The Cheesecake Factory

Terrible experience. They did not know what gluten was. I ordered the shepherds pie which they said was gluten free. I reacted almost immediately and did not eat it. I told the server who was fine. A manager came over first and said I was wrong and asked me to describe my symptoms. Two more managers came over and told me I was wrong. It was a terrible experience.

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Ask a lot of questions about gf items. A few pasta dishes are marked gf, but it is made in the same water as the regular pasta (meaning it will get contaminated). I asked to have it cooked in separate water, but they could not accommodate.

I wound up getting salmon with broccoli and mashed potatoes, which was pretty good and for sure gf.

They offer ‘GF’ items except when you ask further questions you learn the sauces are not GF. The menu is deceiving. The burgers come with a special sauce which isn’t GF. The sauce in the ‘GF’ Steak Diane is not GF. The fries have a separate fryer but it is right next to the other fryer. Ask lots of questions and don’t assume the ‘GF’ offerings are automatically safe.

Celiac friendly?

No

Had many options on menu that indicated GF on request. Also have GF buns for burgers. Server needs to check with ordering computer to determine what needed to be eliminated to be GF which is fine as it minimizes some of the human error

Celiac friendly?

Yes

Doesn't have gluten free menu any more

Celiac friendly?

No

I had their low-licious gluten free cheesecake and it was pretty great! The crust wasn’t fantastic but the filling was AMAZING! Super tasty 😋

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I went here on Black Friday and the restaurant is cute! Their menu was clearly labeled for what could be made gluten free. I told the waiter three times that I have a gluten allergy (I have celiac) and wanted a gluten free bun for my burger. He repeated the order back to me and told me the fries were in a designated frier. Unfortunately, the burger had a gluten bun. I took one bite and felt suspicious that it didn’t have a normal gluten-free bun texture, so I focused on my fries. When he came to clear the plates, he apologized for bringing me a gluten bun, but I had already taken a bite of it. They comped my burger, but I would not come back here. I made it very clear that I could not have gluten and they served me a bun with gluten. I was very bummed about this so I gave my GF cheesecake to my sister. I got sick that night. Disappointing :(

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

The first thing I told my server about was that I had celiacs disease and before I could explain anything she explained her sister also had celiac and she knew I couldn’t eat gluten. I explained to her about cross contamination and she assured me I would be great. I got nachos and she said they couldn’t put a kind of cheese on it and that they could only melt cheese. I was fine with it. Right after I ate them I felt sick. Come to find out, the chips are mixed with flour tortillas and corn tortillas. Please be careful if eating her.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Got the GF pasta with chicken and pancetta. Also got the Godiva cheesecake to go. The server wasn’t the most knowledgeable, but made an effort and checked with the kitchen.

They served bread on the table for the other guests.

The corn cakes are marked GF and looked really good but check they’re not fried.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Gluten free pasta is cooked in the same water as wheat pasta and they are unable (unwilling) to cook it separately.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent