Cheesecake Factory
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Shops At Mission Viejo, Mission Viejo, CA 92691
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January 26, 2014I can only say one word about this restaurant. HORRIBLE! When I went there I asked if they had anything that was gluten free and the waiter started to make fun of gluten intolerances and celiac. He doesn't believe they shouldn't have food since being gluten free is "retarded". My family and friends have never eaten their again.
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January 20, 2014
There is a new menu, strictly for gluten free customers. This is the first time I've visited in a while. Was told the g free, separately spiral bound menu is just a couple of months old. Off that menu, I ordered black, unsweetened iced tea, sweet potato fries to share as an appetizer, and the Shepherd's Pie. Something gave me the swollen, butterflies in my glutenized stomach at the 2-3 hour mark. I was told the fries were made in a separate fryer, and the Shepherd's Pie was made in advance (which I thought would eliminate the risk of cross contam). I told the waitress I had a gluten allergy, as opposed to the true Celiac Disease line, in the hope that it would help with all cross contamination. I am not sure what made me sick. I just know I am. Service was great. Not sure went wrong in the kitchen for me.
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July 22, 2017789 W Harbor Dr, San Diego, CA 92101
Always a good quick meal choice. Numerous options for GF and they have two GF cheesecakes now. They will change their gloves and get a new knife upon request when serving the cheesecakes - important for celiacers!
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July 20, 20175600 North Pennsylvania Avenue, Oklahoma City, OK 73112
Went here last weekend for a friend's birthday because we knew there were gluten free options, and reviews said they were good about someone needing no cross contamination. The first item I ordered they were out of, so I reluctantly ordered one of there pastas with the gluten free noodles. I unfortunately took a few bites then started to portion out my dish, because I knew I couldn't eat it all unless I wanted to over eat. As I was doing g this I found several macaroni noodles (not gluten free) in it. Before we could even leave the restaurant I was already having problems. The only positive is that the server and manager were very swift to take action and make sure I was alright and regularly checked on me while my friends finished their meals.
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July 19, 20176223 South State Street #2001, Murray, UT 84107
staff is very knowledgeable about gf. is always get a pasta dish here. This place loses 2 stars, not for gf but I just don't think the food is worth the wait or price. however, if you are simply wondering if it is gluten free then 5 stars and 2 thumbs up since this place is very gf friendly! although they don't offer gf cheesecake they do have a gf dessert option. although I usually don't eat here it is very gf friendly.
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July 18, 2017505 S Grand Central Pkwy, Las Vegas, NV 89106
Great experience here! Ordered the bacon cheeseburger with a gluten free bun. Alejandro, our waiter was very knowledgeable, thorough and double checked everything with the manager-Robb. They both spoke to the chef and line to make sure of no cross contamination. Ended our meal with the Godiva double chocolate cheesecake for dessert. Alejandro and Robb, thanks for making our eating experience a one in a lifetime! Will definitely return!
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July 18, 2017
2301 Kalakaua Ave, Honolulu, HI 96815
Good food, knowledgeable staff. I've always ate safely here.
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July 15, 2017
1127 Galleria Boulevard, Roseville, CA 95678
I waited 1 hr to be seated and another hour to get my very expensive, so so salad. I'll never go back.
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July 15, 2017
53 Woodfield Rd, Schaumburg, IL 60173
had the 3 cheese gluten free pasta and was violently sick for 5 hours! clearly was not GF. Not worth the risk
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July 09, 2017
321 W Katella Ave, Anaheim, CA 92802
My celiac daughter ordered gluten free pasta from the kid's menu. It was very tasty but I fear there must be cross contamination as she immediately felt ill afterwards. If cross contamination is not a worry for you, the menu is extensive with many GF options. Unfortunately only one cheesecake is listed as GF option.
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July 08, 2017
2601 Preston Rd, Frisco, TX 75034
I was dx'd with Celiac 7 months ago and have visited this restaurant twice since then while in town for medical appts. Both experiences were awesome! The server was knowledgeable about Celiac and how menu items were prepared. I was impressed! It was also delicious!! I never eat out, but I trust this place! Thanks CF!!!
