kids with celiac and they have never gotten sick!!! Burger 21 always takes extra care with the GF food! Love that there is so many options for GF!! Thanks BURGER 21 .... always happy when we get to go there!!
Wow! That was the BEST cheeseburger I have eaten since 1997! I am amazed at what a difference the bun made! The burger was cooked the way I wanted, not pre-cooked. Burger 21 just made my Top 3 favorite restaurants! Thank you Monica, y'all do a great job!
What a great find! I stumbled upon Burger 21 when I saw a Facebook post that they were donating 10% of their sales that day to the Charlotte Celiac Connection. I had an awesome Philly Burger, fries, and a peanut butter chocolate shake - all gluten free and so tasty. The bun was excellent; not small or crumbly, in fact it seemed like a normal bun! They get them from a local bakery. Needless to say, we went back a week later!
This was hands down the best GF place we have ever eaten. The staff was very knowledgeable. There is a separate prep area and designated fryer. The food was excellent also. Absolutely no ill-effects after eating here. Waiting for more of these franchises to open!
The sweet potato fries are perfect, so was the shake. Good burger and good bun too. All the sauces are clearly marked and it was so nice to have GF BBQ sauce for the fries! So happy to have an actual GF menu!!! Also, the place was very clean. Nice place to go for a simple meal.
Thank you, Burger 21, for coming to Charlotte! It's so amazing having such a reliable, safe place for celiacs to eat - and your food is good to boot! I eat here all the time. Only place in the whole city that I trust with a milkshake, too. They clean everything and get ingredients for it from a separate cabinet. Eat here - you won't be sorry!
Simply amazing! 1.The staff is GIG trained 2. Dedicated prep station, fryer and grill. They even cover your food if you are with a group and it has to sit for a minute before they bring it out 3. The food is delicious & the GF menu is as big as the regular menu 4. Never gotten sick
This was THE best burger with bun I've ever had!!! The fries were wonderful. The rootbeer and hard cider were gf too. The entire staff was knowledgeable and friendly. My son with celiac was overjoyed. I'm gluten intolerant. Neither of us had any reactions.
Staff was extremely knowledgeable about gluten free and what constitutes gluten free. I asked if the fries were fried in their own fryer and the server seemed surprised I would even ask. Was told “well they aren’t gluten free if they aren’t in their own fryer”. Yes!! They have a dedicated fryer for all gluten free orders. Order came out with a sticker indicating it to be gluten free. Bun was great! It didn’t fall apart at all. Will definitely be going back!!
Their menu and sauce dispensers are labeled for GF items & their fries are in a dedicated fryer. I ordered the ‘shroom burger which was delicious. They brought it out separate and the basket it was in was labeled GF. The GF bun was fantastic and held together completely. They also have GF milkshake options.
I tried the cheesy burger. It was yummy and had no reaction after eating it.
Have safely eaten here on several occasions. Had one mixup on a carryout order that got us sick (they put wrong bun in the GF order), but will stick to eating in the restaurant from now on. Love the GF sauces, which are clearly marked, and the gf shakes are great! Kids love this place. Very understanding staff.
Had the new Impossible Burger that was GF on a GF bun and fries cooked separate. Just mention to the staff during your order you'd like it GF and they will take care of it for you. Now need to go back and try the real Burger! Great place.
Amazing burgers! The GF bun is really good!
They served me a regular bun and I didnt notice until I had already taken a bite. Use extra caution if youre going to use them before your flight
Burger was delicious and did not get sick. I’m a fairly sensitive celiac. Slightly cheaper than grassburger.
So tasty, so safe - a real treat. Their GF safety process seems to be spot on. The GF condiments and menu items clearly labelled too (see photos) and its a pleasure to have GF Fries and a choice of tasty burgers including some of their signature flavours rather than being stuck with a plain cheeseburger. The milkshakes are a dessert in themselves and are a welcome safe treat 🎉 Service great and toilets and restaurant spotless too.
Needed lunch to go at the airport. Gluten free bun, no fries. Staff wasn’t knowledgeable but they were cautious first saying that all they have gluten free is the bun. Questioned about the burger and they said oh right, yep that’s all beef. I double checked that nothing is cooked on the same grill top as the burger. They were very nice and accommodating- I ordered before they actually started serving lunch but I needed something for my long flight home and GF reviews of their area restaurant chain are very good.
My daughter was so excited that she could simply go to lunch and eat a burger and fries. She also enjoyed a chocolate shake. Awesome experience for a seven year old six months into her celiac journey.
