Staff was very knowledgeable about Celiac. Their menu offered lots of GF options even FRIES! They have a separate prep area and fryer. Very impressed.
Awesome burgers, fries, and shakes! Staff is super comfortable with celiac needs and brings out gf food separately and clearly marked. Even the dipping sauces are marked as to whether or not they are gf. Super yummy comfort food, American style. My son loves this place!
Burger was delicious! Wonderful sweet potato fries. Gluten free meal was clearly marked and with different paper, was also brought out separately. Everyone was extremely friendly!
absoutly delicious food. GF bun and GF fries and sweet potato fries. they have a sauce bar with the sauces labeled too. my food even came out with a GF label on it to make sure necessary precautions were made. no reaction.
Celiac friendly. Great burgers and fries! Very knowledgeable!
2 Celiacs and no reactions to date. We've gone nearly every week for a couple months since it's one of the safest places for us in CLT. Excellent burger & GF bun. Great milkshakes. Separate fryer and kitchen area.
Our family's ABSOLUTE FAV ever!!!! LOVE LOVE LOVE!!! I have 2 kids with celiac and they have never gotten sick!!! Burger 21 always takes extra care with the GF food! Love that there is so many options for GF!! Thanks BURGER 21 .... always happy when we get to go there!!
My daughter said let's go to burger 21 and I was like ok I will just get a salad. But... actually I found they had gluten free buns and not only were they good but delicious!!!
We come here often- my son has celiac and finding this place was like finding gold!
Mediocre at best. 3 stars for being gf, but the burger was not impressive, I asked for grilled onions and garlic aioli with no mushrooms, got a burger with mushrooms and honey mustard. With all the options in Charlotte, I won't be going back.
Very knowledgeable about celiacs! Separate fryer for french fries. Separate mixer for gluten free milkshakes. Great experience!!! Will definitely go back!!!
Wonderful meal, very knowledgeable staff and overall, great experience for a family with good allergens and a celiac.
Great attention to food allergy concerns. Dedicated fryer, GF items marked and brought out separately from other food. This is my favorite and safest place to eat a quick and delicious meal!
Wow! That was the BEST cheeseburger I have eaten since 1997! I am amazed at what a difference the bun made! The burger was cooked the way I wanted, not pre-cooked. Burger 21 just made my Top 3 favorite restaurants! Thank you Monica, y'all do a great job!
My wife and daughter have many allergies and dietary restrictions. This is the only place outside of Disney World that my wife feels comfortable eating out at. They are super careful, knowledgeable and use separate preparation areas.
What a great find! I stumbled upon Burger 21 when I saw a Facebook post that they were donating 10% of their sales that day to the Charlotte Celiac Connection. I had an awesome Philly Burger, fries, and a peanut butter chocolate shake - all gluten free and so tasty. The bun was excellent; not small or crumbly, in fact it seemed like a normal bun! They get them from a local bakery. Needless to say, we went back a week later!
This was hands down the best GF place we have ever eaten. The staff was very knowledgeable. There is a separate prep area and designated fryer. The food was excellent also. Absolutely no ill-effects after eating here. Waiting for more of these franchises to open!
Tasty burgers, great GF buns, dedicated frier for yummy fries. Fun variety of GF sauces for dipping in. Separate GF menu.
Had a beautiful seasonal salad just by switching out the dressing. Staff was knowledge and cautious. Salad is made in a separate area.
Great food, gluten free buns and shakes. We've eaten here many times and my wife has never gotten sick.
The sweet potato fries are perfect, so was the shake. Good burger and good bun too. All the sauces are clearly marked and it was so nice to have GF BBQ sauce for the fries! So happy to have an actual GF menu!!! Also, the place was very clean. Nice place to go for a simple meal.
Ate here many times, excellent stag, good food,, very aware of the gluten free options
Delicious food, safe place for celiacs! Read more: http://glutenfreecarolinagirl.com/2014/07/31/restaurant-chain-review-burger-21/
Thank you, Burger 21, for coming to Charlotte! It's so amazing having such a reliable, safe place for celiacs to eat - and your food is good to boot! I eat here all the time. Only place in the whole city that I trust with a milkshake, too. They clean everything and get ingredients for it from a separate cabinet. Eat here - you won't be sorry!