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July 07, 2017
4325 Glenwood Avenue, Raleigh, NC 27612
I ordered gf four cheese pasta and it was delicious! My server completely understood my allergy and the food was perfect. ALSO they have a new option for gf cheesecake!! It's a coffee/chocolate option and was amazing! Highly recommend!!
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July 01, 2017
251 Geary Street, San Francisco, CA 94102
We have never had a good experience at the Cheesecake Factory- it's highly over rated. Save your money & go else where. The food is just mediocre & they really don't care about food allergies. They need to educate their waitstaff of what gluten is.
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July 01, 2017
1 Walden Galleria, Cheektowaga, NY 14225
The hostess was very knowledgeable about the GF options and how it works. They were very kind and accomdating. There is a decent amount of choices and they are all outlined in the menu. A very decent experience in my opinion.
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June 26, 2017
700 Haywood Rd, Greenville, SC 29607
Many choices can be made GF...like the Bacon Bacon Cheeseburger. They also have a GF Godiva Cheesecake! Desserts can be so hard to find and this was divine.
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June 21, 2017
2028 Chesterfield Center, Chesterfield, MO 63017
For the most part, their gluten-free menu is trustworthy. However, while I dined at a Cheesecake Factory in California, I was talked into having the Godiva flourless gluten-free cheesecake. I had a reaction. If I had to guess, it was either the piece of chocolate that was on top, or maybe they had used a serving piece that had been used to serve other kinds of cheesecake.
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June 19, 2017
1062 Saint Louis Galleria, St. Louis, MO 63117
I always note my allergy and have never had a problem here (I also had good waiters). In my opinion, for a chain restaurant they have pretty good options. Pretty good pasta and the herb chicken is pretty good too. They even have a cheesecake, which is better than no cheesecake at all.
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June 12, 2017
15900 La Cantera Parkway, The Shops at La Cantera Mall, Suite 24100, San Antonio, TX 78256
I loved going to the Cheesecake Factory until recently. I usually order pasta and salad. Every time I go, I ask which salad dressings are gluten free and I ALWAYS get a different answer. Lately I have been getting different types of pasta noodles as well. I ask over and over if they are sure it is gluten free pasta. Each time they reassure me. Needless to say, I spoke with a manager and only one type of pasta is gluten free. That means that half the time I've been eating there, I am getting a meal full of gluten!!! I feel sick after I eat there every time now. I will not be returning. They don't understand Celiac or even what gluten is.
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June 08, 2017
7875 Montgomery Rd, Cincinnati, OH 45236
good but very expensive and only one option for cheese cake
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May 29, 2017
24250 Town Center Dr, Santa Clarita, CA 91355
Tried their gluten free burger. The staff was knowledgeable and made sure to tell the kitchen to avoid cross contamination. The fries are in a dedicated frier. Overall great experience.
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May 29, 2017
16535 SW Freeway, Sugar Land, TX 77479
Manager told us that nothing is available for celiacs!
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May 27, 2017
6600 Topanga Canyon Boulevard, Los Angeles, California 91303
I got a gluten free pasta dish. There was a noodle in there that was a completely different shape than the ones I ordered. I picked it out and thought I would be ok. So sick. :(
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May 22, 2017
7875 Montgomery Rd, Cincinnati, OH 45236
I have celiac disease I went here today for lunch. I was very careful and checked with both the hostess before sitting down and with my server before ordering. Both assured me that they treat gluten as an allergy and that I would be fine eating there. Although they assured me that I would be fine as I was eating I realized there was a gluten noodle in my pasta that I had accidentally eaten. I will now most likely be very sick from this. I altered the staff and both my server and manager were very apologetic and did not make me pay but I will never eat here again and I wouldn't recommend it for anyone with celiac disease or even a gluten allergy.
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May 15, 2017
11800 W Broad St, Richmond, VA 23233
Items are gluten free upon request and are mixed into the regular menu. Corn tortilla chips are not gluten free at this location because they do not have a dedicated gluten free fryer but are working towards that.
