The ice cream flavors that are gluten free are clearly marked on the labels located on the glass above the ice cream. We were able to get a scoop from a fresh, newly opened container and the server washed the utensils first. I don’t know if we got a nice server or if they have changed their policy from the earlier review. It was nice to have an afternoon treat!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
We asked if they could offer a scoop of ice cream for my daughter using clean utensils and a new tub of ice cream from the freezer. Staff were not willing to serve us and said they “don’t do that,” despite the fact that Haagen-Dazs offers many GF flavors. Very disappointed they won’t take a few simple steps to support customers who have celiac.
— Not at all
— Not Much/None
Plenty of options labeled gf but unwilling to take preventative steps for cross contamination.
— Not at all
Called to ask about gluten-freeness. The man on the phone said cones were gluten free- it seemed too good to be true so we asked to double check. Apparently NONE of them were gluten free, but the fact that he confidently said they were was pretty unsettling. If I hadn’t asked again, I would have gotten very sick. We also asked if they could get the ice cream from a new tub in the back and they said no. I wouldn’t ever say this place is safe for sensitive celiacs.
— Not very
— No gluten-free information on the menu
They are “100% able” to accommodate gluten allergies.
We went and they cleaned the scoop before picking the Ice Cream - knowledgeable staff.
— Very
— No gluten-free information on the menu
— Some
— Excellent
They have a gluten free menu and use precautions like opening new containers. Limited staff knowledge and not a ton of options
— Very
— Separate gluten-free menu
— Some
— Good
Typical Häagen-Dazs shop. Server had no idea about gluten and offered only raspberry and mango sorbet. Likely thought it was the same as diary or lactose intolerance.
Server did not understand the need for a clean spoon, and then went on to add the gluten free scoops to the non-GF ice cream already prepared for my other daughter.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Excellent