Häagen-Dazs Ice Cream Shop

2 ratings
$ • Ice Cream Shop
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Ice Cream
Safety Rating
2 ratings

As rated by the community

2435 Kaanapali Pkwy
Lahaina, HI 96761

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


The ice cream flavors that are gluten free are clearly marked on the labels located on the glass above the ice cream. We were able to get a scoop from a fresh, newly opened container and the server washed the utensils first. I don’t know if we got a nice server or if they have changed their policy from the earlier review. It was nice to have an afternoon treat!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 10 months ago read full review

Overall Rating

Review


We asked if they could offer a scoop of ice cream for my daughter using clean utensils and a new tub of ice cream from the freezer. Staff were not willing to serve us and said they “don’t do that,” despite the fact that Haagen-Dazs offers many GF flavors. Very disappointed they won’t take a few simple steps to support customers who have celiac.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Ice Cream

Photos


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Reviews of this Chain

Celiac

Overall Rating

Review


Plenty of options labeled gf but unwilling to take preventative steps for cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Symptomatic Celiac

Overall Rating

Review


Called to ask about gluten-freeness. The man on the phone said cones were gluten free- it seemed too good to be true so we asked to double check. Apparently NONE of them were gluten free, but the fact that he confidently said they were was pretty unsettling. If I hadn’t asked again, I would have gotten very sick. We also asked if they could get the ice cream from a new tub in the back and they said no. I wouldn’t ever say this place is safe for sensitive celiacs.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

Asymptomatic Celiac

Overall Rating

Review


They are “100% able” to accommodate gluten allergies.

We went and they cleaned the scoop before picking the Ice Cream - knowledgeable staff.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Asymptomatic Celiac

Overall Rating

Review


They have a gluten free menu and use precautions like opening new containers. Limited staff knowledge and not a ton of options

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for takeout
Symptomatic Celiac

Overall Rating

Review


Typical Häagen-Dazs shop. Server had no idea about gluten and offered only raspberry and mango sorbet. Likely thought it was the same as diary or lactose intolerance.

Server did not understand the need for a clean spoon, and then went on to add the gluten free scoops to the non-GF ice cream already prepared for my other daughter.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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