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May 15, 2017
101 Jordan Creek Pkwy, Des Moines, IA 50266
Everything was good but my pasta had a regular noodle in it and it honestly was not worth the $20. I would only go for dessert and appetizers.
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May 12, 2017
1350 Stoneridge Mall Road, Pleasanton, CA 94588
So I walk in ask the host if they have a Gluten free menu and he says yes! I then ask (as all celiacs must do)If they had separate fryers for non gluten items like fries. He says yes! I say great we will take a table. Our server arrives I ask him about the fryers he said he had to check with kitchen. When he comes back he said that yes they are safe and fried separately. Great so I order burger GF bun and fries. Simple enough right? So after about 20 mins he comes over to tell me that he is going on break and introduced our new server. She comes back 10 mins later and tells me that the fries are safe and being cooked separately. I never mentioned this to her but I was glad she knew what was up. ANOTHER 30 mins goes by. So now it's been an hour since ordering. At this point the manager comes over and says that they can't make the fries separately and that they never do. I let him know that 3 people told me otherwise and it is marked GF on their menu. He apologizes and offers me a side salad instead. I say ok cause we were starving and annoyed. After all this the "salad" he brought out was literally a tiny bowl of nothing but lettuce. Not one tomato, shred of carrot....nothing. Nothing was taken off our bill. About an hour and half for this nonsense. FAIL. Corporate will be getting a letter and I have never done that.
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May 11, 2017
4400 Ashford Dunwoody Rd #3005, Atlanta, Georgia 30346
The food was good, I felt the GF section was limited. basically about 20 percent of the menu. seemed to be use to handling Gf request. nice dinning area for a big chain.
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May 09, 2017
400 Commons Way #270, Bridgewater, NJ 08807
They are very careful & very accommodating, menu is marked with all GF options and every time I've been there they've made sure to double check with kitchen staff and bring mine out separately.
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May 07, 2017
1200 Morris Turnpike #103, Short Hills, NJ 07078
Be very careful! The server served regular pasta and claimed it was gf! It was not and my daughter ate it.
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May 02, 2017
1 Walden Galleria, Cheektowaga, NY 14225
I was not impressed with the food a little pricey for what you get. The staff we had that day did not understand gluten free. Will not return;
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May 02, 2017
201 E Pratt St, Baltimore, MD 21202
Cheesecake Factory is normally a safe option for me besides my two reactions from eating at this location. I do not think they are trained how to accommodate
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April 24, 2017
1251 Us Highway 31 N, Greenwood, IN 46142
Food was good. Service was decent. Been there twice with no issues and I am very sensitive to gluten.
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April 24, 2017
2028 Chesterfield Center, Chesterfield, MO 63017
They have a gf menu and staff is knowledgeable. Food is great and they are very careful. No problems and I'm a very sensitive celiac.
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April 22, 2017
1872 Annapolis Mall Road, Annapolis, MD 21401
There were quite a few items available for Gluten Free. I had a salad.
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April 17, 2017
1566 Polaris Pkwy, Columbus, OH 43240
Extensive menu has some items marked that they can be prepared Gluten Free. I had the bacon burger with a gf bun and the fries are gf. Very helpful hostess and server.
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April 17, 2017
3710 Hwy 9, Freehold Raceway Mall, Freehold Township, NJ 07728
Menu has gluten free options marked so you know which ones are. Good amount of choices
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April 16, 2017
789 W Harbor Dr, San Diego, CA 92101
Got a Cobb salad and gf cheesecake as takeout. Salad was ok, cheesecake was amazing. Only one flavor option though.
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April 14, 2017
197 Riverside Square Mall, Hackensack, NJ 07601
I got glutened. I have eaten here many times in the past and while the service is always terrible the gf food is usually safe. As a Celiac I always make sure to tell them of my condition and order gf items w/o substitutions. I recently had an early dinner (4pm) so it is not like they were busy, I was assured the pasta was gf only to get violently ill. I was very disappointed since they do have a decent selection but I can't go back bc I can't trust that the gf food is safe.
