CREAM

I specified I was celiac but the shop employee didn’t know what flavors were gluten-free, and directed me to non-dairy flavors (I am not lactose intolerant)

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

I love the concept but found the execution disappointing as far as cookie quality.

Great service! Tell them you have celiac/an allergy and they will prevent cross contamination.

They have gluten free cookies, they were willing to open a new box of ice cream, went to wash the spoon and in general did their best to accommodate our Celiac needs

Celiac friendly?

Yes

Great GF ice cream sandwiches!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

We were excited to try CREAM because the website menu indicated which flavors were (& weren’t) gluten free, and even appeared to offer GF cookies for CREAM’s specialty, ice cream sandwiches. Unfortunately, not all staff were trained in safe GF/allergy food handling practices; the person helping us seemed annoyed by the request to change gloves and looked at me with blank confusion when I asked if the ice cream could be scooped with a fresh scoop from a fresh bin in the back, to avoid cross contamination. The manager came over and helped with the clean scooper, but apparently it would take too long to get a fresh container from the back (i think because it is frozen hard and would take too long to thaw? wasn’t 100% clear), so we ended up not getting ice cream. Kind of a bummer. There was one GF cookie (snickerdoodle - not a flavor we wanted so we passed); it was stored on the top shelf of the area where all the cookies are stored, so CC was possible but hard to tell.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

They cute their GF cookies with the same spatula as non gf cookies. Watch out.

Celiac friendly?

No

They do not understand cross-contamination. They put my gf cookies in a shared warmer, reminded them I had celiac and then they put the now cross-contaminated cookies back in with the gf cookies.

Celiac friendly?

No

Amazing! I went in and the store owner was awesome, spoke to me about her experience w celiac and has THE BEST GLUTEN FREE COOKIES EVER!!! It melted in my mouth, never ate anything so amazing, and the ice cream hit the spot, too. What is more they don't use coconut in everything so my daughter can eat there too!!! So excited TB o have found out new sweet spot, thank you!!!!