The Colonie New York location seems to have their act together now. I ordered the 4 cheese pasta and it was very good. The server seemed to understand celiac . She also remembered when it came time for desert and offered me the only gluten free cheesecake selection they have which is chocolate. Will certainly go again.
They've updated their GF menu and retrained their staff. Their second attempt at GF is a success, and I feel completely safe eating there. Upon request, they bring me a nicely toasted Udi's roll so I don't feel left out when they bring my honey a bread basket. My favorite meals are the French Country Salad and the Corn Tamale Cakes. Four or five visits and no problems.
They are amazing. It was my favorite before I could eat gluten and still is. So many options and the cheeseburger with gluten free bun was amazing with gluten free dressing for the salad.
Although there are gluten free options there seems to be a lot of issues with staff knowledge. Fries are marked as gluten free on the menu but they are not cooked in a dedicated fryer. Only two salad dressings are ok and server had to check several times to see what was safe.
EDIT January 19: Although a few dishes are clearly marked GF, servers seem to be very inconsistently trained on the subject. Fries are supposedly gluten free, but I was told they are only available when there is a clean fryer available. Was also told during my previous visit that the sauce on my burger wasn't safe, but this time I was assured the same sauce was indeed safe. East here at your own risk, because I sure don't trust them. Get your shit straight, Cheesecake Factory. ------------- Hadn't gone here in a while, because they couldn't seem to find me something gluten free off their menu. Well, apparently they've got a new menu with clearly marked GF items and options now! Also, GF hamburger buns and gluten free fries! Americana Cheeseburger A++! Will go again!
I love the gf Turkey burgers. Out of this world! !
Server was attentive to concerns. Ordered gf- salmon with mashed potatoes and spinach (the server said broccoli and asparagus are cooked in pasta water), gf godiva cheesecake. Food was delicious, but had headache by the end of the meal. Full blown celiac attack. Further research on websites say do not eat anything Godiva if you have allergies & that cross contam is very hard to control at CF even when allergies are noted.
Sad to say they have no idea about gf here. I asked some questions, waitress disappeared for 10 mins until I asked for a manager. Manager explained two items, one that I shouldn't get because it had soy, and one that had dairy. When I tried to explain that those items did not contain gluten she said she thought they did because 'someone' had said they did. No trading at all.
This was a bad experience. The staff had no idea what was gluten free and what was not so they took a guess. (NOT SMART) I got the grilled chicken green beans and mashed potatoes. Then i got the godiva cheesecake. A few minutes later i felt the pain. I do not what know what caused it but i will NEVER go here again. DO NOT GO HERE!!!!!!!
Much better. Staff are educated
don't get the pasta here. they got it wrong the first time and then got it wrong the second time. The noodles we're not cooked through either time. They appolagized and made my order free. over all the service was slow and I will not go there again. I did not have cheesecake because I don't like it, but if you like cheese cake then maybe try it.
Really? I find it hard to believe anyone had a decent experience at the fashion mall Indianapolis location. When discussion gf needs due to celiac, the waitress told me there was absolutely nothing I could eat there safely. I was a bit embarrassed since I was with a group so I just asked for some type of fruit in a bowl. She returned to tell me they weren't comfortable serving me as "there was flour all over back there". I was mortified, felt like they were saying "my kind weren't welcome there". I wanted to crawl out. Not to mention that was another gift card I had to give away.
I have had good experiences here in the past, but stopped coming back after I found crouton pieces in my salad the last 3 times. Server was nice about it, but when we tried to tell someone higher up about the repeated problem and that ingesting gluten has serious effects on celiacs, we were condescendingly told that they "know it can cause a tummy-ache." Not careful or knowledgeable.
The staff was great, the restaurant itself was beautiful. The menu is easy to read and had lots of options for gf. Only paid $55 for an specialty drink, 2 full entrees and a dessert to share!
