At our last visit, our waitress informed us that the "dedicated gluten free fryer" is NOT always kept gluten free, particularly if the restaurant is busy (when is The Cheesecake Factory not busy?!). She explained that the kitchen will often fry gluten-contaminated items in there if they are in a rush, and that there is no way to know if someone did this earlier in the day. She also explained that the kitchen staff frequently handle gluten-containing food over the gluten-free fryer, so there is a chance that gluten could fall in. The most alarming out of all of this is I have eaten here before and have NEVER been told this information. In fact, I've been told the opposite ("completely gluten free,"). My silverware and plate were dirty (possible contamination) and when I was brought new silverware, it was ALSO DIRTY. So sad about this experience!
The manager assured us the bun was gluten free & the fries were fried in a dedicated fryer. However, we used a Nima to test fries & a bacon burger & the results were positive for gluten. It was disappointing since the food at other locations has been safe.
The food was delicious, but I found regular spaghetti noodles that weren't gluten free in my gluten free pasta. They were nice about it, but I can't help but think they cooked it in the same water as regular noodles which is scary.
Visited twice during our stay in Wakiki. Great burger buns very light and even doubled checked that they were Gluten free. Fries are gluten free and cooked in separate fryer. Staff had great knowledge of celiac. Would go back again!
I went several times and it was every thing ok, the food is excellent but I never ask for a gluten free cake.This last time I did and I regret, because the people who served the cakes they don’t know or don’t care about cross contamination because I got sick and I had a bad time. What I saw later was that they use the same pallet knife to serve a regular cheese cake and a gluten free cake. However, I will came back because the rest of the menu is well prepared.
I'm a little confused with the people saying the cheesecake is gluten free when their own menu states that none of them are. Also there seems to be some confusion about whether they have separate fryers or not. The restaurant states in this menu that people with allergies should avoid all fried foods. Frankly, after reading over this menu I don't want to chance it at all.
Not only was the food cold when it finally got here, it was on a REGULAR BUN. Absolutely unacceptable, when I wrote gluten free AND gluten allergy in the instructions. This restaurant should be removed from the app. Absolutely terrible.
Ask a lot of questions about gf items. A few pasta dishes are marked gf, but it is made in the same water as the regular pasta (meaning it will get contaminated). I asked to have it cooked in separate water, but they could not accommodate. I wound up getting salmon with broccoli and mashed potatoes, which was pretty good and for sure gf.
With such a huge menu it’s hard to imagine prep is free of cross contamination. I got a burger on an udis roll. My waitress assured me that their fryer for French fries is gluten free because nothing aside from regular and sweet potato fries go in there. I don’t know if it’s safe for celiac but I’m ok today. They have clearly marked items on menu.
Tried this location for first time last week. Had Cobb salad with ranch (balsamic that normally comes with cob is not gf) and had no crutons. Took a couple slices of my own gf udi multigrain bread and they brought me butter. Waitress was knowledgeable about celiac options. Had no issues. Salad was a little bland but nice to have another family option. May try blue cheese dressing next time which is also gf.
Great size menu.. only dissatisfied with the number of cheesecakes that are gluten free... besides that; great service and our server was very understanding and considerate of CD.
Be careful eating here if you have celiac. “Gluten fee available” option on the menu doesn’t mean what it should mean. For example, the gluten free French fries are not GF, since they are fried in the same fryer as everything else, including food breaded with wheat flour. Best to ask lots of questions
I have found out I have been gluten sensitive for awhile and can’t eat wheat now without getting very sick. They show that some of the food is gluten free and safe, but I wanted to let people know NOT to believe them when they say they have separate fryers for gluten free customers. They may change this in the future, but for when I went I had been lied to about them using separate fryers and had gotten sick from the food. I’d be careful about going here.
Menu noted what was GF. Had a good plain steak with green vegetables and a superb GF Godiva chocolate cheesecake. They had another coffee and chocolate I think flavoured GF cheesecake which I tried earlier In the week. I wish they had a fruity flavour choice of cheesecake too!!! UPDATE: Sadly got slightly glutened 😔
Last 3 times I’ve eaten here I’ve gotten sick. All three meals were ordered from the gluten free options and the server was told it’s an allergy. One of these, I found a Chinese fried noodle in my cup of salad dressing.