They wanted to take the goat cheese out of he salad since they weren’t sure if it had a gluten contamination. The cheese is what makes the salad!!!!! I walked out in frustration and ate next door at Tijuana Flats.
Gluten-free bums but they have a shared fryer so the fries aren’t safe
Staff was friendly and understanding. Celiac’s food was prepared and delivered separately. Food was yummy. They forgot the grilled chicken in my salad, but o chose to let that go and lower my calories with this lunch.
This restaurant was wonderful! My daughter, who has Celiac, was so excited to get a cheeseburger and French fries. All of our food was delicious. She did not get sick from eating here, and she’s sensitive. Wish we had one closer to where we live!
This place has such fresh ingredients. We won’t eat Red Robin or grassburger anymore. They cook it to perfection. They have a dedicated fryer for fries. They have a special place to make ur gf burgers just ask. They gave gf buns and lettuce wraps. Everything is clearly marked and the staff is so friendly they’ll help u make modifications. They also do sweet potato fries and the self serve sauce bar as 7 different condiments all clearly marked as to what’s gf or not. I’ve never gotten sick here. And the ingredients r always fresh and burger is juicy and fresh.
They had a great gluten free selection including all sauces available being labeled for gluten content! Only complaint is when we first got there they were out of gluten free buns so I had to wait for a worker to return from “picking some up” whatever that means.
One of my favorites! They have really good gluten free buns and the fries are gluten free as well. This is one of my go-to places and I have never been sick. They even bring out the gf burger in a separate basket with a green dot sticker labeling it gf.
Wonderful GF options! The food was great and they were very knowledgeable about preventing cross contamination. Our GF food even came bagged differently. They have GF buns and fries! We will be back!
I’m celiac and I would recommend this place! It was delicious! I had the cheesy burger and sweet potato fries. ALL GF! The staff was very friendly, and reassured me that all GF food were cooked separately on different grills and separate fries. I waited 5hrs to leave this review to see if I’d have any reaction. And NOTHING! 💚✅
GF items are clearly marked and prepped in a separate area. Sweet potato fries were great, plus several GF dipping sauces were available. Also have GF shakes! Have eaten here several times without issues.
Great restaurant for a Celiac-friendly gluten free burger and fries! A cute atmosphere added to the pleasure of our dinner! Staff was knowledgeable, menu is clearly labeled, condiments (which you pour yourself) are labeled! There’s even a sink near the entrance just to wash your hands when you arrive!
So yummy. Burger 21 is a trusted gluten free spot. They are excellent with cross contamination and ensure celiac food is prepared properly. I was told they wont even carry out gluten / gluten free together to ensure no mistakes are made. Great staff too at this location.
Manager has a family member with Celiac so they get it right. Burgers are delicious, to my knowledge there is a dedicated fryer for the GF fries. Shakes are amazing and there are GF sauces and dressings! My favorite place to eat.
Loved this place. Staff was helpful and knowledgeable and the menu had the many GF items clearly labeled. Our celiac daughter loved her burger. My mother is not celiac but avoids gluten, and she ordered the shrimp burger on a GF bun. The staff immediately notified her that the shrimp burger isn't GF, so good on them.
I was thankful to find this Burger 21! The staff is very knowledgeable and they have separate prep areas and fryers!!! We are celiac and My kids were overjoyed to find a Burger 21 that can meet our allergy needs!
Good gluten free options. completely spectated kitchen for gluten free options
Good burgers and gf bun is ok. What I love is that I can eat the fries. The various dipping sauces are great and well marked as far as gf. It’s a nice place and another good thing about it is that they have a place for you to wash your hands without having to go to the bathroom.
Had an amazing GF burger and fries for lunch! The burger was perfectly cooked and one would never know the bun was GF without the cute sticker on the parchment paper. The amazing shoestring fries - my favorite variety - were absolutely delicious. I was so excited to be able to eat some yummy fries without having to worry about getting sick later on from any cross contamination! Lots of beverage choices, had a cold glass of iced tea, but really want to try a shake next time.
First time here and majorly impressed. They have a dedicated fryer for their fries and a separate grilling area for the burgers I believe. They brought the gluten free food first then went back to get the gluten items to prevent contamination. I will definitely visit again.
Edit: Sadly my son was glutened the last time we ate here :( It was one of the worst experiences and took him many days to recover. I don't know what went wrong, only clue was they said the bun tasted like the real thing. I wonder if our gluten free request was not relayed to the cook. It was a busy weekend....Previous review: Celiac child had no issues whatsoever! The persons who take the order are knowledgeable about celiacs and the servers too! And the burgers are delicious, so are the sweet potato fries! If you have to drive a long ways to get here, assure you that it will be worth it!