First off, I will say the manager and the waitress were great. I ordered from the gluten-free options. I got steak and mashed potatoes and asparagus. I informed the waitress I had celiac. Unfortunately my Nima sensor tested the steak and the mashed potatoes as positive for gluten. The manager was very interested in my sensor, And was trying to troubleshoot why they showed up as gluten positive.
They have gluten free items marked on their menu be sure to state that you would like the dish gluten free and specify that you have an allergy. I ordered the chicken taco lettuce wraps and they were delicious. I am very sensitive to cross contamination and I did not get sick. At another location I ordered the gluten free pasta and got very sick so I would advice caution against the pasta.
Decent pasta! It's nice to be able to go somewhere so many people love. Apparently there is gluten free cheesecake but I have yet to try it.
Staff not trained well on gluten free food and when asked what wasn't gluten free in a salad the reply was I have no idea. Not something any celiac really wants to hear and had to ask multiple times for the food we ordered to be gluten free.
This location is NOT celiac safe. When we came in, I talked to the server, and then also the manager. The manager assured me that there gluten free pasta with celiac safe and cooked in new water. He also assured me that he would walk back to the kitchen and talk to the chef. When my daughters gluten-free pasta came, right in the middle was a big gluten noodle. I would never trust eating here again.
Review is in consideration of GF. Brunch, no GF bread offered, yet they have a hamburger bun that I could have had, untoasted. So you know the prep is limited for GF meaning be careful. Also, strange no alternative milks offered, for instance coconut, almond, etc. just not really a friendly food sensitivity restaurant. I guess they have not been paying attention around them.
Went here last weekend for a friend's birthday because we knew there were gluten free options, and reviews said they were good about someone needing no cross contamination. The first item I ordered they were out of, so I reluctantly ordered one of there pastas with the gluten free noodles. I unfortunately took a few bites then started to portion out my dish, because I knew I couldn't eat it all unless I wanted to over eat. As I was doing g this I found several macaroni noodles (not gluten free) in it. Before we could even leave the restaurant I was already having problems. The only positive is that the server and manager were very swift to take action and make sure I was alright and regularly checked on me while my friends finished their meals.
staff is very knowledgeable about gf. is always get a pasta dish here. This place loses 2 stars, not for gf but I just don't think the food is worth the wait or price. however, if you are simply wondering if it is gluten free then 5 stars and 2 thumbs up since this place is very gf friendly! although they don't offer gf cheesecake they do have a gf dessert option. although I usually don't eat here it is very gf friendly.
Great experience here! Ordered the bacon cheeseburger with a gluten free bun. Alejandro, our waiter was very knowledgeable, thorough and double checked everything with the manager-Robb. They both spoke to the chef and line to make sure of no cross contamination. Ended our meal with the Godiva double chocolate cheesecake for dessert. Alejandro and Robb, thanks for making our eating experience a one in a lifetime! Will definitely return!
My celiac daughter ordered gluten free pasta from the kid's menu. It was very tasty but I fear there must be cross contamination as she immediately felt ill afterwards. If cross contamination is not a worry for you, the menu is extensive with many GF options. Unfortunately only one cheesecake is listed as GF option.
I was dx'd with Celiac 7 months ago and have visited this restaurant twice since then while in town for medical appts. Both experiences were awesome! The server was knowledgeable about Celiac and how menu items were prepared. I was impressed! It was also delicious!! I never eat out, but I trust this place! Thanks CF!!!
For the most part, their gluten-free menu is trustworthy. However, while I dined at a Cheesecake Factory in California, I was talked into having the Godiva flourless gluten-free cheesecake. I had a reaction. If I had to guess, it was either the piece of chocolate that was on top, or maybe they had used a serving piece that had been used to serve other kinds of cheesecake.
I always note my allergy and have never had a problem here (I also had good waiters). In my opinion, for a chain restaurant they have pretty good options. Pretty good pasta and the herb chicken is pretty good too. They even have a cheesecake, which is better than no cheesecake at all.
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