The menu clearly labels gluten free options. My waiter was aware and concerned about my food allergies. I had a grilled chicken sandwich with avocado. I was surprised it came on gluten free sandwich bread rather than a gluten free bun. It tasted fine but I was expecting more than just a couple of slices of bread. I wish this upscale restaurant would invest in a dedicated gluten free fryer.
I had the shepherd's pie, not only was it one of the best shepherd's pie ever, my waiter informed me it was one of the menu items that's naturally gluten free. There are also two cheesecake options that are gluten free. I will definitely be going back
Went there last night after seeing a movie. Initially I was turned off by the lack of desirable GF options. Had to repeatedly change order plans due to dishes that were surprisingly using gluten, or risk of allergic exposure to other to other ingredients. Says fries can be GF, but cooked in same fryer for cross contamination. Refused to allow me to open my own Angry Orchard bottle ordered to avoid cross contamination from beer covered hands in bar. I was about ready to leave in frustration. But the waitress was patient and accommodating so went back several times to get answers from kitchen before she sat down with me to discuss options. Had a burger earlier in the week, so it didn't sound good, but ended up getting one with mashed potatoes. The burger was great and the bun was excellent! Once I was almost done, I asked the waitress what brand it was. When she said Udi's, I said then we have a problem because you gave me the wrong bun. I explained that Udi's are small, flat, undesirable to look at, don't have a very good texture, and that it's sad they are so commonly used. So what I ate was clearly not Udi's. Waitress brought out a manager named Alicia, whose daughter is Celiac, and she explained multiple steps to avoid gluten, and an area to prepare most GF items. She went back and brought me out a prepackaged GF bun. Apparently Cheesecake Factory purchases a restaurant grade GF buns in bulk from Udi's. Wonder why Udi's has such huge variance between this and what I've gotten at stores or is served in so many other restaurants. Ordered the GF Godiva chocolate cheesecake to go and it is absolutely amazing!
I ate here for a work dinner when traveling to SA for work. The GF options aren’t extensive, but they had enough that I could choose a couple of things I wanted. The skinny margarita is gluten free and was good. I ate the salmon dish, but since I’m also lactose intolerant, thy gave me fries instead of mashed potatoes. Food was good and the service was outstanding.
I picked up a piece of cheesecake to-go tonight, the coffee & cream chocolate, which is supposed to be gluten-free. Managed to make it home from my friend’s house before I started vomiting, and hours later, my gut is still in knots. I only have this reaction when I eat gluten, so it would seem to me that this cheesecake isn’t GF.
For the second time (out of three visits) I found a regular gluten noodle in my gf pasta dish. Manager wasn’t very concerned just saying he will comp my meal but now I’m sick. My third time at this location and I’ve gotten sick all three times. Not celiac friendly
Based on others feedback, I skipped the GF pasta options. I ordered the GF Factory Chopped Salad and subbed feta for the Blue Cheese, dressing came on the side. The salad was tasty. I ordered the GF Coffee and Chocolate Cheesecake to go - it was DELISH. I had no problems last night and I think you can get a fairly safe meal if you stick with the VERY limited GF "friendly" options marked. There are only a handful of Non-pasta dishes marked and only 2 kinds of GF Cheesecake on their book-like menu. Would not be top of my list, but I think a manageable option if your group/family wants to go.
Staff knows the options but the menu is deceptive. For example: you can get a “gluten free Cesar salad” but it’s not a Cesar salad. You give up not only the croutons but the dressing as well. Why not list that? Of the kids can get a gluten free Alfredo but not adults? Just weird and frustrating.
Surprising amount of gf options, even dessert items! The waiter didn't ask any questions when I requested the gf coffee cream cheesecake, but did make sure to tell me it was the gluten free one when he set it on the table. He then offered to pack our leftovers separately, so it seemed like he was conscious of CC. I had no issues after eating here.