The Cheesecake Factory

They have gluten free options for pasta, burger and a cake. They clearly mark gluten free in their menu. I think they serve things as gluten free and not as gluten friendly but def something to ask next time

Celiac friendly?

Yes

I've been here dozens of times and I always order the same thing, gluten free 4 cheese pasta. (Thankful not to have a dairy allergy). One time, a few years ago, it came out with the wrong noodles, which I noticed immediately, because they are a different shape than the gf spirals. They also quickly realized the mistake and the waitress and manager came running out to make sure I didn't eat it. They were proactive, sincerely apologized, made me a new one and didn't charge my husband and I for our meal, at their insistence. Very good customer service and they kept us as customers. It's smart of them to have a different shape for gf pasta, so I knew not to eat it!

I can only say one word about this restaurant. HORRIBLE! When I went there I asked if they had anything that was gluten free and the waiter started to make fun of gluten intolerances and celiac. He doesn't believe they shouldn't have food since being gluten free is "retarded". My family and friends have never eaten their again.

Celiac friendly?

No

There is a new menu, strictly for gluten free customers. This is the first time I've visited in a while. Was told the g free, separately spiral bound menu is just a couple of months old. Off that menu, I ordered black, unsweetened iced tea, sweet potato fries to share as an appetizer, and the Shepherd's Pie. Something gave me the swollen, butterflies in my glutenized stomach at the 2-3 hour mark. I was told the fries were made in a separate fryer, and the Shepherd's Pie was made in advance (which I thought would eliminate the risk of cross contam). I told the waitress I had a gluten allergy, as opposed to the true Celiac Disease line, in the hope that it would help with all cross contamination. I am not sure what made me sick. I just know I am. Service was great. Not sure went wrong in the kitchen for me.

Celiac friendly?

No

Well, I didn’t get sick, so that’s a plus. But I was extremely careful. I researched beforehand, and apparently Cheesecake Factory is kind of notorious for cross contamination with certain things, especially if you order gluten free pasta or things that normally have gluten but can be made gluten free upon request. I was recovering from getting sick a few days earlier, so I was extra careful and tried to order something that was naturally gluten free instead of “gluten free upon request.” Luckily I looked online at their nutrition information beforehand at https://www.thecheesecakefactory.com/assets/pdf/Nutritional_Guide.pdf. The physical menu at the restaurant only said “gluten free upon request” for any item, so I wouldn’t have know which were naturally gluten free. I made it clear to the server that I had celiac, and he said almost dismissively, “Oh, there’s gluten free marks on the menu.” So when I ordered I asked him to please let the chef know to be extra careful because I was very nervous and still recovering. I still can’t handle dairy yet as I heal. Most of the naturally gluten free ones had dairy. I ended up getting the pan seared chicken with corn replacing the mashed potatoes. It was fine tasting, but not filling. I was hungry when I left, and grumpy that I spent $20 for basically a chicken breast with veggies. The family enjoyed their food, but their bread crumbs got all over the table because you rip the bread with your hands. I was so nervous it would get in my food. They do have two gluten free cheesecakes. I had the Godiva one at Valentine’s Day when I wasn’t having issues with dairy, and it was delicious. And I didn’t react. But I don’t know that I really want to come back and spend so much money on rather disappointing food, and being paranoid about getting breadcrumbs all over.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Offers delivery
• Offers online ordering
• Offers outdoor seating

My daughter ordered the roasted chicken with mashed potatoes and broccoli. The waiter understood my daughter was celiac and relayed that information to the kitchen. Out of an abundance of caution, the manager &/or chef recommended only eating the fries if the sensitivity isn’t severe because they couldn’t 100% guarantee no cross contamination of that menu item. We skipped the fries but everything else was safe and del ious - including dessert. I appreciated their coming back out to advise.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch
• Good for takeout
• Offers outdoor seating

They have gluten free options or can modify some recipes to be gluten free. The server was not knowledgeable about celiac disease at all and told me twice that the food I ordered was gluten free...only to return a few minutes later to tell me that it wasn’t and I had to choose something else. She also did not ask of my being gf was a preference or an allergy, which I feel many restaurants ask these days. They do also note on the bottom of their menu that while they try not to cross-contaminate, their kitchens are not allergy free environments and they do use shared equipment (such as fryers).

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Their gluten free chocolate cheesecake is SO GOOD! I only get a slice of cake because the food menu is not really safe. But I highly recommend y’all try it!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

All I got was Salmon and vegetables which was bland to begin with but then afterwards I had to deal with feeling awful. Crazy how you can mess up such a simple and flavorless meal but Cheesecake Factory managed to do it! Don’t go here if you have celiac. NOT safe.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor