Häagen-Dazs Ice Cream Shop

Cashier was very knowledgeable about celiac, she handed me a special menu. They always use a new scooper and get ice cream from a new tub in the back. My son was happy.

This review is intended for the Hagen Daaz Shop in Disney Springs.The Belgian chocolate and butter pecan ice creams are delicious! I mentioned to the cashier that I was ordering for 2 people needing gluten free ice cream. The manager handed me a list of options. When I asked about how they prevent cross contamination with items containing gluten, he said they use an allergen dedicated scooper and scoop the ice cream from a new, unopened bucket of ice cream. I asked the server to change gloves, which she did without questions or any awkwardness. Very pleased and looking forward to more ice cream this trip!

Celiac friendly?

Yes

We asked if they could offer a scoop of ice cream for my daughter using clean utensils and a new tub of ice cream from the freezer. Staff were not willing to serve us and said they “don’t do that,” despite the fact that Haagen-Dazs offers many GF flavors. Very disappointed they won’t take a few simple steps to support customers who have celiac.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

How much of the menu is available gluten-free?

— None

Do not go if you have celiac. Rude. Wouldn’t get any icecream from back. “too frozen” I’ve never been told that before at any Haagen daaz. Pints all over on display but they say they scoop from main tubs. Had a no way we can do that for you attitude. My daughter was crushed. Haagen daaz itself is amazing just don’t go to this store.

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Had a great experience here! Lots of choices and all gluten-free options were specifically listed on a menu on the wall.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Offers outdoor seating

They have a list of the gluten free flavors on the wall! Way easier to understand compared to the giant book lol

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch
• Good for takeout
• Offers delivery
• Offers online ordering
• Offers outdoor seating

They provided a list of gluten free options ☺

Celiac friendly?

Yes