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April 11, 2017
415 South 27th Street, Pittsburgh, PA 15203
The gluten free pasta was really good, there's is an option for the cheesecake lovers out there.
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April 09, 2017
14559 SW 5th St, Pembroke Pines, FL 33027
Excellent GF selection. Great food a huge servings. Hard to have the Godiva GF cheesecake to go. Highly recommend!
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April 08, 2017
2028 Chesterfield Center, Chesterfield, MO 63017
Enjoyed the burger, fries, and chocolate cheesecake- all GF!
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April 08, 2017
4200 Conroy Road, Orlando, FL 32839
Unfortunately didn't eat here for the following reason - the man at the front desk assured me there was a dedicated fryer for fries but when I asked the person serving us she looked concerned saying she thought the same oil was used for other things. She checked in the kitchen and the chef said definitely don't have the fries if you need gluten free. The menu looked very good and the woman serving us was great and I used to love Cheesecake Factory before being diagnosed but just to warn any celiacs - at this particular restaurant - don't have the fries!
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April 01, 2017
65 Regent Street, Salt Lake City, UT 84111
Third time is usually the charm... not this time! We love Cheesecake Factory but they always mess up on the order and regular noodles get mixed in with gluten free noodles. Not gluten friendly at all. Don't go! My wife has left sick every time.
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March 31, 2017
10300 Little Patuxent Pkwy, Columbia, MD 21044
Ordered a alfredo gluten free kids pasta half way through found a spaghetti noodle in it.
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March 31, 2017
875 North Michigan Avenue, Chicago, IL 60611
Godiva Chocolate GF cheesecake was out of this world! Been forever since I've enjoyed good tasting cheesecake. I was told it was the only GF cheesecake option. We did not purchase a meal, just cheesecake!
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March 30, 2017
903-L 400 S. Baldwin Ave, Arcadia, CA 91007
Delicious GF pasta and chocolate cheesecake. They are willing to bring out warm bread (bun) also.
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March 28, 2017
1200 Morris Turnpike #103, Short Hills, NJ 07078
Food is tasty but risk of contamination is high! They offer GF pasta but when questioned they cook the pasta in the same water as the regular. French fries are from a dedicated fryer from what the waiter told me.
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March 27, 2017
115 Huntington Avenue, Boston, MA 02199
This was my first, and last, time at this restaurant. When we sat down I explained to be waitress that we are gluten free. We ordered our food and she asked if we would like gluten free pasta or another kind. When we completed our order she said that she would bring over bread and butter. I asked her whether they have gluten free bread in the restaurant and her answer was "Oh, no, we do not. Would you like some of the other bread?" My pasta was really undercooked. Due to time constraints I just ate what I could. Even after I let the management know, I was not offered a discount on the meal, which was poorly prepared.
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March 26, 2017
101 Jordan Creek Pkwy, Des Moines, IA 50266
Delicious food, lots of choices, knowledgeable staff! The Godiva Cheesecake is gluten free and it is DELICIOUS! A must have!
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March 26, 2017
4325 Glenwood Avenue, Raleigh, NC 27612
This was a bad experience. The staff had no idea what was gluten free and what was not so they took a guess. (NOT SMART) I got the grilled chicken green beans and mashed potatoes. Then i got the godiva cheesecake. A few minutes later i felt the pain. I do not what know what caused it but i will NEVER go here again. DO NOT GO HERE!!!!!!!
Gluten-Free Features
- Appetizers
- Bread/Buns
- Burgers
- Cheesecake
- Dessert
- Gluten Free Menu
- Pasta
Categories
- Breakfast
- Kid Friendly
- Late Night
- Lunch
- Restaurant
| Monday | 11 am - 11 pm |
| Tuesday | 11 am - 11 pm |
| Wednesday | 11 am - 11 pm |
| Thursday | 11 am - 11 pm |
| Friday | 11 am - 12 am |
| Saturday | 11 am - 12 am |
| Sunday | 10 am - 10 pm |
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