I love burgerville. I have Celiac and have not had a problem. I let them know I have this allergy; I ask them to change gloves; a fresh cooked hamburger, not one sitting around that may have cc, and hamburger unassembled with gluten free bun heated up in sealed bag, NOT toastedd; french fries cooked fresh with no seasonings put directly into paper food tray, not put into the metal holding & seasoning area to prevent cross contamination. I ask for ketchup and burgerville spread.
I don't eat any french fries during walla-walla onion ring season (sometime in July) because a manager told me it is a messy process using flour for the batter which gets everywhere and since the dedicated frier is close to the one used for flour items, I wait until the promotion ends and the friers are cleaned out.
I would give 5 stars, but the online interactive allergy menu doesn't work - it will say the deserts, salad dressings that are gluten free, but doesn't list burgers, condiments, lettuce, fries from a dedicated frier, or even the gluten free buns they carry. I contacted BV & they are looking into it.
excellent local fast food. they where did a great job making sure that my food was not contaminated with gluten
I'm both gluten and casein intolerant. We didn't have time to personally vet the place ahead of time, but other locations were ok per reviews. I told the man behind the counter, "I have several food allergies, May I please see your allergy menu or ingredients list?" He wanted to know what I'm allergic to then said he can put my burger on a GF bun. I replied that I have other allergies and not all GF buns are safe, and nicely asked to see the ingredient list for the buns. That's when the circus started. He told me he has a culinary arts degree, his mom has food intolerances, and it took me several more requests before someone produced the list...which he held in his hand and asked what ingredients I need to avoid. I was almost crying by this point. There were no other places in the area that were open and I was starving. When I asked for the manager, he said he was and finally let me look at the ingredients. It was such a negative experience that I wake up in the middle of the night still upset about it. I was polite the whole time and asked for the tools I needed but I keep trying to think of what I could have done differently.
Despite these reviews, they are careful. But YOU have to take some responsibility. Know what you need. They will give you the whole burger unassembled, bun in plastic, with no opportunity for cross contamination. Fryers are GF. But this isn't a GF restaurant. Come on. Be smart and watch out for yourself.
They do the bu. In the bag from UDIS but they didn’t warm it properly so it was dry and falling apart.
The fact that the hamburger comes Unassembled isn’t a problem but it was cold and no toppings came with the double patty. The line was extremely long and we almost gave up instead of getting our food corrected. The frys tasted horrible like old oil. All this being said I love Burgerville! But this location is horrible this is the second time we have eaten here when traveling and it was horrible both times.
Don’t bother with this location.
— No gluten-free information on the menu
— Not Much
— Below Average