They had a great gluten free selection including all sauces available being labeled for gluten content! Only complaint is when we first got there they were out of gluten free buns so I had to wait for a worker to return from “picking some up” whatever that means.
This place is AWESOME! The manager Doug took the time explain all their gluten precautions, and even showed me their safety containers that they use in the kitchen. They even bring out gluten-free items separately to avoid cross-contamination. And besides their gluten-free excellence, the food is even more amazing! BTW they have much more than just a chicken salad for celiac options.
3 out of 4 in our family are celiac and we have never been contaminated. We eat here every two weeks and have been well taken care of (especially by Jack)! We love Burger 21! One tip that I was too shy to stick to when I was first diagnosed-- always ask for the manager if you need to order gluten free!! Employees often don't care because they are not individually responsible for the mistakes of the franchise. Managers are!!! Once my son was diagnosed with celiac as well, I got over my shyness for his health!
If you are on a lunch time frame - Do NOT order takeout and expect your meal to be ready on time, nor even 10 minutes past your scheduled pick up time. I placed an online order for a Noon pick up, I arrived at 12:10 and was told I needed to wait for my fries. Apparently they don't start to cook your fries until you show up. Four minutes later I'm still waiting on my fries. I had to ask for my burger and leave WITHOUT my fries. And the truly sad part, I had already paid for everything on line (even my non-existent fries). Will I be going back, as a first time customer, I can truthfully say - - - NO!!!!!
My daughter called it 'Burger Heaven'. Best Gluten free burgers we have ever had. Juicy with tons of flavor. The servers were knowledgeable and food was marked well. Milkshakes and floats were out of this world. Kids were excited to make their own floats. My daughter wanted 6 stars for the rating. Very happy GF family. Wish we had one closer to home.
Excellent GF burger/bun and GF sweet potato fries. My fries came out late and the server came out to apologize and said that someone had put a chicken burger in the same fryer as the fries and they had to empty the fryer and clean it out so they could make new fries for me. They have integrity!!
I recommend burger 21 to everyone, especially those with allergens. Staff is exremely careful with cross contamination which is a huge problem I experience at other places claiming to be gluten free. The best part? Food tastes AMAZING! Please give them a try. You won't be disappointed.
I asked for a gluten free burger. She said, "we don't have gluten free burgers, only gluten free buns." I tried to ask her why, was it cross contamination, or what? It is on their menu. Why would you have a gluten free bun with nothing to put on it? She just kept barking, "we don't have gluten free burgers, only gluten free buns!" So I walked away.
Excellent! Menu very clearly marked with GF options. They have a separate are to prepare and cook GF food. Their GF buns actually held together when eating them! Delicious burgers and fries! They have GF regular and sweet potato fries!
Had a gluten free bun as promised. Indicated fries weren’t safe so I skipped them. Always appreciate advice from the employees on site. After they took my order they went in back and called out that it needed to be gluten free with a gluten free bun.
Gluten-free buns but they have a shared fryer so the fries aren’t safe
I have eaten here many times, they always ask if the gluten free is for “allergy” reasons and make sure they are very careful. Really good burgers and sauces
Updating my review bc service is much better lately. We order from here at least once a month. Kids love their burgers with GF buns, delicious fries and yummy milkshakes. We used to go regularly but service has gone downhill in the past 12-18 months. No issues with the GF food and they do well labeling and making fresh fries.
Great experience. Food was good and lots of GF options.
Staff were incredibly knowledgeable, friendly and amazing. Cooked all GF stuff in a separate area. One of the best burgers I’ve had in a long time. Sweet potato fries and strawberry milkshake were so good too!
The hamburguers taste really good with the gluten free bun and they fry the French fries and sweet potato fries separate to avoid cross contamination. I trust this place. Never been sick afterwards.
We like this location a little more than the Ashburn one. They have more comfortable seating, a Coke Freestyle machine, and a pay car charging station. Usually it is not as crowded as Ashburn. Daughter likes the GF burger and GF fries, and has never gotten sick after eating here.
Celiac friendly. They have a dedicated kitchen section and take necessary precautions. Burgers were great and tasty, i liked that they had multiple types of sauces, each marked if they were GF or not. Great family destination. I would recommend the restaurant to put a bit less salt of their fries.
