Haagen-Dazs have a lot of ice-creams that are ‘manufactured without gluten-containing ingredients’ but as I’m dairy-free also,I was expecting sorbet at best - not my fave(!) I was surprised to be offered salted chocolate truffle non-dairy ice cream. When I explained that I was concerned about cross-contamination, the server herself suggested opening a fresh tub. She said it would take a while longer as the ice cream was frozen solid. She spent a good 5 minutes hacking out a cup of ice-cream for me with a clean scoop, which was so sweet of her! The ice cream was really good, you could not tell that it was non-dairy. They don’t use gloves at Haagen-Dazs, which is my one gripe, but usually they only touch the outside of the cup and the scoop.
This review is intended for the Hagen Daaz Shop in Disney Springs.The Belgian chocolate and butter pecan ice creams are delicious! I mentioned to the cashier that I was ordering for 2 people needing gluten free ice cream. The manager handed me a list of options. When I asked about how they prevent cross contamination with items containing gluten, he said they use an allergen dedicated scooper and scoop the ice cream from a new, unopened bucket of ice cream. I asked the server to change gloves, which she did without questions or any awkwardness. Very pleased and looking forward to more ice cream this trip!
Server was knowledgeable about gluten free flavors and pulled out the nutrition book to let us look through. She got a brand new unopened container from the back and a clean scoop. Very sweet and helpful and we felt confident ordering for our young celiac child.
Ordered a peppermint bark sundae, did not expect it to have OREOS on it! Took it back in and told them I had celiac, they remade it, however, did not seemed concerned one bit. Didn’t even apologize. Won’t be back!
Excellent service and very knowledgeable staff made this a haven for our celiac child during four days at Disneyland. They have a special protocol to prevent cross-contamination. They opened a new tub of ice cream and used clean serving spoons. Haagen Dazs has many GF flavors plus they have packaged bars that come safe in a box too. Went on two different days with different staff and response, friendliness and knowledge were equally strong.