They don’t know how to avoid cross contamination. The waitress stacked all the food together while carrying it to the table, gluten touching the gf plate. I wouldn’t trust the process in the kitchen if they carry it to the table like that.
Four cheese pasta was good and it had real sauce!!!! No stomach pain, yet :)
I love the Cheesecake Factory but they have messed up my order many times. Burger not cooked, wrong bun, etc. I was told Years ago the honey mustard was fine for me, but turns out when I had an awesome waitress she double checked and it is NOT GF.
My 4 year old had her first burger here on a GF bun (we have yet to find a GF bun in the grocery store she'll eat) she was so happy to eat a burger "like mommy and daddy" - I don't want to be negative because we really love going here, but the waitstaff could be a little more knowledgable with customers and food allergies- especially when it's a child. Every questioned we asked her we got "oh sorry I don't know"
I'm very sad to give this a poor rating, but I've been glutened twice & I will not be returning for a meal. I stop in to take the Godiva cheesecake to go, but once the pasta made me sick (possible from using same water or strainer?) and the other time the salad made me sick... I'm guessing they just picked off the croutons? Regardless, I gave them a second chance-which I typically never do.
Menu is marked for dishes that can be made GF. My favorite is the sweet corn tamale cakes! The shepherds pie without gravy was also delicious.
Gluten free Godiva chocolate cheesecake! Need I say more❤️
We had a great GF experience. We have a picky 8yr old with Celiac Disease and the server was very nice and informed us if all the options. The food was excellent and we had no reactions. Will def go again.
Godiva cheesecake is amazing!😊
Enormous GF menu! Even a skinnylicious menu for dieters. Appetizers... More than 1 option. My meal was amazing and the have Godiva cheesecake for dessert. No reactions!
There are a number of GF choices on the menu, including 2 flavors of cheesecake. I went with the salmon, mashed potatoes, & steamed spinach (substituted for the broccoli, which was listed as not gf for some reason). My meal was tasty, although the spinach could have used less salt. The flourless chocolate cheesecake was yummy and so rich I ate only a few bites per day for 3 days. Our waiter knew what gluten was (more or less) but not celiac disease. Still, he was very nice about putting an allergy alert on my meal, and I didn’t get sick. The food is a bit pricy, but we each got 2 meals out of it, so that helped. We’ll be back!
I’ve come here multiple times and have felt sick on and off but was never sure why since I was told everything I ordered was gluten free. Today I was told that the fries (which are listed as gluten free) are fried in the same frier as everything else. I will never order fries here again. Very disappointed.
Went there today, ordered ribeye steak with mashed potatoes and green beans. Two hours later, here I am, crapping my guts out. Waitress seemed knowledgeable and assured me that my meal was gf. My gut says otherwise. Eventually found that they heated the plain green beans in the pasta water!! I got a full refund, but still lost a sick day from work. This was so avoidable.
Manager was very helpful in offering selections as to what could be adapted. The menu is extensive however they do not have gluten free bread, pasta etc. They can do burgers in a lettuce wrap and the fries are fried in a separate fryer. At the time of writing they had two GF cheesecakes which were the Godiva and Cold brew coffee ones.
A limited number of gf items are itemised in the main menu. I asked for Shepherds Pie but that was off. I asked for the salmon dish, (mash and broccoli). It came with no broccoli and I thought I’d misremembered. The waitress did not return mid-meal, and when she came to collect plates and give dessert menu I checked main course and pointed out I had no broccoli. She said rudely “do you want it now?” My partner ordered burger no pickle. It came with pickle. So all in all, q a choice of gf food. Appalling service.
Our waitress was awesome regarding food sensitivities. She brought the chef to my table & they recommended I reverse my order due to my sensitivities. I did end up ordering something else and was thankful for their perspective. Overall a great experience. GF was designated on menu by my food sensitivities extend beyond that.
Staff seemed completely unaware about anything Gluten Free. Waitress didn’t listen when we said we needed gluten free and continued to bring bread to our table. Needless to say, wasn’t long after we left that I got sick. Not safe for Celiacs at all. They don’t take GF seriously here.
