I had the same excellent service as mentioned by reviewer Mandy. When I ordered GF the food preparer asked if I would like him to change his gloves and the next preparer also changed her gloves. The GF roll is very good - not at all dry and crumbly. Fresh ingredients. Friendly service. Thanks!
This place is legit awesome...
Food was good and prepared well. Service could have been a little more friendly and inviting. Very good gluten free knowledge and asked of gloves needed to be changed.
When I said I needed gluten free bread the sandwich maker asked if I’d like her to change gloves. Yes! And I asked for a clean prep area she wiped down the entire line- impossible to get completely clean so I requested she be sure to keep the bread on the butcher paper and she was very careful to do so. She used a nice reserved for GF. The sandwich was delicious and I did not get sick at all. Chips had GF on the bag. This employee at this location was great.
First response was that only the bread was gluten free, but on my request they got new fig spread from the back and the sandwich was delicious. I agree that the bread is a little dry, but it’s yummy just the same and the sandwich ingredients are delicious. I also appreciate that the menu lists what is gluten free.
The GF bread was pretzel bread just like their regular specialty! It was not dry at all - extremely tasty. I would have been nervous that it wasn't really GF had the line worker not confirmed with me before he started my sandwich. He also changed his gloves and washed his hands. Their menu states that all sandwich toppings are GF as well. This was the best sandwich I've eaten in a VERY long time!!
If they toasted the bun, it might be better. Otherwise it's so dry, it's hard to chew!
A lot of times I have an issue with getting gf buns, etc bc the toppings to bread ratio is all off bc the gf bun is way thicker than the wheat bun. However, at Hannah's Bretzel the gf baguette was equal to the wheat baguette my husband got. It was great! The food was delicious and I tasted the sandwich, not the bread.
Not great for Celiac... Lots of cross contamination. The worker was very helpful though, suggested a salad for safety. They do have gf bread (which I tried and didn't like), but for non-celiac they have a lot of options.
I didn't like the gf bun but the turkey inside the sandwich was tasty
Such a great sandwich option! Loved every bite.
I love this place! Hannah's Bretzel offers the best gluten free sandwich bread I've ever had in my four years since finding out I have Celiac — and I've tried a lot. I kid you not, I cried when I first tried their gf pesto mozzarella sandwich. I'm obsessed. I've learned recently that they freeze their bread, which makes sense because gluten free bread probably doesn't have the same demand as normal bread. However, in my opinion, that hasn't ever affected the taste of the bread. Sometimes, the sandwich is just a bit chilled. My only gripe is that they use the same utensils on spreads, but I've noticed they never touch the utensil to the bread — gf or regular. I am extremely sensitive and have never gotten sick at any of the locations!
This place must be one of the worst gluten free places I have been to. Their gluten free breads are not fresh - cold, taken out of a plastic container and tastes stale - even first thing in the morning. They also refuse to heat them (policy is not to heat their products - no exceptions) to at least make it half palatable. The server was trying to spread cold butter on to the bun. Actually, he was not initially trying to spread it, until I asked. He was basically going to provide me with a cold stale gluten free bun with cubes of cold butter and some salmon. What it turned out to be was not much better as the butter was still in clumps. The non-gf products I saw were not much better. Not sure who gave this place a high rating, but poor guys - their food is disgusting.
Very good sandwiches and service
Sandwich is tasty but TINY. And there’s a GF upcharge, of course. Over $12 for a half-sandwich and a side salad. No drink. Staff changed gloves and took precaution. Efforts are appreciated but won’t be back. Cost is far outweighing quantity. When you see others receiving bigger “regular” sandwiches and you’ve paid the upcharge, it just feels like you got ripped off.
Their new gluten free pretzel bread is AMAZING! Although the spoons used down the line are the same as used for gluten aged bread, the staff is very careful with changing gloves and using their special gluten free knife and I’ve never gotten sick! Hannah’s Bretzel is my go-to sandwich shop in Chicago, and I’m pretty obsessed.
Staff was knowledgeable about the GF options, and stated that all sandwiches could be made GF. They are ready to change their gloves, use a fresh paper, and have a single staff member process your entire sandwich assembly, so I’m happy with the measures in place. The GF pretzel bread is unique, but I like the flavor. It’s very dense and very dry. Plan to drink a lot of water, but be glad you can eat the bread!
Reading previous reviews, it appears they’ve made some (good) changes to the gluten free baguette. I thought it was so tasty! The closest to a pretzel bun that I have had in a long time. When you order, Staff ask you if you would like them to change their gloves. They use a fresh knife to cut the bread but I believe use the same utensils down the sandwich making line which may have come in contact with regular bread. I would say sensitive celiacs need to take extra precautions ordering (a sign is posted saying they do their best but there is a risk of CC still). Sandwiches are pricey but the ingredients were so fresh and delicious, I look forward to returning.