My son and my wife loved the burger and felt really safe. We found the restaurant via Find ne gluten free apps and nice discovery. The food is not only safe but really delicious! The concept is great for great food fast!
Staff was extremely knowledgeable about gluten free and what constitutes gluten free. I asked if the fries were fried in their own fryer and the server seemed surprised I would even ask. Was told “well they aren’t gluten free if they aren’t in their own fryer”. Yes!! They have a dedicated fryer for all gluten free orders. Order came out with a sticker indicating it to be gluten free. Bun was great! It didn’t fall apart at all. Will definitely be going back!!
Their menu and sauce dispensers are labeled for GF items & their fries are in a dedicated fryer. I ordered the ‘shroom burger which was delicious. They brought it out separate and the basket it was in was labeled GF. The GF bun was fantastic and held together completely. They also have GF milkshake options.
I tried the cheesy burger. It was yummy and had no reaction after eating it.
Have safely eaten here on several occasions. Had one mixup on a carryout order that got us sick (they put wrong bun in the GF order), but will stick to eating in the restaurant from now on. Love the GF sauces, which are clearly marked, and the gf shakes are great! Kids love this place. Very understanding staff.
Had the new Impossible Burger that was GF on a GF bun and fries cooked separate. Just mention to the staff during your order you'd like it GF and they will take care of it for you. Now need to go back and try the real Burger! Great place.
Amazing burgers! The GF bun is really good!
They served me a regular bun and I didnt notice until I had already taken a bite. Use extra caution if youre going to use them before your flight
Burger was delicious and did not get sick. I’m a fairly sensitive celiac. Slightly cheaper than grassburger.
So tasty, so safe - a real treat. Their GF safety process seems to be spot on. The GF condiments and menu items clearly labelled too (see photos) and its a pleasure to have GF Fries and a choice of tasty burgers including some of their signature flavours rather than being stuck with a plain cheeseburger. The milkshakes are a dessert in themselves and are a welcome safe treat 🎉 Service great and toilets and restaurant spotless too.
Needed lunch to go at the airport. Gluten free bun, no fries. Staff wasn’t knowledgeable but they were cautious first saying that all they have gluten free is the bun. Questioned about the burger and they said oh right, yep that’s all beef. I double checked that nothing is cooked on the same grill top as the burger. They were very nice and accommodating- I ordered before they actually started serving lunch but I needed something for my long flight home and GF reviews of their area restaurant chain are very good.
My daughter was so excited that she could simply go to lunch and eat a burger and fries. She also enjoyed a chocolate shake. Awesome experience for a seven year old six months into her celiac journey.
They wanted to take the goat cheese out of he salad since they weren’t sure if it had a gluten contamination. The cheese is what makes the salad!!!!! I walked out in frustration and ate next door at Tijuana Flats.
Staff was friendly and understanding. Celiac’s food was prepared and delivered separately. Food was yummy. They forgot the grilled chicken in my salad, but o chose to let that go and lower my calories with this lunch.
This restaurant was wonderful! My daughter, who has Celiac, was so excited to get a cheeseburger and French fries. All of our food was delicious. She did not get sick from eating here, and she’s sensitive. Wish we had one closer to where we live!
This place has such fresh ingredients. We won’t eat Red Robin or grassburger anymore. They cook it to perfection. They have a dedicated fryer for fries. They have a special place to make ur gf burgers just ask. They gave gf buns and lettuce wraps. Everything is clearly marked and the staff is so friendly they’ll help u make modifications. They also do sweet potato fries and the self serve sauce bar as 7 different condiments all clearly marked as to what’s gf or not. I’ve never gotten sick here. And the ingredients r always fresh and burger is juicy and fresh.
One of my favorites! They have really good gluten free buns and the fries are gluten free as well. This is one of my go-to places and I have never been sick. They even bring out the gf burger in a separate basket with a green dot sticker labeling it gf.
We eat here regularly. My husband who is not GF loves this place too! They take great care to serve safe food. It’s great to have a bun, French fries and milkshake like a “normal” meal, not a bun that falls apart as soon as you bite into it as is the case with a lot of GF buns. Their salads look great but I always get burger & fries because they are the best around, not just for GF but everybody loves them!