Usually good, however last time I was there, a gluten noodle ended up in my gluten free pasta. Thankfully I was serving it when I noticed and didn’t eat it yet. They immediately fixed the mistake however it could have been a lot worse if I ate some
Several gluten friendly options on the menu but I became very sick after eating gluten free choices that were offered and then prepared... even after specifically telling our waitress I have celiac and can't be exposed to it. Obviously the kitchen and staff is not knowledgeable on preparation and keeping cross contamination from happening. Will NOT be returning!!!
In CA and NV this is a great place. This location however is not good at all, but either are any of the GF choices on my VA visit here. I ordered what I would normally order out west and there were remnants of onion rings (definitely wheat) in my fríes. Didn’t eat. Should warn that they don’t care about food allergies, may not take gf seriously or just may be too careless in the kitchen. The Americana burger was good but I am starting to get some symptoms of cross contamination. Otherwise I wouldn’t bad review.
I ordered a designate “GF available” pasta dish and found a regular pasta noodle mixed in with it after another person I was with (also celiac) found another kind of regular pasta in her dish. Unacceptable. We both got really sick. I have gotten sick at 3 different cheesecake factories now. I will never go back to any of them.
I’m a diagnosed Celiac. Tonight I had a pasta dish and I found a piece of gluten pasta in my meal. My friend, who is also Celiac, also found a piece of gluten pasta. I’m disgusted with this. I would not recommend eating here at all. If anything, you are probably okay with dessert here but definitely not a meal.
Items that are gf are marked on the menu “GF by request” and they have a great selection! We got the sweet corn tamale cakes for an appetizer, shepherds pie, and coffee & cream cheesecake, all gf! The other gf cheesecake option is the Godiva Chocolate cheesecake.
We ordered a burger and specified for the gf option. The waiter brought the burger out on the same tray as a basket of bread that was for another table. We could clearly see bread crumbs flying from the basket onto our burger. Most likely will not go again.
A variety of different GF choices. I had corn tamales, shrimp pasta and godiva cheesecake. Each was gorgeous and huge portions (brought home half the pasta and cheesecake). Great service. With such a large menu I think it would be reasonable to give a few more GF choices, but over all more than happy with the choice and quality. I haven't felt unwell at all.. but there are clear warnings on the menu that they can't guarantee there won't be cross contamination. I was happy enough to take the risk as I've heard of other coeliacs positive experiences... but on the back of this warning I would say not coeliac friendly.... but my experience has been positive.
I have eaten gluten free here 4 or 5 times and had good luck. Today was the exception. I ordered the GF four cheese pasta. The noodles were spiral like the GF they normally serve and I believe they were. However the flavor of sauce was a little different. I have an allergy to gluten. About half way into the meal my nose started running, headache, and all the symptoms of an exposure. I confirmed with our server and she verified I had the correct noodles. I went on here and read that another recent person had exposure with a few non gluten noodles found in his pasta. My guess is cross contamination in the kitchen. Marking the pasta off the list. Only the Godiva Cheesecake for me when here.
I was very impressed with the Cheesecake Factory in Birmingham, Alabama. They offer a GF bun and understand that it can not be toasted with the regular bread. They also are aware of cross contamination. The fries are in a completely separate vat and again they are not cooked with regular food. The waitress was very knowledgeable and assured me that the restaurant had taken precautions to ensure that the food was gluten free.
absolutely the worst experience ive ever had. the food not only came late but came with fries which are NOT gluten free because they are fried with flour-coated items. and the replacement food came late too with the inside of the burger being rather cold. and, despite not having any sort of bun on the burger, i still got contaminated and suffered the consequences. i do not recommend this place at all.
They offer ‘GF’ items except when you ask further questions you learn the sauces are not GF. The menu is deceiving. The burgers come with a special sauce which isn’t GF. The sauce in the ‘GF’ Steak Diane is not GF. The fries have a separate fryer but it is right next to the other fryer. Ask lots of questions and don’t assume the ‘GF’ offerings are automatically safe.
I had the salmon with mashed potatoes and broccoli, which was all delicious. And didn't have any problems. It was carryout and I couldn't find a GF menu on their website, but did find an official looking allergen guide on another site that was very helpful. I'd gladly go back here.
Never had issues with this location. Then I ordered a side of mashed potatoes with a take out meal and found actual pieces of bread in it. Needless to say I was sick for a week. Don’t trust this location, they don’t understand the seriousness of this mistake and had no explanation for it.
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