I had a really good experience here. I told them I had an allergy to gluten and they immediately washed their hands and changed their gloves without even being asked. Then the manager came out to chop my salad on a station that is designated for allergies. Very impressed.
Pros- Good food, and they TRIED to be careful. The girl making my salad changed gloves and cleaned the work station.Cons- LOTS of cross contamination possibilities! It was very busy and crowded behind the counter, and employees work quickly. The containers are very close together and that + speed = lots of crumbs going in different containers. I saw a woman use the chicken scoop to compress the salad as she added the chicken..... and then there was feta all over the scoop. They don't have a lot of gluten items in the line-up to worry about, but if you are sensitive to dairy, corn, egg, or soy I would be very careful/not go here!
Used all new utensils and cleaned a new prep station when making my salad. Very knowledgeable about allergy concerns. Great customer service.