Simply amazing! 1.The staff is GIG trained 2. Dedicated prep station, fryer and grill. They even cover your food if you are with a group and it has to sit for a minute before they bring it out 3. The food is delicious & the GF menu is as big as the regular menu 4. Never gotten sick
Quickly became one of my favorite resteraunts. Amazing food, great customer service, and their gluten free menu is great. Having celiac disease has limited me eating out but I've never gotten sick after.
Burger 21 is spectacular! We have never had a gluten problem, and it's great for a burger fix. And the fries are great too!
Our new favorite place! The GF buns are soft and delicious! The fries were amazing! So wonderful to have GF fries!! They have a totally separate prep/cooking area for gluten free. GIG trained.
Great burgers and Fries. Had no issues. Everything came out labelled GF. We will definitely be back.
This was THE best burger with bun I've ever had!!! The fries were wonderful. The rootbeer and hard cider were gf too. The entire staff was knowledgeable and friendly. My son with celiac was overjoyed. I'm gluten intolerant. Neither of us had any reactions.
GF fries!! Whoohooo!! Burgers are so big that a kids meal was plenty for me. Don't forget to save room for a GF shake. My only complaint is that they're 30 mins away. :)
AMAZING BURGER!!!! I've honestly never had a better burger and it's gluten free...my new favorite place!!!
Good gluten free burgers and fries!! Their sauces are easily labeled, too! I just wish their marshmallow sauce was gluten free!
Large gluten free menu including burgers with gluten free buns, fries, salads, dressings, sauces and milkshakes. Very friendly service and everything was delicious. I highly recommend it!
Delicious burgers. This place takes care to separate and label gluten free, including fries, shakes, and condiments. Gluten free buns available.
Their turkey burger is not gf.
Amazing! They go above and beyond to ensure a safe delicious meal for celiacs. They gf buns and fries are yum!
First time here and majorly impressed. They have a dedicated fryer for their fries and a separate grilling area for the burgers I believe. They brought the gluten free food first then went back to get the gluten items to prevent contamination. I will definitely visit again.
Edit: Sadly my son was glutened the last time we ate here :( It was one of the worst experiences and took him many days to recover. I don't know what went wrong, only clue was they said the bun tasted like the real thing. I wonder if our gluten free request was not relayed to the cook. It was a busy weekend....Previous review: Celiac child had no issues whatsoever! The persons who take the order are knowledgeable about celiacs and the servers too! And the burgers are delicious, so are the sweet potato fries! If you have to drive a long ways to get here, assure you that it will be worth it!
Had an awesome GF menu and the staff was very aware of making sure the food was safe to eat. They have a separate fryer for GF fries and separate area to make Gf milkshakes and all the sauces are labeled GF and in a way to avoid cross contamination!
They have a dedicated fryer and space for gluten-free. Their food is delish. I will say that we have eaten there several times and on one occasion it seemed that it was taking a long time for our food to come out. That us when the manager came out and told us that there was a mishap with my meal (rest of family is not gluten-free) - he said that my burger received a regular bun and that they had to remake my burger. The honesty in the management team that was awesome - they could of just change the buns and I would of not been the wiser until later. And later I would have been in the hospital because I am pretty sensitive. B-21 from that day has my loyalty but I also tell them when making my food - it is not a diet for me but a true health situation. So I have not had any problems and we were told that one of the owners daughter's had celiac --- that was why the chain is so celiac friendly!
Their menu now states they can't guarantee gluten free, so I was wary about getting food there yesterday, but as a super sensitive Celiac, I didn't feel glutened. Great taste but pricey.
Wow, what a great experience! They are very knowledgeable about gluten and the hospitality was above and beyond. The gluten-free Burger was delicious and they even have a designated fryer for French fries . And the whole restaurant is very clean. I wish all restaurants could be like this. It was so nice to get a gluten-free meal and not have to worry about a thing! I can't wait to go back.
The manager greeted us right away and explained the menu thoroughly. More GF choices than most restaurants. I was so happy to get a safe burger and fries that also tasted delicious! And the dipping sauce options are also great! Try ragin Cajun! So far so good for this celiac ;)
Excellent food! Very informed staff! Just tell them when you order that everything needs to be GF, it is marked on the receipt. And they do have GF milkshakes again. Some flavors are marked GF on the menu. They have a separate blender that is marked Gluten Free to prevent cross-contamination so no worry about whether it was cleaned well enough or not.
Wanted to love this place..really..however after eating lunch here i got glutened..3am hit me like a rock.. had a few signs that this might happen but was hungry and decided to eat anyway..my bad..1st sign was the waitress wasnt sure if the dish she was holding was my order..2nd was no soap in restroom or small outside sink ...wont be back which is a shame ..i really liked their milkshake.
Fantastic food, explicit GF on menu, great service - seriously, you should go here, it's a super-awesome restaurant!
The staff was very knowledgeable and went above and beyond to ensure there was no cross contamination! The owner came over and let us know they use a separate toaster, fryer, etc for gluten free food. On top of that, my food was brought out separately from the rest of our parties food. The OMG burger was delicious!
Right from the beginning I knew this was going to be good. Friendly greeting, helpful staff and nice atmosphere. Was blown away when my burger arrived. It was cooked perfectly and it was divine to have a great tasting gf bun. I will definitely return.
the staff were very knowledgeable, they have a dedicated fryer for fries. Food was absolutely delicious and completely fixed my craving for a good burger. I couldn't even tell that the bun was gluten free. Also! I got a vanilla milkshake and the person preparing it double checked before putting in cinnamon and sugar (which I omitted from my shake). Will absolutely go back over and over
Absolutely the best gluten-free buns and hamburger we have ever had. We ordered the Swiss mushroom onion burger, and the fries and sweet potato fries that were made in a dedicated fryer! I would recommend this place hands down hopefully we can find one back in Home in Virginia
just ordered here. i’m very upset. food not gluten free and i now have a very sore bottom. not just from all the diarrhea, but the wiping too. not only did i literally throw money into the toilet, but who is gonna reimburse me for all that toilet paper. hmmmm.... what a waste, didn’t even put ketchup on there even though i ordered it. burger 21, more like eat a burger and then wipe your bottom 21 times
Not a lot of GF options. Their fries aren’t and none of their non-beef burgers are either. I had to get grilled chicken strips and it only came for a few and no GF sides. Also most of their condiments are off limits. I was really disappointed since this was so highly rated on this app I thought for sure I’d be satisfied but I wasn’t.
My wife and I visited this weekend. She has gluten intolerance, not diagnosed with celiac. She ordered the mushroom burger, specifically labeled GF, and specifically asked for a gluten free bun. She woke up this morning with definite symptoms of eating gluten - very severe reaction.
I eat every week and have never gotten sick. Excellent burgers and fries.
great!! everything is clearly marked on the menu. your burger choices are a little limited, but totally worth the dedicated kitchen space and how careful they are with my food. my tray even had a bright green gluten free sticker on it. I will be back!
I was really looking forward to eating here after all the good reviews however my experience was not as positive. I ordered a GF burger along with GF fries. My husband ordered a gluten item. My burger was in it's own bag marked gluten free but the gluten free fries were in the bag with my husband's gluten meal. This makes no sense at all :-( Definitely not safe for Celiac.
Great find for the gluten free crowd! Dedicated fryer, grill area & toaster with many selections such as grilled chicken sandwiches & juicy burgers. GF rolls are amazing. Sweet potato & regulars fries are the best I have ever had. Shakes are delicious. Very knowledgeable & accommodating. For carb counters (my daughter is celiac with type 1 diabetes) there is extensive nutritional information online.
the Celiac in our party enjoyed the burger! Be called ahead to be sure that this location offered gluten-free and the gentleman that answered the phone was pretty knowledgeable. Once we got there his order was taken and everything arrived within minutes gluten-free! Dedicated french fry fryer just for gluten free and they offer gluten-free buns :-) after we left he decided he should have opted for the chocolate peanut butter ice cream but he was too full while we were there :-) definitely recommend. the only reason I gave it 4 instead of 5 was the five of us' total was 60 bucks!
Great food. Well labeled GF burgers, and all their sauces. GF Bun was very tasty burger was amazing. Definitely recommend!!!!
My son and I ate here for the first time last week on the recommendation of another Celiac family we know. The staff is very knowledgeable and accommodating. I loved how the girl at the shake station brought my son's shake over and gave us a step-by-step description of her methods. The burger was tasty, and the manager came by and checked in with us to see how everything was. The various GF sauces available are clearly labeled GF. Everything was very clean. No ill effects after eating here. My newly-diagnosed teenage son is SO happy to be able to get a burger and fries out again. We'll be back!
11 am - 9:30 pm
11 am - 9:30 pm
11 am - 9:30 pm
11 am - 9:30 pm
11 am - 10 pm
11 am - 10 pm
11 am - 9 pm